服务供应链中资源整合及其演化关系的案例研究
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摘要
构建创新平台是有效整合创新资源、推进产业共性技术研发和促进产业结构升级的重要方式,服务供应链及其整合是服务研究领域的热点。广州市卓志供应链服务(集团)有限公司推出包括方案设计、退税服务、进出口通关服务、生产跟踪及货控服务、清关服务、物流服务、供应链信息服务、供应链金融服务等外贸供应链服务体系,涵盖了税务、通关、物流、信息、金融等跨境电商所需的每一个服务环节,研究发现:具有健全平台体系的服务企业,更容易因为整合服务供应链上的各类资源与服务而取得整合式服务创新的成功;具有广泛网络链接的服务企业,更容易因为整合服务供应链上的各类资源与服务而取得整合式服务创新的成功;处于拥有组织资源、网络资源和系统资源的服务创新生态系统中的服务企业,更容易因为整合服务链上的各类资源与服务而取得整合式服务创新的成功。
Establishing the innovation platform is the important pattern for us to effectively integrate new resources to promote the R&D of industrial common technology and industrial structural upgrading;service supply chain and its integration is the hot point in the research field of service. Top Ideal(Group)SCM(hereinafter referred to as"Top Idea")delivers greater reference value in terms of the integration of foreign trade supply chain and their achievements. It is found that:first,it is easier for service enterprises with perfect platform system to make achievements in integrative service innovation based on integrating different resources and services in service supply chain;it is easier for service enterprises with broader network connection to make achievements in integrative service innovation based on integrating different resources and services in service supply chain;and it is easier for service enterprises in service innovative ecosystem with organizational resources,network resources,and system resources to make achievements in integrative service innovation based on integrating different resources and services in service supply chain.
Establishing the innovation platform is the important pattern for us to effectively integrate new resources to promote the R&D of industrial common technology and industrial structural upgrading;service supply chain and its integration is the hot point in the research field of service. Top Ideal(Group)SCM(hereinafter referred to as"Top Idea")delivers greater reference value in terms of the integration of foreign trade supply chain and their achievements. It is found that:first,it is easier for service enterprises with perfect platform system to make achievements in integrative service innovation based on integrating different resources and services in service supply chain;it is easier for service enterprises with broader network connection to make achievements in integrative service innovation based on integrating different resources and services in service supply chain;and it is easier for service enterprises in service innovative ecosystem with organizational resources,network resources,and system resources to make achievements in integrative service innovation based on integrating different resources and services in service supply chain.
引文
[1]李坚飞,孙梦霞,任理.新零售服务供应链线下服务质量稳态的动力机制[J].系统工程,2018(6):79-89.
[2]DHA S.From outsourcing to cloud computing:evoluation of it servcie[J].Management research review,2012(8):664-675.
[3]严建援,甄杰,张甄妮.双边道德风险下SaaS供应链质量担保契约设计[J].软科学,2015(7):118-124.
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[5]PARASURAMAN A,BERRY L L,ZEITHAML V A.Perceived service quality as a customer-based performance measure:an empirical examination of organizational barriers using an extended service quality model[J].Human resource management,1991(3):335-364.
[6]张瑜,菅利荣,刘思峰,等.基于优化Shapley值的产学研网络型合作利益协调机制研究--以产业技术创新战略联盟为例[J].中国管理科学,2016(9):36-44.
[7]ERNST H.Patent applications and subsequent changes of performance,evidence from time-series cross-section analyses on the firm level[J].Research policy,2001(1):143-157.
[8]BRANDENBURGER A,STUART H.Biform games[J].Management science,2007(4):537-549.
[9]FEESS E,THUN J H.Surplus division and investment incentives in supply chains:a biform-game analysis[J].European journal of operational research,2014(3):763-773.
[10]汪旭晖,张其林.感知服务质量对多渠道零售商品牌权益的影响[J].财经问题研究,2015(4):97-105.
[11]王娟娟.基于区块链理念探索“一带一路”区域的新零售模式[J].湖湘论坛,2017(6):91-97.
[12]邓仲华,李志芳,黎春兰.云服务质量的挑战及保障研究[J].图书与情报,2012(4):6-11.
[13]周贵川,张黎明.资源型企业间合作技术创新影响因素的博弈分析[J].管理世界,2014(1):184-185.
[14]曹勇,赵莉.专利获取、专利保护、专利商业化与技术创新绩效的作用机制研究[J].科研管理,2013(8):42-52.
[15]许丽霞,徐琪,刘续.基于多制造商竞合博弈的供应链契约[J].工业工程与管理,2016(4):67-73.
[16]姜力文,戢守峰,孙琦,等.基于竞合博弈的O2O品牌制造商定价与订货联合策略[J].系统工程理论与实践,2016(8):1951-1961.
