集成化汽车产品保证服务模式与运营方法研究
|
摘要
本文针对当前产品保证管理研究现状和企业保证管理中存在的实际问题，研究了产品保证管理的影响机制和特点，并应用集成化、系统化的思想，从具有代表性的汽车制造业角度出发，研究了集成化汽车产品保证服务模式，针对集成化汽车产品保证服务模式下的关键运营方法进行了深入研究，主要研究成果如下：
第一，对产品保证管理研究现状进行了详细的总结与评述，进而论述了目前产品保证管理的主要研究方向，在此基础上提出了本文所要研究的主要问题。
第二，通过比较我国制造业企业产品保证成本与国际水平的差距，揭示出我国产品保证管理水平薄弱的现状，并通过调查问卷的形式对构建出的产品保证管理影响因素理论结构进行实证研究，得出产品保证管理影响机制路径，为企业产品保证管理改进奠定基础。
第三，通过分析现有保证服务模式在服务对象、服务技术等方面存在的不足，引入云制造技术，建立基于云制造的汽车保证服务模式框架，并提出了其实现技术，如：保证知识云端集成、全生命周期成本预测及关键运营方法。
第四，分析了汽车产品保证服务的特点，并针对这些特点提出了基于随机规划的保证服务设施选址问题。在考虑保证服务需求量这一随机变量的前提下，建立满足服务覆盖最大化的服务设施选址模型，并设计求解问题的智能优化算法。
第五，分析汽车产品保证服务流程，并在此基础上构建其保证服务流程的广义随机Petri网模型，分析汽车产品保证服务流程的主要性能指标，识别服务流程中的瓶颈环节，为汽车产品保证服务流程的设计、规划和评价提供依据。
第六，从产品全生命周期的角度对不同市场份额下的汽车产品销量进行估算，并结合零件可靠性及产品成组方式等信息估计同族汽车产品的备件需求量，结合相应的库存管理理论，设计汽车制造企业中同族汽车产品的备件库存方法。
第七，通过设定代理奖惩机制，分析保证服务时间对汽车制造商与维修服务商利益的影响情况，建立维修服务商服务利润最大化及汽车制造商保证服务水平最大化的多目标优化模型，并设计智能优化算法对该问题求解，为制造商制订保证服务委托契约提供决策支持。
Based on the current research status of product warranty management and theexisting problems in the manufacturing warranty management, this paper studies theinfluence mechanism and characteristics of product warranty management through thethoughts of integration and systematization. Starting from the point of view of therepresentative automobile manufacturers, the integrated auto product warranty servicemode and the operating methods are both studied in-depth. The main findings are asfollows.
First, by carrying out a detailed summary and comment on the current researchstatus of product warranty management, the main research direction is proposed. Onthat basis, the central issues of the approach in this paper are raised.
Second, comparing the product warranty cost in Chinese manufacturingenterprises with international standards, the weak product warranty management levelin our country is revealed. An empirical study is conducted to develop the theoreticalstructure of the impact factors of product warranty management in the form ofquestionnaire. Then the path of product warranty management influence mechanismis obtained, which lays the groundwork for improving the manufacturing productwarranty management.
Thirdly, by analyzing the existing deficiencies of the current warranty servicemode in service object and service technology, the cloud manufacturing technology isintroduced to develop the framework of auto product warranty service mode. Theimplementation technique is also proposed including warranty knowledge integrationin cloud-edge, life-cycle cost prediction and the critical operation strategies.
Fourthly, the characteristics of auto product warranty service are analyzed. Onthat basis, the problem of warranty service facility location based on stochasticprogramming. Under the premise of considering the random variable—warrantyservice demand, the service facility location model as well as the intelligencealgorithm on the basis is developed to maximize the service coverage.
Fifthly, the auto product warranty service process is analyzed. On that basis, theGeneralized Stochastic Petri net model of the process is developed to conduct performance analysis. The bottlenecks of the process are identified to provide thebasis for the design, plan and evaluation of the auto product warranty service process.
Sixth, the sales of automotive products under the different market shares areestimated from the point of view of product life cycle. According to the informationincluding the part reliability and product group mode, the demand of spare parts of thesame family of the auto product is predicted. Combined with the corresponding theoryof inventory management, the paper designs the spare parts inventory method of autoproduct in the same family of automobile manufacturing enterprises.
Seventh, by setting the agent reward and punishment mechanism, the influenceof warranty service time on the interests of auto manufacturers and maintenanceservice providers is analyzed. The multi-objective optimization model is developed tomaximize the service profits and the service level of the maintenance service provider.An intelligence algorithm is proposed to solve the problem and provide the decisionsupport for designing a warranty service contract of bailment by manufacturers.
第一，对产品保证管理研究现状进行了详细的总结与评述，进而论述了目前产品保证管理的主要研究方向，在此基础上提出了本文所要研究的主要问题。
第二，通过比较我国制造业企业产品保证成本与国际水平的差距，揭示出我国产品保证管理水平薄弱的现状，并通过调查问卷的形式对构建出的产品保证管理影响因素理论结构进行实证研究，得出产品保证管理影响机制路径，为企业产品保证管理改进奠定基础。
第三，通过分析现有保证服务模式在服务对象、服务技术等方面存在的不足，引入云制造技术，建立基于云制造的汽车保证服务模式框架，并提出了其实现技术，如：保证知识云端集成、全生命周期成本预测及关键运营方法。
第四，分析了汽车产品保证服务的特点，并针对这些特点提出了基于随机规划的保证服务设施选址问题。在考虑保证服务需求量这一随机变量的前提下，建立满足服务覆盖最大化的服务设施选址模型，并设计求解问题的智能优化算法。
第五，分析汽车产品保证服务流程，并在此基础上构建其保证服务流程的广义随机Petri网模型，分析汽车产品保证服务流程的主要性能指标，识别服务流程中的瓶颈环节，为汽车产品保证服务流程的设计、规划和评价提供依据。
第六，从产品全生命周期的角度对不同市场份额下的汽车产品销量进行估算，并结合零件可靠性及产品成组方式等信息估计同族汽车产品的备件需求量，结合相应的库存管理理论，设计汽车制造企业中同族汽车产品的备件库存方法。
第七，通过设定代理奖惩机制，分析保证服务时间对汽车制造商与维修服务商利益的影响情况，建立维修服务商服务利润最大化及汽车制造商保证服务水平最大化的多目标优化模型，并设计智能优化算法对该问题求解，为制造商制订保证服务委托契约提供决策支持。
Based on the current research status of product warranty management and theexisting problems in the manufacturing warranty management, this paper studies theinfluence mechanism and characteristics of product warranty management through thethoughts of integration and systematization. Starting from the point of view of therepresentative automobile manufacturers, the integrated auto product warranty servicemode and the operating methods are both studied in-depth. The main findings are asfollows.
First, by carrying out a detailed summary and comment on the current researchstatus of product warranty management, the main research direction is proposed. Onthat basis, the central issues of the approach in this paper are raised.
Second, comparing the product warranty cost in Chinese manufacturingenterprises with international standards, the weak product warranty management levelin our country is revealed. An empirical study is conducted to develop the theoreticalstructure of the impact factors of product warranty management in the form ofquestionnaire. Then the path of product warranty management influence mechanismis obtained, which lays the groundwork for improving the manufacturing productwarranty management.
Thirdly, by analyzing the existing deficiencies of the current warranty servicemode in service object and service technology, the cloud manufacturing technology isintroduced to develop the framework of auto product warranty service mode. Theimplementation technique is also proposed including warranty knowledge integrationin cloud-edge, life-cycle cost prediction and the critical operation strategies.
Fourthly, the characteristics of auto product warranty service are analyzed. Onthat basis, the problem of warranty service facility location based on stochasticprogramming. Under the premise of considering the random variable—warrantyservice demand, the service facility location model as well as the intelligencealgorithm on the basis is developed to maximize the service coverage.
Fifthly, the auto product warranty service process is analyzed. On that basis, theGeneralized Stochastic Petri net model of the process is developed to conduct performance analysis. The bottlenecks of the process are identified to provide thebasis for the design, plan and evaluation of the auto product warranty service process.
Sixth, the sales of automotive products under the different market shares areestimated from the point of view of product life cycle. According to the informationincluding the part reliability and product group mode, the demand of spare parts of thesame family of the auto product is predicted. Combined with the corresponding theoryof inventory management, the paper designs the spare parts inventory method of autoproduct in the same family of automobile manufacturing enterprises.
Seventh, by setting the agent reward and punishment mechanism, the influenceof warranty service time on the interests of auto manufacturers and maintenanceservice providers is analyzed. The multi-objective optimization model is developed tomaximize the service profits and the service level of the maintenance service provider.An intelligence algorithm is proposed to solve the problem and provide the decisionsupport for designing a warranty service contract of bailment by manufacturers.
引文
[1]王世才,杨学峰.中国汽车企业开拓俄罗斯市场的现状、问题与对策[J].俄罗斯中亚东欧市场,2009,10(5):37-41.
[2] Van Bree B., G. P. J. Verbong, G. J. Kramer. A multi-level perspective on the introduction ofhydrogen and battery-electric vehicles [J]. Technological Forecasting and Social Change,2010,77(4):529-540.
