BIM使用者满意度及其影响因素研究
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摘要
近十几年来,建筑信息模型(Building Information Modeling, BIM)已经引起世界范围内许多国家和组织机构的广泛关注和应用。然而,BIM的实际应用效果与它所具有的巨大潜力之间仍具有较大差距。在对已有研究进行分析和梳理的基础上,指出BIM使用者及其满意度对于BIM应用和发展的理论和实践意义。在对BIM使用者及BIM使用者满意度进行界定的前提下,基于TOE框架和结构方程模型分析和验证了影响BIM使用者满意度的因素。指出信息质量、高层管理支持和目标管理是影响建设工程项目BIM使用者满意度的关键因素,并对研究结果进行讨论。
Over the past decades, Building Information Modeling(BIM) has attracted extensive attentions and has received wide applications around the world. A big gap between the practical application and its potential benefits, however, can still be found. Based on the review of existing BIM research, it is pointed out that the BIM user and BIM user satisfaction are theoretically and practically meaningful to the application and development of BIM. Hence, with the definitions of BIM user and BIM user satisfaction, the factors influencing BIM user satisfaction were identified and examined based on Technology, Organization and Environment(TOE) framework and Structural Equation Model. Finally, information quality(IQ), top management support(TMS) and management by objective(MBO) were identified as three critical influencing factors, and furthermore the research results were discussed.
Over the past decades, Building Information Modeling(BIM) has attracted extensive attentions and has received wide applications around the world. A big gap between the practical application and its potential benefits, however, can still be found. Based on the review of existing BIM research, it is pointed out that the BIM user and BIM user satisfaction are theoretically and practically meaningful to the application and development of BIM. Hence, with the definitions of BIM user and BIM user satisfaction, the factors influencing BIM user satisfaction were identified and examined based on Technology, Organization and Environment(TOE) framework and Structural Equation Model. Finally, information quality(IQ), top management support(TMS) and management by objective(MBO) were identified as three critical influencing factors, and furthermore the research results were discussed.
引文
[1]Rezgui Y,Zarli A.Paving the way to the vision of digital construction:a strategic roadmap[J].Journal of Construction Engineering and Management,2006,132(7):767-776
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[3]Fischer M A,Kunz J.The scope and role of information technology in construction[R].California:Center for Integrated Facility Engineering,2004:1-32
[4]Miettinen R,Paavola S.Beyond the BIM utopia:approaches to the development and implementation of building information modeling[J].Automation in Construction,2014,43:84-91
[5]Chen Y,Dib H,Cox R F,et al.Structural equation model of building information modeling maturity[J].Journal of Construction Engineering and Management.2016,142(9):04016032-1-04016032-14
[6]McGraw-Hill construction.The business value of BIMin Australia and New Zealand:how building information modelling is transforming the design and construction industry[R].Bedford,MA:McGraw Hill Construction,2014
[7]邓朝华.移动服务用户接受行为及满意度研究[M].北京,科学出版社,2012
[8]Zhou Zhongyun,Fang Yulin,Vogel D R,et al.Attracted to or locked in predicting continuance intention in social virtual world services[J].Journal of Management Information Systems,2012,29(1):273-305
[9]Dowsett R,Harty C.Moving from static to dynamic measures of BIM success[C]//Procs 31st annual ARCOM conference.Lincoln,United Kingdom,2015
[10]Rodgers C,Hosseini M R,Chileshe N,et al.Building information modelling(BIM)within the South Australian construction related small and medium sized enterprises:awareness,practices and drivers[C]//Procs31st annual ARCOM conference.Lincoln,United Kingdom,2015
[11]何伟怡,赵鹏鹏,钟炜.组织支持对建筑业员工持续使用BIM技术的影响机制研究[J].建筑经济,2015,36(8):106-110(He Weiyi,Zhao Pengpeng,Zhong Wei.Research on the effect mechanism of organizational support on continuance usage of BIM technology for staffs of construction industry[J].Construction Economy,2015,36(8):106-110(in Chinese))
[12]Sawhney A.State of BIM adoption and outlook in India[R].India:Amity University,2014
[13]DODG Data&Analytics.中国BIM应用价值研究报告[R].DODG Data&Analytics,2015
[14]Tiernan C,Peppard J.Information technology of value or a vulture[J].European Management Journal,2004,22(6):609-623
