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Strategic modeling to improve services and operation to energy industries' customers
作者:
Carlos Alberto Fró
;
es Limaa
;
b
;
froes@knbs.com.br" class="auth_mail" title="E-mail the corresponding author
;
Bernardo Marega Luza
;
Sí
;
lvia Tama
da
Takemotoa
;
Paulo Barisson Jr.c
;
Roberto Antô
;
nio Terencio Tezzinc
;
tezzin@cpfl.com.br" class="auth_mail" title="E-mail the corresponding author
;
Luciano E.A. Peresc
;
Tales Neves Anarellic
;
Andrea
Florencio
da
Silvac
关键词:
Customers' atten
da
nce
;
Operational improvement
;
Customers' demands anticipation
;
Relationship
;
Atten
da
nce strategies
刊名:Journal of Business Research
年:2016
1
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