工程化视角下的企业共享服务中心的情报机能研究
|
摘要
[目的/意义]情报服务是大数据时代企业共享服务中心增值服务的重要内容,工程化思维下的共享服务中心的情报机能研究,不仅拓展了现代企业共享服务中心理论研究领域和实践创新视野,对共享服务模式下的企业竞争情报理论与实践的发展也具有重要意义。[方法/过程]以"数据资源+工具方法+专家智慧"的情报研究方法论为导向,对企业共享服务中心情报机能问题进行了系统性研究,包括企业共享服务中心情报机能的工程化流程要素分析,基于情报流的企业共享服务中心运行机制模型与工程化要素协同情报机能模型构建。[结果/结论]在大数据时代,企业共享服务中心情报机能的发挥依赖于多源数据融合支持、先进方法工具协同支撑、专家智慧的汇集参与。目前企业共享服务中心情报服务研究不足,应从工程化视角强化企业共享服务中心情报机能,助力企业管理和战略决策,促进共享服务中心的转型升级。
[Purpose/Significance]Intelligence service is an important part of the value-added service of the enterprise shared service center in the big data era.The research on the intelligence enginery of enterprise shared service center under the engineering thinking style can extend the theoretical research field and practice innovation vision of the modern enterprise shared service center.At the same time,it also has important significance for the development of corporate competitive intelligence theory and practice under the shared service mode.[Methods/Procedures]The paper presented a systematic study on the intelligence enginery of enterprise shared service center with the intelligence engineering-oriented paradigm which contained three parts of data resources,tools and methods,and expert wisdom.The main contents included a factor analysis of enterprise shared service center intelligence enginery and the model construction of operation mechanism of enterprise shared service center and collaborative intelligence enginery model based on the intelligence flow.[Results/Conclusion]In big data era,the intelligence enginery of enterprise shared service center relied on multi-source data fusion support,collaborative support of advanced method tools,and the participation of expert wisdom.At present,the research on intelligence service of enterprise shared service center was insufficient.It is necessary to strengthen their intelligence enginery from an engineering perspective in order to assist enterprise strategic decision-making and promote the transformation and upgrading of shared service center.
[Purpose/Significance]Intelligence service is an important part of the value-added service of the enterprise shared service center in the big data era.The research on the intelligence enginery of enterprise shared service center under the engineering thinking style can extend the theoretical research field and practice innovation vision of the modern enterprise shared service center.At the same time,it also has important significance for the development of corporate competitive intelligence theory and practice under the shared service mode.[Methods/Procedures]The paper presented a systematic study on the intelligence enginery of enterprise shared service center with the intelligence engineering-oriented paradigm which contained three parts of data resources,tools and methods,and expert wisdom.The main contents included a factor analysis of enterprise shared service center intelligence enginery and the model construction of operation mechanism of enterprise shared service center and collaborative intelligence enginery model based on the intelligence flow.[Results/Conclusion]In big data era,the intelligence enginery of enterprise shared service center relied on multi-source data fusion support,collaborative support of advanced method tools,and the participation of expert wisdom.At present,the research on intelligence service of enterprise shared service center was insufficient.It is necessary to strengthen their intelligence enginery from an engineering perspective in order to assist enterprise strategic decision-making and promote the transformation and upgrading of shared service center.
引文
[1]Luo P.Researches on Mode of Sharing Service Management of Multinational Corporation[C]//International Conference on Management and Service Science,2011.
[2]刘汉进,方阳.基于内部资源整合的企业共享服务述评[J].管理学报,2012,9(10):1562-1568.
[3]刘汉进.共享服务的决策、实施与评价研究[D].上海:上海交通大学,2004.
[4]Bondarouk T,Friebe C M.Shared Services—Standardization,Formalization,and Control:A Structured Literature Review[M]//Shared Services as a New Organizational Form(Advanced Series in Management,Volume 13).Emerald Group Publishing Limited,2014:39-66.
[5]Santosh K P.Shared Services Center Optimization:From Cost Reduction to Strategic Partnership|The Shared Services & Outsourcing Network[EB/OL].http://www.genpact.com/gbs,2018-07-18.
[6]Strikwerda J.Shared Service Centers:From Cost Savings to New Ways of Value Creation and Business Administration[M].Emerald Group Publishing Limited,2014.