[15]Love P E D,Matthews J,Simpson I,et al.A benefits realization management building information modeling framework for asset owners[J].Automation in Construction,2014,37:1-10
[16]Wang X,Mancini M,Nepal M,et al.Call for papersspecial theme on:advances in building information modeling(BIM)for construction projects[J].International Journal of Project Management,2015,33(3):479-480
[17]Taylor J E.Antecedents of successful three-dimensional computer-aided design implementation in design and construction networks[J].Journal of Construction Engineering and Management,2007,133(12):993-1019
[18]Won J S,Lee G,Dossick C,et al.Where to focus for successful adoption of building information modeling within organization[J].Journal of Construction Engineering and Management,2013,139(11):04013014-1-04013014-10
[19]Delone W H,McLean E R.The DeLone and McLean model of information systems success:a ten-year update[J].Journal of Management Information Systems,2003,19(4):9-30
[20]Giel B K.Return on investment analysis of building information modeling in construction[D].Gainesville:University of Florida,2009
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[22]Barlish K,Sullivan K.How to measure the benefits of BIM-a case study approach[J].Automation in Construction,2012,24:149-159
[23]Won J S,Lee G.How to tell if a BIM project is successful:a goal-driven approach[J].Automation in Construction,2016,69:34-43
[24]Wang Guangbin,Song Jiule.The relation of perceived benefits and organizational supports to user satisfaction with building information model(BIM)[J].Computers in Human Behavior,2017,68:493-500
[25]Eastman C,Teicholz P,Sacks R,et al.BIM handbook:a guide to building information modeling for owners,managers,designers,engineers and contractors[M].Hoboken New Jersey:John Wiley&Sons,2011
[26]National Institute of Building Sciences.United States national building information modeling standard[S].Washington:National Institute of Building Sciences,2007
[27]General Service Administration.GSA BIM Guide Overview[R].Washington:General Service Administration,2007
[28]Eadie R,Browne M,Odeyinka H,et al.BIMimplementation throughout the UK construction project lifecycle:an analysis[J].Automation in Construction,2013,36:145-151
[29]National BIM Standard-United States Version3[S].National Institute of Building Sciences building SMARTalliance,2015
[30]Au N,Ngai E W,Cheng T C E.Extending the understanding of end user information systems satisfaction formation:An equitable needs fulfillment model approach[J].MIS Quarterly,2008,32:43-66
[31]Bailey J E,Pearson S W.Development of a tool for measuring and analyzing computer user satisfaction[J].Management Science,1983,29(5):519-637
[32]Ives B,Olson M H,Baroudi J J.The measurement of user information satisfaction[J].Communications of the ACM,1983,26(10):785-793
[33]Spreng R A,MacKenzie S B,Olshavsky R W.Areexamination of the determinants of consumer satisfaction[J].The Journal of Marketing,1996,60(3):15-32
[34]Tornatzky L G,Klein K J.Innovation characteristics and innovation adoption-implementation:a meta-analysis of findings[J].IEEE Transactions on Engineering Management,1982,EM-29(1):28-45
[35]徐峰.基于整合TOE框架和UTAUT模型的组织信息系统采纳研究[D].济南:山东大学,2012(Xu Feng.Research on organizational information system adoption based on integrated TOE fromwork and UTAUT model[D].Jinan:Shandong University,2012
[36]Zhu K,Xu S,Dedrick J.Assessing drivers of e-business value:results of a cross-country study[C]//Twenty-fourth International Conference on Information Systems.Seattle:Washington State University,2003:181-193
[37]Mahmood M A,Burn J M,Gemoets L A,et al.Variables affecting information technology end-user satisfaction:a meta-analysis of the empirical literature[J].International Journal of Human-Computer Studies,2000,52(4):751-771
[38]Petter S,DeLone W,McLean E R.Information systems success:The quest for the independent variables[J].Journal of Management Information Systems,2013,29(4):7-62
[39]李焱,赵苹,姜祎.信息系统用户满意度研究文献综述-以ERP系统为例[J].技术经济,2014,33(3):119-131(Li Yan,Zhao Ping,Jiang Yi.Review on user-satisfaction for information system:case of ERPsystem[J].Technology Economics,2014,33(3):119-131(in Chinese))