[3] Wilhelm B. Platform and modular concepts at Volkswagen-their effects on the assemblyprocess, Transforming Automobile Assembly-Experience in Automation and WorkOrganization [M]. ed. U.J.a.T.F.e. K. Shimokawa. Berlin: Springer.1997.
[4] K Genba, Ogawa H, Kodama F. Quantitative analysis of modularization in the automobile andPC industries [J]. Technology Analysis&Strategic Management,2005,17(2):231-245
[5] Udell Jon G., Evan E. Anderson. The Product Warranty as an Element of Competitive Strategy[J]. The Journal of Marketing,1968,32(4):1-8.
[6] Murthy D. N. P., O. Solem, T. Roren. Product warranty logistics: Issues and challenges [J].European Journal of Operational Research,2004,156(1):110-126.
[7] Murthy D. N. P. Product warranty and reliability [J]. Annals of Operations Research,2006,143(1):133-146.
[8]门峰.集成化保证成本管理模式与方法研究[D].[博士学位论文]天津天津大学,2009.
[9] Chukova S., M. R. Johnston. Two-dimensional warranty repair strategy based on minimal andcomplete repairs [J]. Mathematical and Computer Modelling,2006,44(11-12):1133-1143.
[10] Messih A., S. T. Enns. Planning and control for a warranty service facility [J]. Proceedings ofthe2005Winter Simulation Conference, Vols1-4,2005:2102-2106.
[11] Juergen Noll. Comparing quality signals as tools of consumer protection: are warrantiesalways better than advertisements to promote higher product quality?[J]. InternationalReview of Law and Economics,2004,24(2):227-239.
[12] Pecht M. G. Establishing a relationship between warranty and reliability [J]. IeeeTransactions on Electronics Packaging Manufacturing,2006,29(3):184-190.
[13] Murthy D. N. P., I. Djamaludin. New product warranty: A literature review [J]. InternationalJournal of Production Economics,2002,79(3):231-260.
[14] Djamaludin I., D. N. P. Murthy, R. J. Wilson. Quality control through lot sizing for items soldwith warranty [J]. International Journal of Production Economics,1994,33(1-3):97-107.
[15] Hussain A. Z. M. O., D. N. P. Murthy. Warranty and optimal reliability improvement throughproduct development [J]. Mathematical and Computer Modelling,2003,38(11-13):1211-1217.
[16] Price Lydia J., Niraj Dawar. The joint effects of brands and warranties in signaling newproduct quality [J]. Journal of Economic Psychology,2002,23(2):165-190.
[17] Gregory A Decroix. Optimal warranties, reliabilities and prices for durable goods in anoligopoly [J]. European Journal of Operational Research,1999,112(3):554-569.
[18] Murthy D. N. P., W. R. Blischke. Strategic warranty management: A life-cycle approach [J].Ieee Transactions on Engineering Management,2000,47(1):40-54.
[19] Dai Yue, Sean X. Zhou, Yifan Xu. Competitive and Collaborative Quality and WarrantyManagement in Supply Chains [J]. Production and Operations Management,2011:no-no.
[20] Kurata Hisashi, Seong-Hyun Nam. After-sales service competition in a supply chain:Optimization of customer satisfaction level or profit or both?[J]. International Journal ofProduction Economics,2010,127(1):136-146.
[21] Blischke W.R., D.N.P. Murthy. Warranty cost analysis [M]. New York: Marcel Dekker.1994.
[22] Lawless J. F. Statistical analysis of product warranty data [J]. International Statistical Review,1998,66(1):41-60.
[23] Crowder M.J., A. Kimber. Statistical analysis of reliability data [M]. Chapman&Hall.1994.
[24] Yun W., I. Moon. Warranty cost analysis under continuous sales [J]. Journal of theOperational Research Society,1998,49(2):176-178.
[25]刘子先,姬升启,郑永强.基于特征映射的产品制造成本与保证成本的优化方法[J].计算机集成制造系统,2007,13(4):822-827.
[26]门峰,刘子先.基于CBR和FMEA知识模型的产品保证成本预测方法研究[J].组合机床与自动化加工技术,2009,2:8-11.
[27] Liu Yiliu, Zixian Liu. Multi-objective product configuration involving new componentsunder uncertainty [J]. Journal of Engineering Design,2008,21(4):473-494.
[28] Liu Yiliu, Zixian Liu. An integration method for reliability analyses and productconfiguration [J]. The International Journal of Advanced Manufacturing Technology,2010,50(5):831-841.
[29] Dorfman Robert, Peter O. Steiner. Optimal Advertising and Optimal Quality [J]. TheAmerican Economic Review,1954,44(5):826-836.
[30] Yiliu Liu, Zhang Zhenyou, Liu Zixian. Customized configuration for hierarchical products:component clustering and optimization with PSO [J]. The International Journal of AdvancedManufacturing Technology2011,57(9):1223-1233.
[31]刘子先,门峰.动态竞争环境下的产品保证管理最优控制策略研究[J].管理科学,2009,22(3):2-8.
[32] Blischke W.R., D.N.P. Murthy. Product warranty handbook [M]. Marcel Dekker.1995.
[33] Thomas Marlin U., Sridevi S. Rao. Warranty economic decision models: A summary andsome suggested directions for future research [J]. Operations Research,1999,47(6):807.
[34] Blischke W. R., D. N. P. Murthy. Product Warranty Management—Ⅰ: A Taxonomy forWarranty Policies [J]. European Journal of Operational Research,1992,62(2):127-148.
[35] P Murthy D. N., Iskandar B. P, Wilson R. J. Two Dimensional Failure Free Warranty Policies:Two-dimensional Point Process Models [J]. Operations Research,1995,43(2):356-366.
[36] Jack N., D. N. P. Murthy. A servicing strategy for items sold under warranty [J]. Journal ofthe Operational Research Society,2001,52(11):1284-1288.
[37] Barlow Richard, Larry Hunter. Optimum Preventive Maintenance Policies [J]. OperationsResearch,1960,8(1):90-100
[38] Brown M, F Proschan. Imperfect repair [J]. Journal of Applied Probability1983,20(4):851-859.
[39] Park Kyung S. Optimal Number of Minimal Repairs before Replacement [J]. Reliability,IEEE Transactions on,1979, R-28(2):137-140.
[40] Phelps R. I. Replacement Policies under Minimal Repair [J]. The Journal of the OperationalResearch Society,1981,32(7):549-554
[41] Yeh Lam. A note on the optimal replacement problem [J]. Advances in Applied Probability,1988,20(2):479-482.
[42] Zhang Yuan Lin. A bivariate optimal replacement policy for a repairable system [J]. Journalof Applied Probability,1994,31(4).
[43] Lin Ye. Geometric processes and replacement problem [J]. Acta Mathematicae ApplicataeSinica (English Series),1988,4(4):366-377.
[44] Yu S. L., S. H. Sheu. Warranty strategy accounts for products with bathtub failure rate [J].Advanced Reliability Modeling,2004:585-592.
[45] Nguyen D. G., D. N. P. Murthy. An Optimal Policy for Servicing Warranty [J]. Journal of theOperational Research Society,1986,37(11):1081-1088.
[46] Frees E. W., S. H. Nam. Approximating Expected Warranty Costs [J]. Management Science,1988,34(12):1441-1449.
[47] Nguyen D. G., D. N. P. Murthy. Optimal Replace Repair Strategy for Servicing ProductsSold with Warranty [J]. European Journal of Operational Research,1989,39(2):206-212.
[48] Murthy D.N.P., D.G. Nguyen. An optimal repair cost limit policy for servicing warranty [J].Mathematical and Computer Modelling,1988,11:595-599.
[49] Chen Mingchih, Richard M. Feldman. Optimal replacement policies with minimal repair andage-dependent costs [J]. European Journal of Operational Research,1997,98(1):75-84.
[50] Jack Nat, Frank Van Der Duyn Schouten. Optimal repair–replace strategies for a warrantedproduct [J]. International Journal of Production Economics,2000,67(1):95-100.
[51] Neuts Marcel F., Rafael Pérez-Ocón, Inmaculada Torres-Castro. Repairable Models withOperating and Repair Times Governed by Phase Type Distributions [J]. Advances in AppliedProbability,2000,32(2):468-479.
[52] Chang Chin-Chih, Shey-Huei Sheu, Yen-Luan Chen, Zhe George Zhang. A multi-criteriaoptimal replacement policy for a system subject to shocks [J]. Computers&IndustrialEngineering,2011,61(4):1035-1043.
[53] Zuo M. J., B. Liu, D. N. P. Murthy. Replacement-repair policy for multi-state deterioratingproducts under warranty [J]. European Journal of Operational Research,2000,123(3):519-530.
[54] Vahdani Hashem, Stefanka Chukova, Hashem Mahlooji. On optimal replacement-repairpolicy for multi-state deteriorating products under renewing free replacement warranty [J].Computers&Mathematics with Applications,2011,61(4):840-850.
[55] Rao B. M. Algorithms for the free replacement warranty with phase-type lifetimedistributions [J]. IIE Transactions1995,27(3):348-357.
[56] Kao E. P. C., M. S. Smith. Computational approximations of renewal process relating to awarranty problem: The case of phase-type lifetimes [J]. European Journal of OperationalResearch,1996,90(1):156-170.
[57] Murthy D. N. P., W. R. Blischke. Product warranty management—III: A review ofmathematical models [J]. European Journal of Operational Research,1992,63(1):1-34.
