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1.
Strategi
c
modeling to improve servi
c
es and operation to energy industries'
c
ustomers
作者:
C
arlos Alberto Fr&oa
c
ute
;
es Limaa
;
b
;
froes@knbs.
c
om.br"
c
lass="auth_mail" title="E-mail the
c
orresponding author
;
Bernardo Marega Luza
;
S&ia
c
ute
;
lvia Tamada Takemotoa
;
Paulo
Baris
son
Jr
.
c
;
Roberto Ant&o
c
ir
c
;
nio Teren
c
io Tezzin
c
;
tezzin@
c
pfl.
c
om.br"
c
lass="auth_mail" title="E-mail the
c
orresponding author
;
Lu
c
iano E.A. Peres
c
;
Tales Neves Anarelli
c
;
Andrea Floren
c
io da Silva
c
关键词:
C
ustomers' attendan
c
e
;
Operational improvement
;
C
ustomers' demands anti
c
ipation
;
Relationship
;
Attendan
c
e strategies
刊名:Journal of Business Resear
c
h
年:2016
1
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