[40]Guimaraes T,Igbaria M,Lu M T.The determinants of DSS success:an integrated model[J].Decision Sciences,1992,23(2):409-430
[41]Davis F D,Bagozzi R P,Warshaw P R.User acceptance of computer technology:a comparison of two theoretical models[J].Management Science,1989,35(8):903-1028
[42]Yoon S,Suh H.Ensuring it consulting servqual and user satisfaction:a modified measurement tool[J].Information Systems Frontiers,2004,6(4):341-351
[43]Delone W H,Mclean E R.Information systems success:the quest for the dependent variable[J].Information System Research,1992,3(1):1-95
[44]Doll W J,Torkzadeh G.The measurement of end-user computing satisfaction[J].MIS Quarterly,1988,12(2):259-274
[45]Baroudi J J,Orlikowski W J.A short-form measure of user information satisfaction:a psychometric evaluation and notes on use[J].Journal of Management Information Systems,1988,4(4):44-59
[46]Cao Dongping,Li Heng,Wang Guangbin.Impacts of isomorphic pressures on BIM adoption in construction projects[J].Journal of Construction Engineering and Management,2014,140(12):04014056-1-04014056-9
[47]Zhang Z,Lee M K O,Huang P,et al.A framework of ERP systems implementation success in China:an empirical study[J].International Journal of Production Economics,2005,98(1):56-80
[48]徐文娟,欧佩玉,王永亮.中国企业ERP系统用户满意度影响因素研究[J].科学学与科学技术管理,2012,33(6):130:137(Xu Wenjuan,Ou Peiyu,Wang Yongliang.The influence factors on the user satisfaction of ERP system from China's enterprises[J].Science of Science and Management of S.&T,2012,33(6):130-137
[49]Sumner M.Critical success factors in enterprise wide information management systems projects[C]//Proceedings of the 1999 ACM SIGCPR conference on computer personnel research.New Orleans,1999:297-303
[50]Welti N.Successful SAP R/3 implementation:practical management of ERP projects[M].New York:Addison Wesley Longman Liminted,1999
[51]Steers R M.Task-goal attributes,n achievement,and supervisory performance[J].Organizational Behavior and Human Performance,1975,13(3):392-403
[52]Handley S M,Benton Jr W C.Mediated power and outsourcing relationships[J].Journal of Operations Management,2012,30(3):253-267
[53]Fullerton R R,Kennedy F A,Widener S K.Lean manufacturing and firm performance:The incremental contribution of lean management accounting practices[J].Journal of Operations Management,2014,32(7-8):414-428
[54]Hair J F,Anderson R E,Babin B J,et al.Multivariate data analysis:a global perspective(Vol.7)[M].Upper Saddle River(N.J.):Pearson Education,2010
[55]Hair J F,Ringle C M,Sarstedt M.PLS-SEM:indeed a silver bullet[J].Journal of Marketing Theory and Practice,2011,19(2):139-152
[56]Zhu K,Kraemer K L,Xu S.The process of innovation assimilation by firms in different countries:a technology diffusion perspective on e-business[J].Management Science,2006,52(10):1557-1576
[57]Hulland J.Use of partial least squares(PLS)in strategic management research:a review of four recent studies[J].Strategic Management Journal,1999,20(2):195-204
[58]田元福.建设工程项目管理[M].第2版北京:清华大学出版社,2010(Tian Yuanfu.Construction project management[M].2nd edition Beijing:Tsinghua University Press,2010(in Chinese))
[59]中国建筑股份有限公司.BIM软硬件产品评估研究报告[R].北京:中国建筑股份有限公司,2014
[2]曹冬平.工程项目BIM应用行为的制度性驱动因素及绩效影响机制研究[D].上海:同济大学,2015(Cao Dongping.Institutional drivers and performance impacts of building information modeling(BIM)implementation in construction projects:an empirical study in China[D].Shanghai:Tongji University,2015(in Chinese))
[3]Fischer M A,Kunz J.The scope and role of information technology in construction[R].California:Center for Integrated Facility Engineering,2004:1-32
[4]Miettinen R,Paavola S.Beyond the BIM utopia:approaches to the development and implementation of building information modeling[J].Automation in Construction,2014,43:84-91
[5]Chen Y,Dib H,Cox R F,et al.Structural equation model of building information modeling maturity[J].Journal of Construction Engineering and Management.2016,142(9):04016032-1-04016032-14
[6]McGraw-Hill construction.The business value of BIMin Australia and New Zealand:how building information modelling is transforming the design and construction industry[R].Bedford,MA:McGraw Hill Construction,2014
[7]邓朝华.移动服务用户接受行为及满意度研究[M].北京,科学出版社,2012
[8]Zhou Zhongyun,Fang Yulin,Vogel D R,et al.Attracted to or locked in predicting continuance intention in social virtual world services[J].Journal of Management Information Systems,2012,29(1):273-305