[58] Zhang Y. L., S. M. Wu. The reliability analysis of a two-unit series repairable system withoutbeing repaired "as good as new"[C].The Fourth Symposium on Reliability Mathematics.1992. Guilin, China:464-469.
[59] Lam Yeh, Yuan Lin Zhang. Analysis of a two-component series system with a geometricprocess model [J]. Naval Research Logistics (NRL),1996,43(4):491-502.
[60] Zhang Yuan Lin, Guan Jun Wang. A bivariate optimal repair-replacement model usinggeometric processes for a cold standby repairable system [J]. Engineering Optimization,2006,38(5):609-619.
[61] Wang Guan Jun, Yuan Lin Zhang. An optimal replacement policy for a two-component seriessystem assuming geometric process repair [J]. Computers&Mathematics with Applications,2007,54(2):192-202.
[62] Cheng Z. H., Y. S. Bai, L. Y. Cai, L. C. Wang, P. J. Li, L. Chen. Research on WarrantyInterval of Multi-Component System with Failure Interaction [J]. Eksploatacja INiezawodnosc-Maintenance and Reliability,2011(4):49-55.
[63] Eliashberg J., N. D. Singpurwalla, S. P. Wilson. Calculating the reserve for a time and usageindexed warranty [J]. Management Science,1997,43(7):966-975.
[64] Baik J., D. N. P. Murthy, N. Jack. Two-dimensional failure modeling with minimal repair [J].Naval Research Logistics (NRL),2004,51(3):345-362.
[65] Baik J., D. N. P. Murthy, N. Jack. Erratum: Two-Dimensional Failure Modeling withMinimal Repair which appeared in this journal of April2004[J]. Naval Research Logistics2006,53(1):345–362.
[66] Moskowitz Herbert, Young Hak Chun. A poisson regression model for two-attribute warrantypolicies [J]. Naval Research Logistics (NRL),1994,41(3):355-376.
[67] Gertsbakh Ilya B., Khaim B. Kordonsky. Parallel time scales and two-dimensionalmanufacturer and individual customer warranties [J]. IIE Transactions,1998,30(12):1181-1189.
[68] Iskandar B. P., D. N. P. Murthy. Repair-replace strategies for two-dimensional warrantypolicies [J]. Mathematical and Computer Modelling,2003,38(11-13):1233-1241.
[69] Iskandar B. P., D. N. P. Murthy, N. Jack. A new repair–replace strategy for items sold with atwo-dimensional warranty [J]. Computers& Operations Research,2005,32(3):669-682.
[70] Yeh R. H., Chen Gaung-Cheng, Chen Ming-Yuh. Optimal age-replacement policy fornonrepairable products under renewing free-replacement warranty [J]. Reliability, IEEETransactions on,2005,54(1):92-97.
[71] Thomas, Marlin U. Optimum Warranty Policies for Nonreparable Items [J]. Reliability, IEEETransactions on,1983,32(3):282-288.
[72] Ritchken Peter H. Warranty Policies For Non-Repairable Items Under Risk Aversion [J].Reliability, IEEE Transactions on,1985, R-34(2):147-150.
[73] Chien Y. H. The Effect of a Pro-Rata Rebate Warranty on the Age Replacement Policy WithSalvage Value Consideration [J]. Ieee Transactions on Reliability,2010,59(2):383-392.
[74] Chien Yu-Hung. A new warranty strategy: Combining a renewing free-replacement warrantywith a rebate policy [J]. Quality and Reliability Engineering International,2008,24(7):807-815.
[75] Lie Chang Hoon, Young Ho Chun. Optimum Single-Sample Inspection Plans for ProductsSold Under Free and Rebate Warranty [J]. Reliability, IEEE Transactions on,1987,36(5):634-637.
[76] Wu S. M., M. Xie. Warranty cost analysis for nonrepairable services products [J].International Journal of Systems Science,2008,39(3):279-288.
[77] Moghaddam Kamran S., John S. Usher. Sensitivity analysis and comparison of algorithms inpreventive maintenance and replacement scheduling optimization models [J]. Computers& Industrial Engineering,2011,61(1):64-75.
[78] Hongzhou Wang. A survey of maintenance policies of deteriorating systems [J]. EuropeanJournal of Operational Research,2002,139(3):469-489.
[79] Kim C. S., I. Djamaludin, D. N. P. Murthy. Warranty and discrete preventive maintenance [J].Reliability Engineering& System Safety,2004,84(3):301-309.
[80] Pongpech J., D. N. P. Murthy. Optimal periodic preventive maintenance policy for leasedequipment [J]. Reliability Engineering& System Safety,2006,91(7):772-777.
[81] Cheng C. Y., T. H. Sun, J. T. Chen, M. L. Liu. The Degradation-Rate-Reduction PreventiveMaintenance Policies with Warranty in a Finite Time Span [J].2009Ieee InternationalConference on Industrial Engineering and Engineering Management, Vols1-4,2009:213-217.
[82] Yeh Ruey Huei, Hui-Chiung Lo. Optimal preventive-maintenance warranty policy forrepairable products [J]. European Journal of Operational Research,2001,134(1):59-69.
[83] Seo J. H., D. S. Bai. An optimal maintenance policy for a system under periodic overhaul [J].Mathematical and Computer Modelling,2004,39(4-5):373-380.
[84] Y.X Zhao. On preventive maintenance policy of a critical reliability level for system subjectto degradation [J]. Reliability Engineering& System Safety,2003,79(3):301-308.
[85] Yeh Ruey Huei, Wen Liang Chang. Optimal threshold value of failure-rate for leasedproducts with preventive maintenance actions [J]. Mathematical and Computer Modelling,2007,46(5-6):730-737.
[86] Castanier B., A. Grall, C. Bérenguer. A condition-based maintenance policy withnon-periodic inspections for a two-unit series system [J]. Reliability Engineering&System Safety,2005,87(1):109-120.
[87] Garg Amik, S.G. Deshmukh. Maintenance management: literature review and directions [J].Journal of Quality in Maintenance Engineering,2006,12(3):205-238.
[88] Macarmen Carnero. An evaluation system of the setting up of predictive maintenanceprogrammes [J]. Reliability Engineering& System Safety,2006,91(8):945-963.
[89] Luce S. Choice criteria in conditional preventive maintenance [J]. Mechanical Systems andSignal Processing1999,13(1):163-168.
[90] Swanson Laura. Linking maintenance strategies to performance [J]. International Journal ofProduction Economics,2001,70(3):237-244.
[91] Tan S. J., W. Y. Leong. Warranty strategy: a solution to hybrid product woes?[J].International Marketing Review,1999,16(1):40-64.
[92]刘子先,余瑜,刘旭.对我国企业产品保证管理的几点思考[J].科学与科学技术管理,2004,25(5):115-117.
[93]刘子先,何桢,施亮星.产品责任预防方法与体系研究[J].管理工程学报,2004,18(1):31-34.
[94] Murthy D. N. P., E. Asgharizadeh. Optimal decision making in a maintenance serviceoperation [J]. European Journal of Operational Research,1999,116(2):259-273.
[95] Barros L., M. Riley. A combinatorial approach to level of repair analysis [J]. EuropeanJournal of Operational Research,2001(129):242-251.
[96] Sheu Jiuh-Biing. Special issue on emergency logistics management transportation researchpart E: logistics and transportation review [J]. Transportation Research Part E,2005,41(5):459-460
[97] zdamar Linet, Ediz Ekinci, Beste Kü ükyazici. Emergency Logistics Planning in NaturalDisasters [J]. Annals of Operations Research,2004,129(1):217-245.
[98] Xu Ningxiong, Seth D. Guikema, Rachel A. Davidson, Linda K. Nozick, Zehra a nan,Kabeh Vaziri. Optimizing scheduling of post-earthquake electric power restoration tasks [J].Earthquake Engineering&Structural Dynamics,2007,36(2):265-284.
[99] Barbarosolu G, Y Arda. A two-stage stochastic programming framework for transportationplanning in disaster response [J]. Journal of the Operational Research Society2004(55):43-53.
[100]代颖,马祖军,郑斌.突发公共事件应急系统中的模糊多目标定位-路径问题研究[J].管理评论,2010(1):121-128.
[101] Yi Wei, Linet zdamar. A dynamic logistics coordination model for evacuation and supportin disaster response activities [J]. European Journal of Operational Research,2007,179(3):1177-1193.
[102] Wasserman Gary S. An application of dynamic linear models for predicting warranty claims[J]. Computers&Industrial Engineering,1992,22(1):37-47.
[103] Patrik Alfredsson. Optimization of multi-echelon repairable item inventory systems withsimultaneous location of repair facilities [J]. European Journal of Operational Research,1997,99(3):584-595.
[104] Candas Mehmet Ferhat, Erhan Kutanoglu. Benefits of considering inventory in service partslogistics network design problems with time-based service constraints [J]. IIE Transactions,2007,39(2):159-176.
[105] Sherbrooke Craig C. Metric: A Multi-Echelon Technique for Recoverable Item Control [J].Operations Research,1968,16(1):122-141
[106] Croston J. D. Forecasting and Stock Control for Intermittent Demands [J]. OperationalResearch Quarterly,1972,23(3):289-303.
