基于优势关系的质量功能展开中的顾客基本需求
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摘要
顾客基本需求的确定是产品设计者和决策者关注的重要问题之一。鉴于顾客评价中存在大量的不确定、不一致和偏好关系等信息特征,提出了一种基于优势粗糙集的产品规划质量屋顾客基本需求选项提取的方法。利用对经典粗糙集理论的扩展,以优势关系代替不可分辨关系,通过构造辨识阵进行信息约简消除冗余,借助于概率规则的集成,可以较准确地挖掘和辨析信息系统中属性与顾客基本需求选项之间的内在关系。最后运用实例表明该方法的可行性,获取的基本需求选项更符合实际。
How to determine basic customers'requirements was important problem for both product designers and the decision makers.Due to the fact that there were lot of information properties such as uncertain,inconsistent and preference relationship existed in customer assessment,a method to extract the basic customer requirements based on dominance rough set theory in the product planning House of Quality(HoQ)was proposed.By extending traditional rough set theory,the indiscernibility relationship was replaced by dominance relationship.The corresponding discernibility matrix was set up to reduce the redundant information.Through integration of probability rules,internal relationship between the preference attributes and the basic customer requirements could be mined and differentiated accurately.Finally an example was used to demnonstrate the feasibility of the method,and the basic requirements options were more reasonable.
How to determine basic customers'requirements was important problem for both product designers and the decision makers.Due to the fact that there were lot of information properties such as uncertain,inconsistent and preference relationship existed in customer assessment,a method to extract the basic customer requirements based on dominance rough set theory in the product planning House of Quality(HoQ)was proposed.By extending traditional rough set theory,the indiscernibility relationship was replaced by dominance relationship.The corresponding discernibility matrix was set up to reduce the redundant information.Through integration of probability rules,internal relationship between the preference attributes and the basic customer requirements could be mined and differentiated accurately.Finally an example was used to demnonstrate the feasibility of the method,and the basic requirements options were more reasonable.
引文
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[7]DENG Chao,MA Xiaobin,WUJun,et al.Analysis technique of customer requirements in HoQ based on rough set theory[J].Computer Integrated Manufacturing Systems,2007,13(6):1191-1195(in Chinese).[邓超,马晓彬,吴军,等.基于粗糙集理论的质量屋顾客需求分析技术[J].计算机集成制造系统,2007,13(6):1191-1195.]
[8]ZHAO You,HE Zhen,MA Yanhui.Astudy for determining the importance of customers requirements in QFD based on rough set theory and entropy[J].Modular Machine Tool&Automatic Manufacturing Technique,2007(8):100-103(in Chinese).[赵有,何桢,马彦辉.粗糙集和信息熵在QFD中顾客需求重要度确定方法研究[J].组合机床与自动化加工技术,2007(8):100-103.]
[9]GUAN Lirong.The heterozygous rough set method and its application onfacing uncertainty decision-making[M].Beijing:Science Press,2008(in Chinese).[管利荣.面向不确定性决策的杂合粗糙集方法及其应用[M].北京:科学出版社,2008.]
[10]ZHANG Wenxiu,WU Weizhi,LI ANG Jiye,et al.Rough set theory and method[M].Beijing:Science Press,2001(in Chinese).[张文修,吴伟志,梁吉业,等.粗糙集理论与方法[M].北京:科学出版社,2001.]
[11]WANG Zhonghao,SHAO Xinyu,ZHANG Guojun.Knowl-edge discovery of preferential process based on extended rough set model[J].Chinese Journal of Mechanical Engineer-ing,2005,41(7):84-89(in Chinese).[王忠浩,邵新宇,张国军.基于扩展粗糙集的工艺偏好知识发现[J].机械工程学报,2005,41(7):84-89.]
[12]GRECO S,MATARAZZO B,SLOWI NSKI R.Rough sets theory for multicriteria decision analysis[J].European Jour-nal of Operational Research,2001,129(1):1-47.
[13]GRECOS,MATARAZZO B,SLOWI NSKI R.Rough approx-imation of a preference relation by dominance relations[J].European Journal of Operational Research,1999,117(1):63-83.
[14]GRECOS,MATARAZZO B,SLOWI NSKI R.Rough approx-imation by dominance relations[J].International Journal of Intelligent Systems,2002,17(2):153-171.
[15]WEN Bangchun,ZHANG Guozhong,LI U Hongyi.The in-tegrated design theory and method for generalized product quality[M].Beijing:Science Press,2007(in Chinese).[闻邦椿,张国忠,柳洪义.面向产品广义质量的综合设计理论与方法[M].北京:科学出版社,2007.]
[16]WUShaochun,ZHENG Yu,WU Gengfeng,et al.Attribute reduction and rule extraction for earthquake data based on dominance relation rough set[J].Journal of Shanghai Univer-sity:Natural Science,2007,13(5):566-570(in Chinese).[吴绍春,郑宇,吴耿锋,等.基于优势关系粗糙集的地震数据约简和规则提取[J].上海大学学报:自然科学版,2007,13(5):566-570.]