[9]Dowsett R,Harty C.Moving from static to dynamic measures of BIM success[C]//Procs 31st annual ARCOM conference.Lincoln,United Kingdom,2015
[10]Rodgers C,Hosseini M R,Chileshe N,et al.Building information modelling(BIM)within the South Australian construction related small and medium sized enterprises:awareness,practices and drivers[C]//Procs31st annual ARCOM conference.Lincoln,United Kingdom,2015
[11]何伟怡,赵鹏鹏,钟炜.组织支持对建筑业员工持续使用BIM技术的影响机制研究[J].建筑经济,2015,36(8):106-110(He Weiyi,Zhao Pengpeng,Zhong Wei.Research on the effect mechanism of organizational support on continuance usage of BIM technology for staffs of construction industry[J].Construction Economy,2015,36(8):106-110(in Chinese))
[12]Sawhney A.State of BIM adoption and outlook in India[R].India:Amity University,2014
[13]DODG Data&Analytics.中国BIM应用价值研究报告[R].DODG Data&Analytics,2015
[14]Tiernan C,Peppard J.Information technology of value or a vulture[J].European Management Journal,2004,22(6):609-623
[15]Love P E D,Matthews J,Simpson I,et al.A benefits realization management building information modeling framework for asset owners[J].Automation in Construction,2014,37:1-10
[16]Wang X,Mancini M,Nepal M,et al.Call for papersspecial theme on:advances in building information modeling(BIM)for construction projects[J].International Journal of Project Management,2015,33(3):479-480
[17]Taylor J E.Antecedents of successful three-dimensional computer-aided design implementation in design and construction networks[J].Journal of Construction Engineering and Management,2007,133(12):993-1019
[18]Won J S,Lee G,Dossick C,et al.Where to focus for successful adoption of building information modeling within organization[J].Journal of Construction Engineering and Management,2013,139(11):04013014-1-04013014-10
[19]Delone W H,McLean E R.The DeLone and McLean model of information systems success:a ten-year update[J].Journal of Management Information Systems,2003,19(4):9-30
[20]Giel B K.Return on investment analysis of building information modeling in construction[D].Gainesville:University of Florida,2009
[21]Bryde D,Broquetas M,Volm J M.The project benefits of building information modelling(BIM)[J].International Journal of Project Management,2013,31(7):971-980
[22]Barlish K,Sullivan K.How to measure the benefits of BIM-a case study approach[J].Automation in Construction,2012,24:149-159
[23]Won J S,Lee G.How to tell if a BIM project is successful:a goal-driven approach[J].Automation in Construction,2016,69:34-43
[24]Wang Guangbin,Song Jiule.The relation of perceived benefits and organizational supports to user satisfaction with building information model(BIM)[J].Computers in Human Behavior,2017,68:493-500
[25]Eastman C,Teicholz P,Sacks R,et al.BIM handbook:a guide to building information modeling for owners,managers,designers,engineers and contractors[M].Hoboken New Jersey:John Wiley&Sons,2011
[26]National Institute of Building Sciences.United States national building information modeling standard[S].Washington:National Institute of Building Sciences,2007
[27]General Service Administration.GSA BIM Guide Overview[R].Washington:General Service Administration,2007
[28]Eadie R,Browne M,Odeyinka H,et al.BIMimplementation throughout the UK construction project lifecycle:an analysis[J].Automation in Construction,2013,36:145-151
[29]National BIM Standard-United States Version3[S].National Institute of Building Sciences building SMARTalliance,2015
[30]Au N,Ngai E W,Cheng T C E.Extending the understanding of end user information systems satisfaction formation:An equitable needs fulfillment model approach[J].MIS Quarterly,2008,32:43-66
[31]Bailey J E,Pearson S W.Development of a tool for measuring and analyzing computer user satisfaction[J].Management Science,1983,29(5):519-637
[32]Ives B,Olson M H,Baroudi J J.The measurement of user information satisfaction[J].Communications of the ACM,1983,26(10):785-793
[33]Spreng R A,MacKenzie S B,Olshavsky R W.Areexamination of the determinants of consumer satisfaction[J].The Journal of Marketing,1996,60(3):15-32
[34]Tornatzky L G,Klein K J.Innovation characteristics and innovation adoption-implementation:a meta-analysis of findings[J].IEEE Transactions on Engineering Management,1982,EM-29(1):28-45