[107] Aronis K. P., L. Magou, R. Dekker, G. Tagaras. Inventory control of spare parts using aBayesian approach: A case study [J]. European Journal of Operational Research,2004,154(3):730-739.
[108] Hua Z. S., B. Zhang. A hybrid support vector machines and logistic regression approach forforecasting intermittent demand of spare parts [J]. Applied Mathematics and Computation,2006,181(2):1035-1048.
[109] Gerner J. L., W. K. Bryant. The Demand for Repair Service during Warranty [J]. Journal ofBusiness,1980,53(4):397-414.
[110] Kalbfleisch J. D., J. F. Lawless. Methods for the analysis and prediction of warranty claims[J]. Technometrics,1991,33(3):273.
[111] Rai B., N. Singh. Forecasting warranty performance in the presence of the ‘maturing data’phenomenon [J]. International Journal of Systems Science,2005,36(7):381-394.
[112] Ebrahimi N. Bayesian framework for prediction of future number of failures from a singlegroup of units in the field [J]. Reliability Engineering&System Safety,2009,94(3):773-775.
[113] Schrady David A. A deterministic inventory model for reparable items [J]. Naval ResearchLogistics Quarterly,1967,14(3):391-398.
[114] Mabini Marilyn C., Liliane M. Pintelon, Ludo F. Gelders. EOQ type formulations forcontrolling repairable inventories [J]. International Journal of Production Economics,1992,28(1):21-33.
[115] Allen Stephen G., Donato A. D'esopo. An Ordering Policy for Repairable Stock Items [J].Operations Research,1968,16(3):669-674.
[116] Dhakar Tej S., Charles P. Schmidt, David M. Miller. Base stock level determination for highcost low demand critical repairable spares [J]. Computers& Operations Research,1994,21(4):411-420.
[117] A. Muckstast J. Analysis and Algorithms for Service Parts Supply Chains [M]. New York:Springer.2005.
[118] Kim Bowon, Sangsun Park. Optimal pricing, EOL (end of life) warranty, and spare partsmanufacturing strategy amid product transition [J]. European Journal of Operational Research,2008,188(3):723-745.
[119] Erhan Kutanoglu. Insights into inventory sharing in service parts logistics systems withtime-based service levels [J]. Computers& Industrial Engineering,2008,54(3):341-358.
[120] Wong H., G. J. Van Houtum, D. Cattrysse, D. Van Oudheusden. Multi-item spare partssystems with lateral transshipments and waiting time constraints [J]. European Journal ofOperational Research,2006,171(3):1071-1093.
[121] Lonardo P., D. Anghinolfi, M. Paolucci, F. Tonelli. A stochastic linear programmingapproach for service parts optimization [J]. CIRP Annals-Manufacturing Technology,2008,57(1):441-444.
[122] Cohn Amy, Cynthia Barnhart. Composite-variable modeling for service parts logistics [J].Annals of Operations Research,2006,145(1):383-383.
[123] Needham Paul M., Philip T. Evers. The influence of individual cost factors on the use ofemergency transshipments [J]. Transportation Research Part E: Logistics and TransportationReview,1998,34(2):149-160.
[124] Wong Hartanto, Dirk Cattrysse, Dirk Van Oudheusden. Inventory pooling of repairablespare parts with non-zero lateral transshipment time and delayed lateral transshipments [J].European Journal of Operational Research,2005,165(1):207-218.
[125] Chien Y. H., J. A. Chen. Optimal spare ordering policy under a rebate warranty [J].European Journal of Operational Research,2008,186(2):708-719.
[126] Lee Young Hae, Jung Woo Jung, Young Sang Jeon. An effective lateral transshipmentpolicy to improve service level in the supply chain [J]. International Journal of ProductionEconomics,2007,106(1):115-126.
[127] Xia Yusen, Stephen M. Gilbert. Strategic interactions between channel structure anddemand enhancing services [J]. European Journal of Operational Research,2007,181(1):252-265.
[128] Wenbin Wang. A model for maintenance service contract design, negotiation andoptimization [J]. European Journal of Operational Research,2010,201(1):239-246.
[129] Global Automotive Warranty Survey Report [R]. Bearing Point,2008.
[130] Buczkowski Peter S., Mark E. Hartmann, Vidyadhar G. Kulkarni. Outsourcing prioritizedwarranty repairs [J]. International Journal of Quality&Reliability Management,2005,12(7):699-714.
[131] Murthy D.N.P., W.R. Blischke. Warranty management and product manufacture [M].Springer.2006.
[132] Fine Charles H., Boaz Golany, Hussein Naseraldin. Modeling tradeoffs in three-dimensionalconcurrent engineering: a goal programming approach [J]. Journal of Operations Management,2005,23:389–403.
[133] Sec Data. Japaness&European warranties [EB/OL].http://www.warrantyweek.com/archive.
[134]门峰,刘子先.产品保证成本集成管理模式与方法[J].计算机集成制造系统,2009,15(9):1854-1859，1866.
[135] Yang G. B., Z. Zaghati. Reliability and robustness assessment of diagnostic systems fromwarranty data [J]. Annual Reliability and Maintainability Symposium,2004Proceedings,2004:146-150.
[136] Majeske Karl D., Terri Lynch-Caris, Gary Herrin. Evaluating product and process designchanges with warranty data [J]. International Journal of Production Economics,1997,50(2-3):79-89.
[137]郝增亮,刘子先.我国制造业产品保证提升策略[J].企业管理,2010(9):92-94.
[138] O'leary-Kelly Scott W., Robert J. Vokurka. The empirical assessment of construct validity[J]. Journal of Operations Management,1998,16(4):387-405.
[139] Ahire Sanjay L., Paul Dreyfus. The impact of design management and process managementon quality: an empirical investigation [J]. Journal of Operations Management,2000,18(5):549-575.
[140]刘胜,王诚,刘飞,张岩.一种面向现代集成制造的网络化售后服务模式研究[J].中国机械工程,2005,16(11):960-964.
[141]王诚,刘胜,黄巧莉,刘飞.客户驱动的网络化售后服务系统研究[J].工业工程,2006,9(2):67-71.
[142]李伯虎,张霖,王时龙,陶飞,曹军威,姜晓丹,宋晓,柴旭东.云制造——面向服务的网络化制造新模式[J].计算机集成制造系统,2010,16(1):1-7，16.
[143]陶飞,张霖,郭华,罗永亮,任磊.云制造特征及云服务组合关键问题研究[J].计算机集成制造系统,2011,17(3):477-486.
[144] Zhao Guopeng, Zhiqi Sheen. Supply Chain Platform as a Service: a Cloud Perspective onBusiness Collaboration [J]. International Journal of Information Technology&DecisionMaking,2010,16(3):1-7.
[145]尹超,黄必清,刘飞,闻立杰,王朝坤,黎晓东,杨书评,叶丹,柳先辉.中小企业云制造服务平台共性关键技术体系[J].计算机集成制造系统,2011,17(3):495-503.
[146] Murthy D. N. P., W. R. Blischke. Product warranty management—II: An integratedframework for study [J]. European Journal of Operational Research,1992,62(3):261-281.
[147] Kiritsis D., K.P. Neuendorf, P. Xirouchakis. Petri net techniques for process planning costestimation [J]. Advances in Software Engineering,1999,30(6):375-387.
[148]李伟平,林慧苹,莫同,褚伟杰.云制造中的关键技术分析[J].制造业自动化,2011,33(1):7-10.
[149]杜红,李从东.多主体知识转移研究[J].西安电子科技大学学报（社会科学版）,2004,14(4):98-102.
[150]李从东,谢天,刘艺.云应急——智慧型应急管理新模式[J].中国应急管理,2011(5):27-32.
[151]祁明亮,池宏,赵红,孙颖.突发公共事件应急管理研究现状与展望[J].管理评论,2006,18(4):35-45.
[152] Church R., C. Revelle. The maximal covering location problem [J]. Papers of the RegionalScience Association,1974,32:101–118.
[153]刘宝碇,赵瑞清.随机规划与模糊规划[M].清华大学出版社.1998.
[154] Al-Othman Wafa B. E., Haitham M. S. Lababidi, Imad M. Alatiqi, Khawla Al-Shayji.Supply chain optimization of petroleum organization under uncertainty in market demandsand prices [J]. European Journal of Operational Research,2008,189(3):822-840.
[155] Uribe Alberto Marquez, Jeffery K. Cochran, Daniel L. Shunk. Two-stage simulationoptimization for agile manufacturing capacity planning [J]. International Journal ofProduction Research,2003,41(6):1181-1197.
[156] Liu Baoding. Theory and Practice of Uncertain Programming [M]. Heidelberg:Physica-Verlag.2008.
[157] Wu Shaomin. Warranty claim analysis considering human factors [J]. ReliabilityEngineering&System Safety,2011,96(1):131-138.
[158] Gharbi Nawel, Malika Ioualalen. Performance Analysis of Retrial Queueing Systems UsingGeneralized Stochastic Petri Nets [J]. Electronic Notes in Theoretical Computer Science,2002,65(6):86-100.
[159]卢岚,乔利.广义随机Petri网在BPR中的应用研究[J].软科学,2006,20(1):16-19.
[160] Petri Carl Adam. Kommunikation mit Automaten [D]. Bonn1962.
[161]江志斌. Petri网及其在制造系统建模与控制中的应用[M].机械工业出版社.2004.
