城市公共服务体系创新设计研究
详细信息 本馆镜像全文    |  推荐本文 | | 获取馆网全文
摘要
目的从服务设计的角度研究公共服务体系创新设计的方法。方法在我国大力发展城市公共服务体系建设的背景下,研究公共服务与用户体验的关系,结合我国社会公共服务体制改革的现状,分析若干公共服务创新的案例。结论城市公共服务体系创新可通过服务理念、服务模式、服务内容、服务方式和服务体验5个方面的创新设计来实现。
To research the innovation design method of public service system from the perspective of service design.Under the background of the development of public service system in China city,it researched the relationship between public service and user experience,discussed current situation of China′s social public service system reform,and analyzed a number of public service innovation cases. Urban public service system innovation can realize innovation through five aspects such as service concept,service mode,service contents,service method and service experience.
引文
[1]公共服务,政府可以这样买[J].中国政府采购,2013(4):29—30.Public Service,the Government Can Buy This[J].China Government Procurement,2013(4):29—30.
    [2]赵黎青.中国社会公共服务体制的现状与问题[J].社会学,2008(2):1—8.ZHAO Li-qing.Present Situation and Problems of Chinese Social Public Service System[J].Sociology,2008(2):1—8.
    [3]菲茨西蒙斯·詹姆斯·A,菲茨西蒙斯·莫娜·J.服务管理——运作、战略与信息技术[M].张金成,范秀成,译.北京:机械工业出版社,2011.FITZSIMMONS J A,FITZSIMMONS M J.Service Management:Operations,Strategy and Information Technology[M].ZHANG Jin-cheng,FAN Xiu-cheng,Translate.Beijing:China Machine Press,2011.
    [4]罗仕鉴,朱上上.服务设计[M].北京:机械工业出版社,2011.LUO Shi-jian,ZHU Shang-shang.Service Design[M].Beijing:China Machine Press,2011.
    [5]王琼.当前我国政府公共服务存在的问题及对策[D].曲阜:曲阜师范大学,2007.WANG Qiong.The Current Problems and Countermeasures of China Government Public Service[D].Qufu:Qufu Normal University,2007.
    [6]雷芸.阪神·淡路大地震后日本城市防灾公园的规划与建设[J].中国园林,2007(7).LEI Yun.Planning and Construction of City Disaster Prevention Park in Japan after the Kobe Awaji Earthquake[J].Chinese Landscape Architecture,2007(7).
    [7]沈琼,郝晓禹,杨钟亮.灾后公共空间的急救帐篷设计[J].包装工程,2014,35(8):47—51.SHEN Qiong,HAO Xiao-yu,YANG Zhong-liang.Relief Tent Design of Post-disaster Public Space[J].Packaging Engineering,2014,35(8):47—51.
    [8]李景源,陈威.中国公共文化服务发展报告(2009)[M].北京:社会科学文献出版社,2009.LI Jing-yuan,CHEN Wei.Report on Development of China′s Public Service of Culture(2009)[M].Beijing:Social Sciences Academic Press,2009.
    [9]广东省流动博物馆官方网站[EB/OL].[2014-06-04].http://www.gdmuseum.com/ld.Official Website of Guangdong Flow Museum[EB/OL].[2014-06-04].http://www.gdmuseum.com/ld.
    [10]陈杏.构建流动演出服务网提升公共文化服务能力——访广东省文化厅副厅长杜佐祥[N].中国文化报,2005-12-01.一CHEN Xing一.Building the一Service Ne一t of Flow Pe一rformance,Improving the Capacity of Public Cultural Services:Visit DU一Zuo-xiang,Deputy Director of Guangdong Province Cultural Department[N].China Culture Daily,2005-12-01.
    [11]卜颖辉.谈感性视角下的街道家具设计[J].包装工程,2014,35(2):97—100.BU Ying-hui.Street Furniture Design in the Perceptual Perspective[J].Packaging Engineering,2014,35(2):97—100.
    [12]孙利,吴俭涛.基于时间维度的整体用户体验设计研究[J].包装工程,2014,35(2):32—35.SUN Li,WU Jian-tao.Total User Experience Design Based on Time Dimension[J].Packaging Engineering,2014,35(2):32—35.

版权所有:© 2023 中国地质图书馆 中国地质调查局地学文献中心