[17]杨婷婷,王丽,张博.消费升级背景下零售企业供应链模式优化[J].商业经济研究,2017(18):84-86.
[18]李泉林,段灿,鄂成国,等.云资源提供商的合作博弈模型与收益分配研究[J].运筹与管理,2014(4):274-279.
[19]张学龙,王军进.基于Shapley值法的新能源汽车供应链中政府补贴分析[J].软科学,2015(9):54-58.
[20]何雪萍.全渠道零售企业服务质量测量量表研究[J].上海管理科学,2016(6):49-55.
[21]KALPESH K D,KEVIN L K.The effects of ingredient branding strategies on host brand extendibility[J].Journal of marketing,2002(1):73-93.
[22]KEMAHLIOGLU-ZIYA E,BARTHOLDI J J I.Centralizing inventory in supply chains by using shapley value to allocate the profits[J].Manufacturing&service operations management,2011(2):146-162.
[23]WANG K J,CHANG T C,CHEN K S.Determining critical service quality from the view of performance influence[J].Total quality management&business excellence,2015(3/4):368-384.
[24]CHEN C F,et al.Experience quality,perceived value,satisfaction and behavioral intentions for heritage tourists[J].Tourism management,2010(1):29-35.
[25]GRONROOS C.Relationship approach to marketing in service contexts:the marketing and organizational behavior interface[J].Journal of business research,2015(1):3-11.
[26]HAMER L O,et al.The effects of intra-encounter changes in expectations on perceived service quality model[J].Journal of service research,2016(2):275-289.
[27]掌曙光,但斌,王大飞.销售服务集成商提供售后服务的产品服务供应链能力决策[J].系统管理学报,2018(3):580-587.
[28]王发明,刘丹.产业技术创新联盟中焦点企业合作共生伙伴选择研究[J].科学学研究,2016(2):246-252.
[29]于斌斌,余雷.基于演化博弈的集群企业创新模式选择研究[J].科研管理,2015(4):30-38.
[30]龙跃.有限理性下竞争性联盟成员合作创新博弈分析[J].软科学,2013(9):84-89.
[31]鲁馨蔓,王君,姚松,李艳霞.基于竞合博弈的云服务供应链合作与技术创新决策[J].软科学,2018(11):39-43.
[32]周驷华,万国华.电子商务对制造企业供应链绩效的影响:基于信息整合视角的实证研究[J].管理评论,2017(1):199-210.
[33]戴君,谢琍,王强.第三方物流整合对物流服务质量、伙伴关系及企业运营绩效的影响研究[J].管理评论,2015(5):188-197.
[34]中国流通三十人论坛秘书处,本刊编辑部.从阿里与百联“联姻”看“新零售”[J].中国流通经济,2017(3):124-128.
[35]赵树梅,徐晓红.“新零售”的含义、模式及发展路径[J].中国流通经济,2017(5):12-20.
[36]朱玲.我国居民消费质量评价体系构建与测度[J].商业经济研究,2018(5):35-38.
[37]石园,曹磊,张智勇.基于系统动力学的社区养老服务供应链信息共享模型[J].系统科学学报,2018(2):121-125.
[38]蒲国利,苏秦,戴宾.基于容忍区域理论的我国零售业服务质量测量方法[J].系统工程,2012(9):9-19.
[39]钱丽萍,刘益,程超.连锁超市服务质量感知模型研究[J].当代经济科学,2005(3):73-78,111.
[40]曾小燕,周永务,钟远光,谢维.线上线下多渠道销售的酒店服务供应链契约设计研究[J].南开管理评论,2018(2):199-209.
[2]DHA S.From outsourcing to cloud computing:evoluation of it servcie[J].Management research review,2012(8):664-675.
[3]严建援,甄杰,张甄妮.双边道德风险下SaaS供应链质量担保契约设计[J].软科学,2015(7):118-124.
[4]YAN J Y,LU X M.Research on cooperative innovation in saas service supply chain[J].Advances in information sciences&service sciences,2013(8):213-221.
[5]PARASURAMAN A,BERRY L L,ZEITHAML V A.Perceived service quality as a customer-based performance measure:an empirical examination of organizational barriers using an extended service quality model[J].Human resource management,1991(3):335-364.
[6]张瑜,菅利荣,刘思峰,等.基于优化Shapley值的产学研网络型合作利益协调机制研究--以产业技术创新战略联盟为例[J].中国管理科学,2016(9):36-44.
[7]ERNST H.Patent applications and subsequent changes of performance,evidence from time-series cross-section analyses on the firm level[J].Research policy,2001(1):143-157.
[8]BRANDENBURGER A,STUART H.Biform games[J].Management science,2007(4):537-549.