[162]谢楠,李爱平,徐立云.基于广义随机Petri网的可重组制造单元建模与分析方法[J].计算机集成制造系统,2006,12(6):828-834.
[163] Marsan M. Ajmone, G. Balbo, G. Conte, A class of generalised stochastic petri nets for theperformance evaluation of multiprocessor systems, in Proceedings of the1983ACMSIGMETRICS conference on Measurement and modeling of computer systems.1983, ACM:Minneapolis, Minnesota, United States. p.198-199.
[164] Gonsalves Tad, Kiyoshi Itoh. GA optimization of Petri net-modeled concurrent servicesystems [J]. Applied Soft Computing,2011,11(5):3929-3937.
[165] Zeng-Zhi Ma, Wang Long-Shan, Gao Hong. Process Modeling and Performance Analysisof Flexible Manufacture System using GSPN Approach [J]. Journal of System Simulation,2008,20(19):5258-5261.
[166]陈翔.基于广义随机Petri网的工作流性能分析[J].计算机集成制造系统,2003,9(5):399-402,406.
[167]王文宾,达庆利.基于广义随机Petri网的再制造供应链建模与性能分析[J].系统工程理论与实践,2007,27(12):56-61.
[168] Sahyouni K., R. C. Savaskan, M. S. Daskin. The effect of lifetime buys on warranty repairoperations [J]. Journal of the Operational Research Society,2010,61(5):790-803.
[169] Jiao Jianxin, Mitchell M. Tseng. A methodology of developing product family architecturefor mass customization [J]. Journal of Intelligent Manufacturing,1999,10(1):3-20.
[170] Fisher J. C., R. H. Pry. A simple substitution model of technological change [J].Technological Forecasting and Social Change,1971,3(0):75-88.
[171] Yelland Phillip M. A model of the product lifecycle for sales forecasting [R]. MountainView, CA, USA Sun Microsystems,2004.
[172] Rausand Marvin, Arnljot H yland. System Reliability Theory: Models, Statistical Methods,and Applications,2nd Edition [M].2003.
[173] Liu Yiliu, Zhenyou Zhang, Zixian Liu. Customized configuration for hierarchicalproducts-component clustering and optimization with PSO [J]. The International Journal ofAdvanced Manufacturing Technology,2011,10(5):1-11.
[174] Amini M. Mehdi, Donna Retzlaff-Roberts, Carol C. Bienstock. Designing a reverse logisticsoperation for short cycle time repair services [J]. International Journal of ProductionEconomics,2005,96(3):367-380.
[175] Jhang J. P. A study of the optimal use period and number of minimal repairs of a repairableproduct after the warranty expires [J]. International Journal of Systems Science,2005,36(11):697-704.
[176]张波,张景肖.应用随机过程[M].北京:清华大学出版社.2004.
[177] Chen C. H. Economic Production Run Length and Warranty Period for Product withWeibull Lifetime [J]. Asia-Pacific Journal of Operational Research,2008,25(6):753-764.
[178] Smith W. L., M. R. Leadbetter. On the Renewal Function for the Weibull Distribution [J].Technometrics,1963,5(3):393-396.
[179] Rausand M., A. H yland. System reliability theory: models, statistical methods, andapplications [M]. Wiley-Interscience.2004.
[180] Deb K., A. Pratap, S. Agarwal, T. Meyarivan. A fast and elitist multiobjective geneticalgorithm: NSGA-II [J]. Evolutionary Computation, IEEE Transactions on,2002,6(2):182-197.
[181] Corne David, Joshua Knowles, Martin Oates. The Pareto Envelope-Based SelectionAlgorithm for Multiobjective Optimization [M]. ed. M. Schoenauer, et al. Vol.1917: SpringerBerlin/Heidelberg.2000.
[182] Knowles J., D. Corne. The Pareto archived evolution strategy: a new baseline algorithm forPareto multiobjective optimisation [C].Evolutionary Computation,1999. CEC99.Proceedings of the1999Congress on.1999.105Vol.1.
[183] Zitzler Eckart, Kalyanmoy Deb, Lothar Thiele. Comparison of Multiobjective EvolutionaryAlgorithms: Empirical Results [J]. Evolutionary Computation2000,8(2):173-195.
[184] Bahl Rajiv. Outsourcing, Reliability, and IT: When Will the Three Meet?[J]. PublicUtilities Fortnightly,2004,142(9):59-62.
[2] Van Bree B., G. P. J. Verbong, G. J. Kramer. A multi-level perspective on the introduction ofhydrogen and battery-electric vehicles [J]. Technological Forecasting and Social Change,2010,77(4):529-540.
[3] Wilhelm B. Platform and modular concepts at Volkswagen-their effects on the assemblyprocess, Transforming Automobile Assembly-Experience in Automation and WorkOrganization [M]. ed. U.J.a.T.F.e. K. Shimokawa. Berlin: Springer.1997.
[4] K Genba, Ogawa H, Kodama F. Quantitative analysis of modularization in the automobile andPC industries [J]. Technology Analysis&Strategic Management,2005,17(2):231-245
[5] Udell Jon G., Evan E. Anderson. The Product Warranty as an Element of Competitive Strategy[J]. The Journal of Marketing,1968,32(4):1-8.
[6] Murthy D. N. P., O. Solem, T. Roren. Product warranty logistics: Issues and challenges [J].European Journal of Operational Research,2004,156(1):110-126.
[7] Murthy D. N. P. Product warranty and reliability [J]. Annals of Operations Research,2006,143(1):133-146.
[8]门峰.集成化保证成本管理模式与方法研究[D].[博士学位论文]天津天津大学,2009.
[9] Chukova S., M. R. Johnston. Two-dimensional warranty repair strategy based on minimal andcomplete repairs [J]. Mathematical and Computer Modelling,2006,44(11-12):1133-1143.
[10] Messih A., S. T. Enns. Planning and control for a warranty service facility [J]. Proceedings ofthe2005Winter Simulation Conference, Vols1-4,2005:2102-2106.
[11] Juergen Noll. Comparing quality signals as tools of consumer protection: are warrantiesalways better than advertisements to promote higher product quality?[J]. InternationalReview of Law and Economics,2004,24(2):227-239.
[12] Pecht M. G. Establishing a relationship between warranty and reliability [J]. IeeeTransactions on Electronics Packaging Manufacturing,2006,29(3):184-190.
[13] Murthy D. N. P., I. Djamaludin. New product warranty: A literature review [J]. InternationalJournal of Production Economics,2002,79(3):231-260.
[14] Djamaludin I., D. N. P. Murthy, R. J. Wilson. Quality control through lot sizing for items soldwith warranty [J]. International Journal of Production Economics,1994,33(1-3):97-107.
[15] Hussain A. Z. M. O., D. N. P. Murthy. Warranty and optimal reliability improvement throughproduct development [J]. Mathematical and Computer Modelling,2003,38(11-13):1211-1217.
[16] Price Lydia J., Niraj Dawar. The joint effects of brands and warranties in signaling newproduct quality [J]. Journal of Economic Psychology,2002,23(2):165-190.
[17] Gregory A Decroix. Optimal warranties, reliabilities and prices for durable goods in anoligopoly [J]. European Journal of Operational Research,1999,112(3):554-569.
[18] Murthy D. N. P., W. R. Blischke. Strategic warranty management: A life-cycle approach [J].Ieee Transactions on Engineering Management,2000,47(1):40-54.
[19] Dai Yue, Sean X. Zhou, Yifan Xu. Competitive and Collaborative Quality and WarrantyManagement in Supply Chains [J]. Production and Operations Management,2011:no-no.
[20] Kurata Hisashi, Seong-Hyun Nam. After-sales service competition in a supply chain:Optimization of customer satisfaction level or profit or both?[J]. International Journal ofProduction Economics,2010,127(1):136-146.
[21] Blischke W.R., D.N.P. Murthy. Warranty cost analysis [M]. New York: Marcel Dekker.1994.
[22] Lawless J. F. Statistical analysis of product warranty data [J]. International Statistical Review,1998,66(1):41-60.
[23] Crowder M.J., A. Kimber. Statistical analysis of reliability data [M]. Chapman&Hall.1994.
[24] Yun W., I. Moon. Warranty cost analysis under continuous sales [J]. Journal of theOperational Research Society,1998,49(2):176-178.
[25]刘子先,姬升启,郑永强.基于特征映射的产品制造成本与保证成本的优化方法[J].计算机集成制造系统,2007,13(4):822-827.
[26]门峰,刘子先.基于CBR和FMEA知识模型的产品保证成本预测方法研究[J].组合机床与自动化加工技术,2009,2:8-11.
[27] Liu Yiliu, Zixian Liu. Multi-objective product configuration involving new componentsunder uncertainty [J]. Journal of Engineering Design,2008,21(4):473-494.
[28] Liu Yiliu, Zixian Liu. An integration method for reliability analyses and productconfiguration [J]. The International Journal of Advanced Manufacturing Technology,2010,50(5):831-841.
[29] Dorfman Robert, Peter O. Steiner. Optimal Advertising and Optimal Quality [J]. TheAmerican Economic Review,1954,44(5):826-836.
[30] Yiliu Liu, Zhang Zhenyou, Liu Zixian. Customized configuration for hierarchical products:component clustering and optimization with PSO [J]. The International Journal of AdvancedManufacturing Technology2011,57(9):1223-1233.