[35]徐峰.基于整合TOE框架和UTAUT模型的组织信息系统采纳研究[D].济南:山东大学,2012(Xu Feng.Research on organizational information system adoption based on integrated TOE fromwork and UTAUT model[D].Jinan:Shandong University,2012
[36]Zhu K,Xu S,Dedrick J.Assessing drivers of e-business value:results of a cross-country study[C]//Twenty-fourth International Conference on Information Systems.Seattle:Washington State University,2003:181-193
[37]Mahmood M A,Burn J M,Gemoets L A,et al.Variables affecting information technology end-user satisfaction:a meta-analysis of the empirical literature[J].International Journal of Human-Computer Studies,2000,52(4):751-771
[38]Petter S,DeLone W,McLean E R.Information systems success:The quest for the independent variables[J].Journal of Management Information Systems,2013,29(4):7-62
[39]李焱,赵苹,姜祎.信息系统用户满意度研究文献综述-以ERP系统为例[J].技术经济,2014,33(3):119-131(Li Yan,Zhao Ping,Jiang Yi.Review on user-satisfaction for information system:case of ERPsystem[J].Technology Economics,2014,33(3):119-131(in Chinese))
[40]Guimaraes T,Igbaria M,Lu M T.The determinants of DSS success:an integrated model[J].Decision Sciences,1992,23(2):409-430
[41]Davis F D,Bagozzi R P,Warshaw P R.User acceptance of computer technology:a comparison of two theoretical models[J].Management Science,1989,35(8):903-1028
[42]Yoon S,Suh H.Ensuring it consulting servqual and user satisfaction:a modified measurement tool[J].Information Systems Frontiers,2004,6(4):341-351
[43]Delone W H,Mclean E R.Information systems success:the quest for the dependent variable[J].Information System Research,1992,3(1):1-95
[44]Doll W J,Torkzadeh G.The measurement of end-user computing satisfaction[J].MIS Quarterly,1988,12(2):259-274
[45]Baroudi J J,Orlikowski W J.A short-form measure of user information satisfaction:a psychometric evaluation and notes on use[J].Journal of Management Information Systems,1988,4(4):44-59
[46]Cao Dongping,Li Heng,Wang Guangbin.Impacts of isomorphic pressures on BIM adoption in construction projects[J].Journal of Construction Engineering and Management,2014,140(12):04014056-1-04014056-9
[47]Zhang Z,Lee M K O,Huang P,et al.A framework of ERP systems implementation success in China:an empirical study[J].International Journal of Production Economics,2005,98(1):56-80
[48]徐文娟,欧佩玉,王永亮.中国企业ERP系统用户满意度影响因素研究[J].科学学与科学技术管理,2012,33(6):130:137(Xu Wenjuan,Ou Peiyu,Wang Yongliang.The influence factors on the user satisfaction of ERP system from China's enterprises[J].Science of Science and Management of S.&T,2012,33(6):130-137
[49]Sumner M.Critical success factors in enterprise wide information management systems projects[C]//Proceedings of the 1999 ACM SIGCPR conference on computer personnel research.New Orleans,1999:297-303
[50]Welti N.Successful SAP R/3 implementation:practical management of ERP projects[M].New York:Addison Wesley Longman Liminted,1999
[51]Steers R M.Task-goal attributes,n achievement,and supervisory performance[J].Organizational Behavior and Human Performance,1975,13(3):392-403
[52]Handley S M,Benton Jr W C.Mediated power and outsourcing relationships[J].Journal of Operations Management,2012,30(3):253-267
[53]Fullerton R R,Kennedy F A,Widener S K.Lean manufacturing and firm performance:The incremental contribution of lean management accounting practices[J].Journal of Operations Management,2014,32(7-8):414-428
[54]Hair J F,Anderson R E,Babin B J,et al.Multivariate data analysis:a global perspective(Vol.7)[M].Upper Saddle River(N.J.):Pearson Education,2010
[55]Hair J F,Ringle C M,Sarstedt M.PLS-SEM:indeed a silver bullet[J].Journal of Marketing Theory and Practice,2011,19(2):139-152
[56]Zhu K,Kraemer K L,Xu S.The process of innovation assimilation by firms in different countries:a technology diffusion perspective on e-business[J].Management Science,2006,52(10):1557-1576
[57]Hulland J.Use of partial least squares(PLS)in strategic management research:a review of four recent studies[J].Strategic Management Journal,1999,20(2):195-204
[58]田元福.建设工程项目管理[M].第2版北京:清华大学出版社,2010(Tian Yuanfu.Construction project management[M].2nd edition Beijing:Tsinghua University Press,2010(in Chinese))
[59]中国建筑股份有限公司.BIM软硬件产品评估研究报告[R].北京:中国建筑股份有限公司,2014