[17]AN Liping.Multiple attribute decision analysis based on rough set theory[M].Beijing:Science Press,2008(in Chinese).[安利平.基于粗集理论的多属性决策分析[M].北京:科学出版社,2008.]
[2]HU Qiguo,ZHANG Peng.Improved QFDbased on group-decision AHP andfuzzy clustering[J].Computer Integrated Manufacturing Systems,2007,13(7):1374-1380(in Chinese).[胡启国,张鹏.基于群策层次分析法和模糊聚类理论的改进质量功能展开研究[J].计算机集成制造系统,2007,13(7):1374-1380.]
[3]PARTOVI F Y,CORREDOIRA R A.Quality function deploy-ment for the good of soccer[J].European Journal of Operation-al Research,2002,137(3):642-656.
[4]ZHAI Lianyin,KHOO L P,ZHONG Z W.Arough set based QFDapproachto the management of imprecise designinforma-tionin product development[J].Advanced Engineering Infor-matics,2008,23(2):222-228.
[5]LI Yanlai,TANGJiafu,YAOJianming,et al.Method of deter-mining the importance ratings of customer requirements im-provements for house of quality[J].Chinese Journal of Me-chanical Engineering,2007,43(11):110-118(in Chinese).[李延来,唐家福,姚建明,等.质量屋中顾客需求改进重要度的确定方法[J].机械工程学报,2007,43(11):110-118.]
[6]LI Yanlai,TANG Jiafu,PU Yun,et al.Sorting algorithm of customer requirements in quality function deployment[J].Computer Integrated Manufacturing Systems,2007,13(6):1196-1203(in Chinese).[李延来,唐家福,蒲云,等.质量功能展开中顾客需求的排序算法[J].计算机集成制造系统,2007,13(6):1196-1203.]
[7]DENG Chao,MA Xiaobin,WUJun,et al.Analysis technique of customer requirements in HoQ based on rough set theory[J].Computer Integrated Manufacturing Systems,2007,13(6):1191-1195(in Chinese).[邓超,马晓彬,吴军,等.基于粗糙集理论的质量屋顾客需求分析技术[J].计算机集成制造系统,2007,13(6):1191-1195.]
[8]ZHAO You,HE Zhen,MA Yanhui.Astudy for determining the importance of customers requirements in QFD based on rough set theory and entropy[J].Modular Machine Tool&Automatic Manufacturing Technique,2007(8):100-103(in Chinese).[赵有,何桢,马彦辉.粗糙集和信息熵在QFD中顾客需求重要度确定方法研究[J].组合机床与自动化加工技术,2007(8):100-103.]
[9]GUAN Lirong.The heterozygous rough set method and its application onfacing uncertainty decision-making[M].Beijing:Science Press,2008(in Chinese).[管利荣.面向不确定性决策的杂合粗糙集方法及其应用[M].北京:科学出版社,2008.]
[10]ZHANG Wenxiu,WU Weizhi,LI ANG Jiye,et al.Rough set theory and method[M].Beijing:Science Press,2001(in Chinese).[张文修,吴伟志,梁吉业,等.粗糙集理论与方法[M].北京:科学出版社,2001.]
[11]WANG Zhonghao,SHAO Xinyu,ZHANG Guojun.Knowl-edge discovery of preferential process based on extended rough set model[J].Chinese Journal of Mechanical Engineer-ing,2005,41(7):84-89(in Chinese).[王忠浩,邵新宇,张国军.基于扩展粗糙集的工艺偏好知识发现[J].机械工程学报,2005,41(7):84-89.]
[12]GRECO S,MATARAZZO B,SLOWI NSKI R.Rough sets theory for multicriteria decision analysis[J].European Jour-nal of Operational Research,2001,129(1):1-47.
[13]GRECOS,MATARAZZO B,SLOWI NSKI R.Rough approx-imation of a preference relation by dominance relations[J].European Journal of Operational Research,1999,117(1):63-83.
[14]GRECOS,MATARAZZO B,SLOWI NSKI R.Rough approx-imation by dominance relations[J].International Journal of Intelligent Systems,2002,17(2):153-171.
[15]WEN Bangchun,ZHANG Guozhong,LI U Hongyi.The in-tegrated design theory and method for generalized product quality[M].Beijing:Science Press,2007(in Chinese).[闻邦椿,张国忠,柳洪义.面向产品广义质量的综合设计理论与方法[M].北京:科学出版社,2007.]
[16]WUShaochun,ZHENG Yu,WU Gengfeng,et al.Attribute reduction and rule extraction for earthquake data based on dominance relation rough set[J].Journal of Shanghai Univer-sity:Natural Science,2007,13(5):566-570(in Chinese).[吴绍春,郑宇,吴耿锋,等.基于优势关系粗糙集的地震数据约简和规则提取[J].上海大学学报:自然科学版,2007,13(5):566-570.]
[17]AN Liping.Multiple attribute decision analysis based on rough set theory[M].Beijing:Science Press,2008(in Chinese).[安利平.基于粗集理论的多属性决策分析[M].北京:科学出版社,2008.]
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