[7]Miskon S,Bandara W,Gable G,et al.Success and Failure Factors of Shared Services:An IS literature analysis[C]//International Conference on Research and Innovation in Information Systems,2012.
[8]Joha A,Janssen M.Types of Shared Services Business Models in Public Administration[C]//International Conference on Digital Government Research,Dg.o 2011,College Park,Md,Usa,June,2011.
[9]Boon J.Moving the Governance of Shared Service Centres(SSCs)Forward:Juxtaposing Agency Theory and Stewardship Theory[J].Public Money & Management,2017,38(2).
[10]Elston T,Maccarthaigh M.Sharing Services,Saving Money?Five Risks to Cost-saving When Organizations Share Services[J].Public Money & Management,2017,36(5):349-356.
[11]Knol A,Janssen M,Sol H.A Taxonomy of Management Challenges for Developing Shared Services Arrangements[J].European Management Journal,2014,32(1):91-103.
[12]Meijerink J,Bondarouk T.Exploring the Central Characteristics of HR Shared Services:Evidence from a Critical Case Study in the Netherlands[J].International Journal of Human Resource Management,2013,24(3):487-513.
[13]Herbert I P,Seal W B.Shared Services as a New Organisational form:Some Implications for Management Accounting[J].British Accounting Review,2012,44(2):83-97.
[14]贺德方.工程化思维下的科技情报研究范式--情报工程学探析[J].情报学报,2014,33(12):1236-1241.
[15]李伯聪.工程与工程思维[J].科学,2014,66(6):13-16.
[16]李永胜.论工程思维的内涵、特征与要求[J].洛阳师范学院学报,2015,34(4):12-18.
[17]Bucciarelli,LouisL.Engineering Philosophy[M].Delft:Delft University Press,2003:5-12.
[18]李永胜.论工程思维的性质、特征与作用[J].创新,2018,12(1):51-60.
[19]大木保果,王士康.日本综合商社的情报机能[J].外国经济与管理,1980,(10):37-40.
[20]李纲,李阳.情报视角下的智库建设研究[J].图书情报工作,2015,59(11):36-41.
[21]李阳,李纲,张家年.工程化思维下的智库情报机能研究[J].情报杂志,2016,(3):36-41.
[22]张家年,马费成.立足情报服务借力工程思维:大数据时代情报工程学的理论构建[J].情报学报,2016,35(1):4-11.
[23]查先进.企业竞争情报[M].武汉:武汉大学出版社,2012.
[24]王洪亮,张琪,朱延涛.大数据环境下中小企业竞争情报系统模型构建[J].情报理论与实践,2015,38(7):109-114.
[25]宋新平,杨阳,申彦.企业竞争情报应用现状调查与分析[J].情报理论与实践,2016,39(2):28-33.
[26]潘云涛,田瑞强.工程化视角下的情报服务——国外情报工程实践的典型案例研究[J].情报学报,2014,33(12):1242-1254.
[27]陈美华,王延飞.企业竞争情报系统构建的生态基础[J].情报科学,2018,36(3):26-32.
[28]包昌火.竞争情报导论[M].北京:清华大学出版社,2011.
[29]郭路生,刘春年,胡佳琪.基于ZACHMAN架构思想的应急信息需求多维度多视角分析[J].情报理论与实践,2017,40(11):73-79.
[30]Lewis J,Gazi Y.Frameworks and Issues for a Shared Service Approach to Technology in Higher Education[EB/OL].https://www.igi-global.com/gateway/chapter/125119,2018-07-21.
[31]Paagman A,Tate M,Furtmueller E,et al.An Integrative Literature Review and Empirical Validation of Motives for Introducing Shared Services in Government Organizations[J].International Journal of Information Management,2015,35(1):110-123.
[32]Gable G G,Bandara W,Fielt E,et al.Success Factors for ICT Shared Services in the Higher Education Sector[J].Journal of Information Technology Research,2012,5(3):1-24.
[2]刘汉进,方阳.基于内部资源整合的企业共享服务述评[J].管理学报,2012,9(10):1562-1568.
[3]刘汉进.共享服务的决策、实施与评价研究[D].上海:上海交通大学,2004.
[4]Bondarouk T,Friebe C M.Shared Services—Standardization,Formalization,and Control:A Structured Literature Review[M]//Shared Services as a New Organizational Form(Advanced Series in Management,Volume 13).Emerald Group Publishing Limited,2014:39-66.