[31]刘子先,门峰.动态竞争环境下的产品保证管理最优控制策略研究[J].管理科学,2009,22(3):2-8.
[32] Blischke W.R., D.N.P. Murthy. Product warranty handbook [M]. Marcel Dekker.1995.
[33] Thomas Marlin U., Sridevi S. Rao. Warranty economic decision models: A summary andsome suggested directions for future research [J]. Operations Research,1999,47(6):807.
[34] Blischke W. R., D. N. P. Murthy. Product Warranty Management—Ⅰ: A Taxonomy forWarranty Policies [J]. European Journal of Operational Research,1992,62(2):127-148.
[35] P Murthy D. N., Iskandar B. P, Wilson R. J. Two Dimensional Failure Free Warranty Policies:Two-dimensional Point Process Models [J]. Operations Research,1995,43(2):356-366.
[36] Jack N., D. N. P. Murthy. A servicing strategy for items sold under warranty [J]. Journal ofthe Operational Research Society,2001,52(11):1284-1288.
[37] Barlow Richard, Larry Hunter. Optimum Preventive Maintenance Policies [J]. OperationsResearch,1960,8(1):90-100
[38] Brown M, F Proschan. Imperfect repair [J]. Journal of Applied Probability1983,20(4):851-859.
[39] Park Kyung S. Optimal Number of Minimal Repairs before Replacement [J]. Reliability,IEEE Transactions on,1979, R-28(2):137-140.
[40] Phelps R. I. Replacement Policies under Minimal Repair [J]. The Journal of the OperationalResearch Society,1981,32(7):549-554
[41] Yeh Lam. A note on the optimal replacement problem [J]. Advances in Applied Probability,1988,20(2):479-482.
[42] Zhang Yuan Lin. A bivariate optimal replacement policy for a repairable system [J]. Journalof Applied Probability,1994,31(4).
[43] Lin Ye. Geometric processes and replacement problem [J]. Acta Mathematicae ApplicataeSinica (English Series),1988,4(4):366-377.
[44] Yu S. L., S. H. Sheu. Warranty strategy accounts for products with bathtub failure rate [J].Advanced Reliability Modeling,2004:585-592.
[45] Nguyen D. G., D. N. P. Murthy. An Optimal Policy for Servicing Warranty [J]. Journal of theOperational Research Society,1986,37(11):1081-1088.
[46] Frees E. W., S. H. Nam. Approximating Expected Warranty Costs [J]. Management Science,1988,34(12):1441-1449.
[47] Nguyen D. G., D. N. P. Murthy. Optimal Replace Repair Strategy for Servicing ProductsSold with Warranty [J]. European Journal of Operational Research,1989,39(2):206-212.
[48] Murthy D.N.P., D.G. Nguyen. An optimal repair cost limit policy for servicing warranty [J].Mathematical and Computer Modelling,1988,11:595-599.
[49] Chen Mingchih, Richard M. Feldman. Optimal replacement policies with minimal repair andage-dependent costs [J]. European Journal of Operational Research,1997,98(1):75-84.
[50] Jack Nat, Frank Van Der Duyn Schouten. Optimal repair–replace strategies for a warrantedproduct [J]. International Journal of Production Economics,2000,67(1):95-100.
[51] Neuts Marcel F., Rafael Pérez-Ocón, Inmaculada Torres-Castro. Repairable Models withOperating and Repair Times Governed by Phase Type Distributions [J]. Advances in AppliedProbability,2000,32(2):468-479.
[52] Chang Chin-Chih, Shey-Huei Sheu, Yen-Luan Chen, Zhe George Zhang. A multi-criteriaoptimal replacement policy for a system subject to shocks [J]. Computers&IndustrialEngineering,2011,61(4):1035-1043.
[53] Zuo M. J., B. Liu, D. N. P. Murthy. Replacement-repair policy for multi-state deterioratingproducts under warranty [J]. European Journal of Operational Research,2000,123(3):519-530.
[54] Vahdani Hashem, Stefanka Chukova, Hashem Mahlooji. On optimal replacement-repairpolicy for multi-state deteriorating products under renewing free replacement warranty [J].Computers&Mathematics with Applications,2011,61(4):840-850.
[55] Rao B. M. Algorithms for the free replacement warranty with phase-type lifetimedistributions [J]. IIE Transactions1995,27(3):348-357.
[56] Kao E. P. C., M. S. Smith. Computational approximations of renewal process relating to awarranty problem: The case of phase-type lifetimes [J]. European Journal of OperationalResearch,1996,90(1):156-170.
[57] Murthy D. N. P., W. R. Blischke. Product warranty management—III: A review ofmathematical models [J]. European Journal of Operational Research,1992,63(1):1-34.
[58] Zhang Y. L., S. M. Wu. The reliability analysis of a two-unit series repairable system withoutbeing repaired "as good as new"[C].The Fourth Symposium on Reliability Mathematics.1992. Guilin, China:464-469.
[59] Lam Yeh, Yuan Lin Zhang. Analysis of a two-component series system with a geometricprocess model [J]. Naval Research Logistics (NRL),1996,43(4):491-502.
[60] Zhang Yuan Lin, Guan Jun Wang. A bivariate optimal repair-replacement model usinggeometric processes for a cold standby repairable system [J]. Engineering Optimization,2006,38(5):609-619.
[61] Wang Guan Jun, Yuan Lin Zhang. An optimal replacement policy for a two-component seriessystem assuming geometric process repair [J]. Computers&Mathematics with Applications,2007,54(2):192-202.
[62] Cheng Z. H., Y. S. Bai, L. Y. Cai, L. C. Wang, P. J. Li, L. Chen. Research on WarrantyInterval of Multi-Component System with Failure Interaction [J]. Eksploatacja INiezawodnosc-Maintenance and Reliability,2011(4):49-55.
[63] Eliashberg J., N. D. Singpurwalla, S. P. Wilson. Calculating the reserve for a time and usageindexed warranty [J]. Management Science,1997,43(7):966-975.
[64] Baik J., D. N. P. Murthy, N. Jack. Two-dimensional failure modeling with minimal repair [J].Naval Research Logistics (NRL),2004,51(3):345-362.
[65] Baik J., D. N. P. Murthy, N. Jack. Erratum: Two-Dimensional Failure Modeling withMinimal Repair which appeared in this journal of April2004[J]. Naval Research Logistics2006,53(1):345–362.
[66] Moskowitz Herbert, Young Hak Chun. A poisson regression model for two-attribute warrantypolicies [J]. Naval Research Logistics (NRL),1994,41(3):355-376.
[67] Gertsbakh Ilya B., Khaim B. Kordonsky. Parallel time scales and two-dimensionalmanufacturer and individual customer warranties [J]. IIE Transactions,1998,30(12):1181-1189.
[68] Iskandar B. P., D. N. P. Murthy. Repair-replace strategies for two-dimensional warrantypolicies [J]. Mathematical and Computer Modelling,2003,38(11-13):1233-1241.
[69] Iskandar B. P., D. N. P. Murthy, N. Jack. A new repair–replace strategy for items sold with atwo-dimensional warranty [J]. Computers& Operations Research,2005,32(3):669-682.
[70] Yeh R. H., Chen Gaung-Cheng, Chen Ming-Yuh. Optimal age-replacement policy fornonrepairable products under renewing free-replacement warranty [J]. Reliability, IEEETransactions on,2005,54(1):92-97.
[71] Thomas, Marlin U. Optimum Warranty Policies for Nonreparable Items [J]. Reliability, IEEETransactions on,1983,32(3):282-288.
[72] Ritchken Peter H. Warranty Policies For Non-Repairable Items Under Risk Aversion [J].Reliability, IEEE Transactions on,1985, R-34(2):147-150.
[73] Chien Y. H. The Effect of a Pro-Rata Rebate Warranty on the Age Replacement Policy WithSalvage Value Consideration [J]. Ieee Transactions on Reliability,2010,59(2):383-392.
[74] Chien Yu-Hung. A new warranty strategy: Combining a renewing free-replacement warrantywith a rebate policy [J]. Quality and Reliability Engineering International,2008,24(7):807-815.
[75] Lie Chang Hoon, Young Ho Chun. Optimum Single-Sample Inspection Plans for ProductsSold Under Free and Rebate Warranty [J]. Reliability, IEEE Transactions on,1987,36(5):634-637.
[76] Wu S. M., M. Xie. Warranty cost analysis for nonrepairable services products [J].International Journal of Systems Science,2008,39(3):279-288.
[77] Moghaddam Kamran S., John S. Usher. Sensitivity analysis and comparison of algorithms inpreventive maintenance and replacement scheduling optimization models [J]. Computers& Industrial Engineering,2011,61(1):64-75.
[78] Hongzhou Wang. A survey of maintenance policies of deteriorating systems [J]. EuropeanJournal of Operational Research,2002,139(3):469-489.
[79] Kim C. S., I. Djamaludin, D. N. P. Murthy. Warranty and discrete preventive maintenance [J].Reliability Engineering& System Safety,2004,84(3):301-309.
[80] Pongpech J., D. N. P. Murthy. Optimal periodic preventive maintenance policy for leasedequipment [J]. Reliability Engineering& System Safety,2006,91(7):772-777.