[9]FEESS E,THUN J H.Surplus division and investment incentives in supply chains:a biform-game analysis[J].European journal of operational research,2014(3):763-773.
[10]汪旭晖,张其林.感知服务质量对多渠道零售商品牌权益的影响[J].财经问题研究,2015(4):97-105.
[11]王娟娟.基于区块链理念探索“一带一路”区域的新零售模式[J].湖湘论坛,2017(6):91-97.
[12]邓仲华,李志芳,黎春兰.云服务质量的挑战及保障研究[J].图书与情报,2012(4):6-11.
[13]周贵川,张黎明.资源型企业间合作技术创新影响因素的博弈分析[J].管理世界,2014(1):184-185.
[14]曹勇,赵莉.专利获取、专利保护、专利商业化与技术创新绩效的作用机制研究[J].科研管理,2013(8):42-52.
[15]许丽霞,徐琪,刘续.基于多制造商竞合博弈的供应链契约[J].工业工程与管理,2016(4):67-73.
[16]姜力文,戢守峰,孙琦,等.基于竞合博弈的O2O品牌制造商定价与订货联合策略[J].系统工程理论与实践,2016(8):1951-1961.
[17]杨婷婷,王丽,张博.消费升级背景下零售企业供应链模式优化[J].商业经济研究,2017(18):84-86.
[18]李泉林,段灿,鄂成国,等.云资源提供商的合作博弈模型与收益分配研究[J].运筹与管理,2014(4):274-279.
[19]张学龙,王军进.基于Shapley值法的新能源汽车供应链中政府补贴分析[J].软科学,2015(9):54-58.
[20]何雪萍.全渠道零售企业服务质量测量量表研究[J].上海管理科学,2016(6):49-55.
[21]KALPESH K D,KEVIN L K.The effects of ingredient branding strategies on host brand extendibility[J].Journal of marketing,2002(1):73-93.
[22]KEMAHLIOGLU-ZIYA E,BARTHOLDI J J I.Centralizing inventory in supply chains by using shapley value to allocate the profits[J].Manufacturing&service operations management,2011(2):146-162.
[23]WANG K J,CHANG T C,CHEN K S.Determining critical service quality from the view of performance influence[J].Total quality management&business excellence,2015(3/4):368-384.
[24]CHEN C F,et al.Experience quality,perceived value,satisfaction and behavioral intentions for heritage tourists[J].Tourism management,2010(1):29-35.
[25]GRONROOS C.Relationship approach to marketing in service contexts:the marketing and organizational behavior interface[J].Journal of business research,2015(1):3-11.
[26]HAMER L O,et al.The effects of intra-encounter changes in expectations on perceived service quality model[J].Journal of service research,2016(2):275-289.
[27]掌曙光,但斌,王大飞.销售服务集成商提供售后服务的产品服务供应链能力决策[J].系统管理学报,2018(3):580-587.
[28]王发明,刘丹.产业技术创新联盟中焦点企业合作共生伙伴选择研究[J].科学学研究,2016(2):246-252.
[29]于斌斌,余雷.基于演化博弈的集群企业创新模式选择研究[J].科研管理,2015(4):30-38.
[30]龙跃.有限理性下竞争性联盟成员合作创新博弈分析[J].软科学,2013(9):84-89.
[31]鲁馨蔓,王君,姚松,李艳霞.基于竞合博弈的云服务供应链合作与技术创新决策[J].软科学,2018(11):39-43.
[32]周驷华,万国华.电子商务对制造企业供应链绩效的影响:基于信息整合视角的实证研究[J].管理评论,2017(1):199-210.
[33]戴君,谢琍,王强.第三方物流整合对物流服务质量、伙伴关系及企业运营绩效的影响研究[J].管理评论,2015(5):188-197.
[34]中国流通三十人论坛秘书处,本刊编辑部.从阿里与百联“联姻”看“新零售”[J].中国流通经济,2017(3):124-128.
[35]赵树梅,徐晓红.“新零售”的含义、模式及发展路径[J].中国流通经济,2017(5):12-20.
[36]朱玲.我国居民消费质量评价体系构建与测度[J].商业经济研究,2018(5):35-38.
[37]石园,曹磊,张智勇.基于系统动力学的社区养老服务供应链信息共享模型[J].系统科学学报,2018(2):121-125.
[38]蒲国利,苏秦,戴宾.基于容忍区域理论的我国零售业服务质量测量方法[J].系统工程,2012(9):9-19.
[39]钱丽萍,刘益,程超.连锁超市服务质量感知模型研究[J].当代经济科学,2005(3):73-78,111.
[40]曾小燕,周永务,钟远光,谢维.线上线下多渠道销售的酒店服务供应链契约设计研究[J].南开管理评论,2018(2):199-209.
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