[5]Santosh K P.Shared Services Center Optimization:From Cost Reduction to Strategic Partnership|The Shared Services & Outsourcing Network[EB/OL].http://www.genpact.com/gbs,2018-07-18.
[6]Strikwerda J.Shared Service Centers:From Cost Savings to New Ways of Value Creation and Business Administration[M].Emerald Group Publishing Limited,2014.
[7]Miskon S,Bandara W,Gable G,et al.Success and Failure Factors of Shared Services:An IS literature analysis[C]//International Conference on Research and Innovation in Information Systems,2012.
[8]Joha A,Janssen M.Types of Shared Services Business Models in Public Administration[C]//International Conference on Digital Government Research,Dg.o 2011,College Park,Md,Usa,June,2011.
[9]Boon J.Moving the Governance of Shared Service Centres(SSCs)Forward:Juxtaposing Agency Theory and Stewardship Theory[J].Public Money & Management,2017,38(2).
[10]Elston T,Maccarthaigh M.Sharing Services,Saving Money?Five Risks to Cost-saving When Organizations Share Services[J].Public Money & Management,2017,36(5):349-356.
[11]Knol A,Janssen M,Sol H.A Taxonomy of Management Challenges for Developing Shared Services Arrangements[J].European Management Journal,2014,32(1):91-103.
[12]Meijerink J,Bondarouk T.Exploring the Central Characteristics of HR Shared Services:Evidence from a Critical Case Study in the Netherlands[J].International Journal of Human Resource Management,2013,24(3):487-513.
[13]Herbert I P,Seal W B.Shared Services as a New Organisational form:Some Implications for Management Accounting[J].British Accounting Review,2012,44(2):83-97.
[14]贺德方.工程化思维下的科技情报研究范式--情报工程学探析[J].情报学报,2014,33(12):1236-1241.
[15]李伯聪.工程与工程思维[J].科学,2014,66(6):13-16.
[16]李永胜.论工程思维的内涵、特征与要求[J].洛阳师范学院学报,2015,34(4):12-18.
[17]Bucciarelli,LouisL.Engineering Philosophy[M].Delft:Delft University Press,2003:5-12.
[18]李永胜.论工程思维的性质、特征与作用[J].创新,2018,12(1):51-60.
[19]大木保果,王士康.日本综合商社的情报机能[J].外国经济与管理,1980,(10):37-40.
[20]李纲,李阳.情报视角下的智库建设研究[J].图书情报工作,2015,59(11):36-41.
[21]李阳,李纲,张家年.工程化思维下的智库情报机能研究[J].情报杂志,2016,(3):36-41.
[22]张家年,马费成.立足情报服务借力工程思维:大数据时代情报工程学的理论构建[J].情报学报,2016,35(1):4-11.
[23]查先进.企业竞争情报[M].武汉:武汉大学出版社,2012.
[24]王洪亮,张琪,朱延涛.大数据环境下中小企业竞争情报系统模型构建[J].情报理论与实践,2015,38(7):109-114.
[25]宋新平,杨阳,申彦.企业竞争情报应用现状调查与分析[J].情报理论与实践,2016,39(2):28-33.
[26]潘云涛,田瑞强.工程化视角下的情报服务——国外情报工程实践的典型案例研究[J].情报学报,2014,33(12):1242-1254.
[27]陈美华,王延飞.企业竞争情报系统构建的生态基础[J].情报科学,2018,36(3):26-32.
[28]包昌火.竞争情报导论[M].北京:清华大学出版社,2011.
[29]郭路生,刘春年,胡佳琪.基于ZACHMAN架构思想的应急信息需求多维度多视角分析[J].情报理论与实践,2017,40(11):73-79.
[30]Lewis J,Gazi Y.Frameworks and Issues for a Shared Service Approach to Technology in Higher Education[EB/OL].https://www.igi-global.com/gateway/chapter/125119,2018-07-21.
[31]Paagman A,Tate M,Furtmueller E,et al.An Integrative Literature Review and Empirical Validation of Motives for Introducing Shared Services in Government Organizations[J].International Journal of Information Management,2015,35(1):110-123.
[32]Gable G G,Bandara W,Fielt E,et al.Success Factors for ICT Shared Services in the Higher Education Sector[J].Journal of Information Technology Research,2012,5(3):1-24.