[81] Cheng C. Y., T. H. Sun, J. T. Chen, M. L. Liu. The Degradation-Rate-Reduction PreventiveMaintenance Policies with Warranty in a Finite Time Span [J].2009Ieee InternationalConference on Industrial Engineering and Engineering Management, Vols1-4,2009:213-217.
[82] Yeh Ruey Huei, Hui-Chiung Lo. Optimal preventive-maintenance warranty policy forrepairable products [J]. European Journal of Operational Research,2001,134(1):59-69.
[83] Seo J. H., D. S. Bai. An optimal maintenance policy for a system under periodic overhaul [J].Mathematical and Computer Modelling,2004,39(4-5):373-380.
[84] Y.X Zhao. On preventive maintenance policy of a critical reliability level for system subjectto degradation [J]. Reliability Engineering& System Safety,2003,79(3):301-308.
[85] Yeh Ruey Huei, Wen Liang Chang. Optimal threshold value of failure-rate for leasedproducts with preventive maintenance actions [J]. Mathematical and Computer Modelling,2007,46(5-6):730-737.
[86] Castanier B., A. Grall, C. Bérenguer. A condition-based maintenance policy withnon-periodic inspections for a two-unit series system [J]. Reliability Engineering&System Safety,2005,87(1):109-120.
[87] Garg Amik, S.G. Deshmukh. Maintenance management: literature review and directions [J].Journal of Quality in Maintenance Engineering,2006,12(3):205-238.
[88] Macarmen Carnero. An evaluation system of the setting up of predictive maintenanceprogrammes [J]. Reliability Engineering& System Safety,2006,91(8):945-963.
[89] Luce S. Choice criteria in conditional preventive maintenance [J]. Mechanical Systems andSignal Processing1999,13(1):163-168.
[90] Swanson Laura. Linking maintenance strategies to performance [J]. International Journal ofProduction Economics,2001,70(3):237-244.
[91] Tan S. J., W. Y. Leong. Warranty strategy: a solution to hybrid product woes?[J].International Marketing Review,1999,16(1):40-64.
[92]刘子先,余瑜,刘旭.对我国企业产品保证管理的几点思考[J].科学与科学技术管理,2004,25(5):115-117.
[93]刘子先,何桢,施亮星.产品责任预防方法与体系研究[J].管理工程学报,2004,18(1):31-34.
[94] Murthy D. N. P., E. Asgharizadeh. Optimal decision making in a maintenance serviceoperation [J]. European Journal of Operational Research,1999,116(2):259-273.
[95] Barros L., M. Riley. A combinatorial approach to level of repair analysis [J]. EuropeanJournal of Operational Research,2001(129):242-251.
[96] Sheu Jiuh-Biing. Special issue on emergency logistics management transportation researchpart E: logistics and transportation review [J]. Transportation Research Part E,2005,41(5):459-460
[97] zdamar Linet, Ediz Ekinci, Beste Kü ükyazici. Emergency Logistics Planning in NaturalDisasters [J]. Annals of Operations Research,2004,129(1):217-245.
[98] Xu Ningxiong, Seth D. Guikema, Rachel A. Davidson, Linda K. Nozick, Zehra a nan,Kabeh Vaziri. Optimizing scheduling of post-earthquake electric power restoration tasks [J].Earthquake Engineering&Structural Dynamics,2007,36(2):265-284.
[99] Barbarosolu G, Y Arda. A two-stage stochastic programming framework for transportationplanning in disaster response [J]. Journal of the Operational Research Society2004(55):43-53.
[100]代颖,马祖军,郑斌.突发公共事件应急系统中的模糊多目标定位-路径问题研究[J].管理评论,2010(1):121-128.
[101] Yi Wei, Linet zdamar. A dynamic logistics coordination model for evacuation and supportin disaster response activities [J]. European Journal of Operational Research,2007,179(3):1177-1193.
[102] Wasserman Gary S. An application of dynamic linear models for predicting warranty claims[J]. Computers&Industrial Engineering,1992,22(1):37-47.
[103] Patrik Alfredsson. Optimization of multi-echelon repairable item inventory systems withsimultaneous location of repair facilities [J]. European Journal of Operational Research,1997,99(3):584-595.
[104] Candas Mehmet Ferhat, Erhan Kutanoglu. Benefits of considering inventory in service partslogistics network design problems with time-based service constraints [J]. IIE Transactions,2007,39(2):159-176.
[105] Sherbrooke Craig C. Metric: A Multi-Echelon Technique for Recoverable Item Control [J].Operations Research,1968,16(1):122-141
[106] Croston J. D. Forecasting and Stock Control for Intermittent Demands [J]. OperationalResearch Quarterly,1972,23(3):289-303.
[107] Aronis K. P., L. Magou, R. Dekker, G. Tagaras. Inventory control of spare parts using aBayesian approach: A case study [J]. European Journal of Operational Research,2004,154(3):730-739.
[108] Hua Z. S., B. Zhang. A hybrid support vector machines and logistic regression approach forforecasting intermittent demand of spare parts [J]. Applied Mathematics and Computation,2006,181(2):1035-1048.
[109] Gerner J. L., W. K. Bryant. The Demand for Repair Service during Warranty [J]. Journal ofBusiness,1980,53(4):397-414.
[110] Kalbfleisch J. D., J. F. Lawless. Methods for the analysis and prediction of warranty claims[J]. Technometrics,1991,33(3):273.
[111] Rai B., N. Singh. Forecasting warranty performance in the presence of the ‘maturing data’phenomenon [J]. International Journal of Systems Science,2005,36(7):381-394.
[112] Ebrahimi N. Bayesian framework for prediction of future number of failures from a singlegroup of units in the field [J]. Reliability Engineering&System Safety,2009,94(3):773-775.
[113] Schrady David A. A deterministic inventory model for reparable items [J]. Naval ResearchLogistics Quarterly,1967,14(3):391-398.
[114] Mabini Marilyn C., Liliane M. Pintelon, Ludo F. Gelders. EOQ type formulations forcontrolling repairable inventories [J]. International Journal of Production Economics,1992,28(1):21-33.
[115] Allen Stephen G., Donato A. D'esopo. An Ordering Policy for Repairable Stock Items [J].Operations Research,1968,16(3):669-674.
[116] Dhakar Tej S., Charles P. Schmidt, David M. Miller. Base stock level determination for highcost low demand critical repairable spares [J]. Computers& Operations Research,1994,21(4):411-420.
[117] A. Muckstast J. Analysis and Algorithms for Service Parts Supply Chains [M]. New York:Springer.2005.
[118] Kim Bowon, Sangsun Park. Optimal pricing, EOL (end of life) warranty, and spare partsmanufacturing strategy amid product transition [J]. European Journal of Operational Research,2008,188(3):723-745.
[119] Erhan Kutanoglu. Insights into inventory sharing in service parts logistics systems withtime-based service levels [J]. Computers& Industrial Engineering,2008,54(3):341-358.
[120] Wong H., G. J. Van Houtum, D. Cattrysse, D. Van Oudheusden. Multi-item spare partssystems with lateral transshipments and waiting time constraints [J]. European Journal ofOperational Research,2006,171(3):1071-1093.
[121] Lonardo P., D. Anghinolfi, M. Paolucci, F. Tonelli. A stochastic linear programmingapproach for service parts optimization [J]. CIRP Annals-Manufacturing Technology,2008,57(1):441-444.
[122] Cohn Amy, Cynthia Barnhart. Composite-variable modeling for service parts logistics [J].Annals of Operations Research,2006,145(1):383-383.
[123] Needham Paul M., Philip T. Evers. The influence of individual cost factors on the use ofemergency transshipments [J]. Transportation Research Part E: Logistics and TransportationReview,1998,34(2):149-160.
[124] Wong Hartanto, Dirk Cattrysse, Dirk Van Oudheusden. Inventory pooling of repairablespare parts with non-zero lateral transshipment time and delayed lateral transshipments [J].European Journal of Operational Research,2005,165(1):207-218.
[125] Chien Y. H., J. A. Chen. Optimal spare ordering policy under a rebate warranty [J].European Journal of Operational Research,2008,186(2):708-719.
[126] Lee Young Hae, Jung Woo Jung, Young Sang Jeon. An effective lateral transshipmentpolicy to improve service level in the supply chain [J]. International Journal of ProductionEconomics,2007,106(1):115-126.
[127] Xia Yusen, Stephen M. Gilbert. Strategic interactions between channel structure anddemand enhancing services [J]. European Journal of Operational Research,2007,181(1):252-265.
[128] Wenbin Wang. A model for maintenance service contract design, negotiation andoptimization [J]. European Journal of Operational Research,2010,201(1):239-246.
[129] Global Automotive Warranty Survey Report [R]. Bearing Point,2008.
[130] Buczkowski Peter S., Mark E. Hartmann, Vidyadhar G. Kulkarni. Outsourcing prioritizedwarranty repairs [J]. International Journal of Quality&Reliability Management,2005,12(7):699-714.
[131] Murthy D.N.P., W.R. Blischke. Warranty management and product manufacture [M].Springer.2006.
[132] Fine Charles H., Boaz Golany, Hussein Naseraldin. Modeling tradeoffs in three-dimensionalconcurrent engineering: a goal programming approach [J]. Journal of Operations Management,2005,23:389–403.
[133] Sec Data. Japaness&European warranties [EB/OL].http://www.warrantyweek.com/archive.
[134]门峰,刘子先.产品保证成本集成管理模式与方法[J].计算机集成制造系统,2009,15(9):1854-1859，1866.
[135] Yang G. B., Z. Zaghati. Reliability and robustness assessment of diagnostic systems fromwarranty data [J]. Annual Reliability and Maintainability Symposium,2004Proceedings,2004:146-150.
[136] Majeske Karl D., Terri Lynch-Caris, Gary Herrin. Evaluating product and process designchanges with warranty data [J]. International Journal of Production Economics,1997,50(2-3):79-89.
[137]郝增亮,刘子先.我国制造业产品保证提升策略[J].企业管理,2010(9):92-94.
[138] O'leary-Kelly Scott W., Robert J. Vokurka. The empirical assessment of construct validity[J]. Journal of Operations Management,1998,16(4):387-405.
[139] Ahire Sanjay L., Paul Dreyfus. The impact of design management and process managementon quality: an empirical investigation [J]. Journal of Operations Management,2000,18(5):549-575.
[140]刘胜,王诚,刘飞,张岩.一种面向现代集成制造的网络化售后服务模式研究[J].中国机械工程,2005,16(11):960-964.
[141]王诚,刘胜,黄巧莉,刘飞.客户驱动的网络化售后服务系统研究[J].工业工程,2006,9(2):67-71.
[142]李伯虎,张霖,王时龙,陶飞,曹军威,姜晓丹,宋晓,柴旭东.云制造——面向服务的网络化制造新模式[J].计算机集成制造系统,2010,16(1):1-7，16.
[143]陶飞,张霖,郭华,罗永亮,任磊.云制造特征及云服务组合关键问题研究[J].计算机集成制造系统,2011,17(3):477-486.
[144] Zhao Guopeng, Zhiqi Sheen. Supply Chain Platform as a Service: a Cloud Perspective onBusiness Collaboration [J]. International Journal of Information Technology&DecisionMaking,2010,16(3):1-7.
[145]尹超,黄必清,刘飞,闻立杰,王朝坤,黎晓东,杨书评,叶丹,柳先辉.中小企业云制造服务平台共性关键技术体系[J].计算机集成制造系统,2011,17(3):495-503.
[146] Murthy D. N. P., W. R. Blischke. Product warranty management—II: An integratedframework for study [J]. European Journal of Operational Research,1992,62(3):261-281.
[147] Kiritsis D., K.P. Neuendorf, P. Xirouchakis. Petri net techniques for process planning costestimation [J]. Advances in Software Engineering,1999,30(6):375-387.
[148]李伟平,林慧苹,莫同,褚伟杰.云制造中的关键技术分析[J].制造业自动化,2011,33(1):7-10.
[149]杜红,李从东.多主体知识转移研究[J].西安电子科技大学学报（社会科学版）,2004,14(4):98-102.
[150]李从东,谢天,刘艺.云应急——智慧型应急管理新模式[J].中国应急管理,2011(5):27-32.
[151]祁明亮,池宏,赵红,孙颖.突发公共事件应急管理研究现状与展望[J].管理评论,2006,18(4):35-45.
[152] Church R., C. Revelle. The maximal covering location problem [J]. Papers of the RegionalScience Association,1974,32:101–118.
[153]刘宝碇,赵瑞清.随机规划与模糊规划[M].清华大学出版社.1998.
[154] Al-Othman Wafa B. E., Haitham M. S. Lababidi, Imad M. Alatiqi, Khawla Al-Shayji.Supply chain optimization of petroleum organization under uncertainty in market demandsand prices [J]. European Journal of Operational Research,2008,189(3):822-840.
[155] Uribe Alberto Marquez, Jeffery K. Cochran, Daniel L. Shunk. Two-stage simulationoptimization for agile manufacturing capacity planning [J]. International Journal ofProduction Research,2003,41(6):1181-1197.
[156] Liu Baoding. Theory and Practice of Uncertain Programming [M]. Heidelberg:Physica-Verlag.2008.
[157] Wu Shaomin. Warranty claim analysis considering human factors [J]. ReliabilityEngineering&System Safety,2011,96(1):131-138.
[158] Gharbi Nawel, Malika Ioualalen. Performance Analysis of Retrial Queueing Systems UsingGeneralized Stochastic Petri Nets [J]. Electronic Notes in Theoretical Computer Science,2002,65(6):86-100.
[159]卢岚,乔利.广义随机Petri网在BPR中的应用研究[J].软科学,2006,20(1):16-19.
[160] Petri Carl Adam. Kommunikation mit Automaten [D]. Bonn1962.
[161]江志斌. Petri网及其在制造系统建模与控制中的应用[M].机械工业出版社.2004.
[162]谢楠,李爱平,徐立云.基于广义随机Petri网的可重组制造单元建模与分析方法[J].计算机集成制造系统,2006,12(6):828-834.
[163] Marsan M. Ajmone, G. Balbo, G. Conte, A class of generalised stochastic petri nets for theperformance evaluation of multiprocessor systems, in Proceedings of the1983ACMSIGMETRICS conference on Measurement and modeling of computer systems.1983, ACM:Minneapolis, Minnesota, United States. p.198-199.
[164] Gonsalves Tad, Kiyoshi Itoh. GA optimization of Petri net-modeled concurrent servicesystems [J]. Applied Soft Computing,2011,11(5):3929-3937.
[165] Zeng-Zhi Ma, Wang Long-Shan, Gao Hong. Process Modeling and Performance Analysisof Flexible Manufacture System using GSPN Approach [J]. Journal of System Simulation,2008,20(19):5258-5261.
[166]陈翔.基于广义随机Petri网的工作流性能分析[J].计算机集成制造系统,2003,9(5):399-402,406.
[167]王文宾,达庆利.基于广义随机Petri网的再制造供应链建模与性能分析[J].系统工程理论与实践,2007,27(12):56-61.
[168] Sahyouni K., R. C. Savaskan, M. S. Daskin. The effect of lifetime buys on warranty repairoperations [J]. Journal of the Operational Research Society,2010,61(5):790-803.
[169] Jiao Jianxin, Mitchell M. Tseng. A methodology of developing product family architecturefor mass customization [J]. Journal of Intelligent Manufacturing,1999,10(1):3-20.
[170] Fisher J. C., R. H. Pry. A simple substitution model of technological change [J].Technological Forecasting and Social Change,1971,3(0):75-88.
[171] Yelland Phillip M. A model of the product lifecycle for sales forecasting [R]. MountainView, CA, USA Sun Microsystems,2004.
[172] Rausand Marvin, Arnljot H yland. System Reliability Theory: Models, Statistical Methods,and Applications,2nd Edition [M].2003.
[173] Liu Yiliu, Zhenyou Zhang, Zixian Liu. Customized configuration for hierarchicalproducts-component clustering and optimization with PSO [J]. The International Journal ofAdvanced Manufacturing Technology,2011,10(5):1-11.
[174] Amini M. Mehdi, Donna Retzlaff-Roberts, Carol C. Bienstock. Designing a reverse logisticsoperation for short cycle time repair services [J]. International Journal of ProductionEconomics,2005,96(3):367-380.
[175] Jhang J. P. A study of the optimal use period and number of minimal repairs of a repairableproduct after the warranty expires [J]. International Journal of Systems Science,2005,36(11):697-704.
[176]张波,张景肖.应用随机过程[M].北京:清华大学出版社.2004.
[177] Chen C. H. Economic Production Run Length and Warranty Period for Product withWeibull Lifetime [J]. Asia-Pacific Journal of Operational Research,2008,25(6):753-764.
[178] Smith W. L., M. R. Leadbetter. On the Renewal Function for the Weibull Distribution [J].Technometrics,1963,5(3):393-396.
[179] Rausand M., A. H yland. System reliability theory: models, statistical methods, andapplications [M]. Wiley-Interscience.2004.
[180] Deb K., A. Pratap, S. Agarwal, T. Meyarivan. A fast and elitist multiobjective geneticalgorithm: NSGA-II [J]. Evolutionary Computation, IEEE Transactions on,2002,6(2):182-197.
[181] Corne David, Joshua Knowles, Martin Oates. The Pareto Envelope-Based SelectionAlgorithm for Multiobjective Optimization [M]. ed. M. Schoenauer, et al. Vol.1917: SpringerBerlin/Heidelberg.2000.
[182] Knowles J., D. Corne. The Pareto archived evolution strategy: a new baseline algorithm forPareto multiobjective optimisation [C].Evolutionary Computation,1999. CEC99.Proceedings of the1999Congress on.1999.105Vol.1.
[183] Zitzler Eckart, Kalyanmoy Deb, Lothar Thiele. Comparison of Multiobjective EvolutionaryAlgorithms: Empirical Results [J]. Evolutionary Computation2000,8(2):173-195.
[184] Bahl Rajiv. Outsourcing, Reliability, and IT: When Will the Three Meet?[J]. PublicUtilities Fortnightly,2004,142(9):59-62.
© 2004-2018 中国地质图书馆版权所有 京ICP备05064691号 京公网安备11010802017129号 地址：北京市海淀区学院路29号 邮编：100083 电话：办公室：(+86 10)66554848；文献借阅、咨询服务、科技查新：66554700 |