杭州市公立医院医务人员工作满意度与政府治理成效感知评价关系研究

详细信息    查看全文 | 推荐本文 |

英文篇名：Research on Relationship Between Medical Staff's Job Satisfaction and Perceptual Evaluation of Government Governance in Public Hospitals in Hangzhou City 作者：邹妍 ; 王小合 ; 汪慧 ; 颜聪聪 ; 张嫦秀 ; 郑雨荷 ; 郑国管 英文作者：Zou Yan;Institute of Public Health Governance,Hangzhou Normal University; 关键词：医务人员 ; 工作满意度 ; 政府治理 ; 感知评价 ; 公立医院 ; 杭州 英文关键词：Medical Staff;;Job Satisfaction;;Government Governance;;Perceptual Evaluation;;Public Hospital;;Hangzhou 中文刊名：YXSH 英文刊名：Medicine and Society 机构：杭州师范大学公共健康治理研究院;浙江大学医学院附属口腔医院; 出版日期：2019-02-10 出版单位：医学与社会 年：2019 期：v.32;No.244 基金：国家自然科学基金面上项目“社会协同治理视域下公立医院医患满意度测评及提升机制研究”,编号为71673075;“基于社会治理视角的公立医院社会评价路径及策略研究”,编号为71273080;; 杭州师范大学本科生创新能力提升工程“医务人员工作满意度与政府治理成效感知评价的关系研究”,编号为cx2017159 语种：中文; 页：YXSH201902028 页数：5 CN：02 ISSN：42-1387/R 分类号：107-111

摘要

目的:探究公立医院医务人员工作满意度与政府治理成效感知评价的关系,为相关部门决策提供依据。方法:对杭州市8家公立医院868名医务人员进行问卷调查及统计分析。结果:医务人员工作满意度得分为70.77分,对公立医院政府治理成效感知评价得分为68.27分。医务人员工作满意度与其感知政府治理及4个职责成效总体评价均存在正相关关系(P<0.01),影响其工作满意度的因素从大到小依次为对政府的监督、领导、保障和管理等治理成效的感知评价。结论:医务人员工作满意度处在偏低水平,公立医院政府治理成效存在薄弱环节。重点加强落实政府及相关部门的领导、保障和管理职责可有效提升医务人员工作满意度。
        Objective: To explore the relationship between medical staff's job satisfaction and perceptual evaluation of government governance in public hospitals to provide basis for the relevant decision-making departments. Methods: Questionnaire survey and statistical analysis were conducted on 868 medical staff from 8 Hangzhou public hospitals. Results: The medical staff's job satisfaction score was 70.77 points,and the perceptual evaluation score of government governance in public hospitals was 68. 27 points. There was a positive correlation between the medical staff's job satisfaction and their overall perceptual evaluation of government governance and four responsibilities(P<0.01). The factors of job satisfaction from large to small were respectively the perceptual evaluation of the government's supervision,leadership,security and management. Conclusion: The medical staff's job satisfaction was low,and the effectiveness of government governance in public hospitals was weak. It can effectively improve the medical staff's job satisfaction by focusing on strengthening the implementation of the government and relevant departments' leadership,security and management responsibilities.

引文

[1]包国宪,郎玫.治理、政府治理概念的演变与发展[J].兰州大学学报,2009,37(2):1-6.
    [2]HINGUEY M T,SHAKE K,REDMAN R W. Relationship of nurses assessment of organizational culture,job satisfaction and patient satisfaction with nursing care[J].International jounal of nursing studies,2002,39(1):80-84.
    [3]栗瑞,黄文缨,张朝阳.我国乡镇卫生院医务人员工作满意度及激励因素分析[J].医学与社会,2016,29(3):76-78
    [4]钱宇,王小合,郑国管,等.医患满意度测评研究进展、问题及治理思考[J].中国医院管理,2017,37(3):11-13.
    [5]吴建平,胡涛.员工满意度:概念界定与影响因素分析——兼论当前员工满意度研究中的两个逻辑问题[J].中共福建省委党校学报,2011(7):84-88.
    [6]汪慧,钱宇,王小合,等.医务人员工作满意度测评问卷的研制及验证研究[J].中国医院管理,2017,37(3):14-17.
    [7]胡丹,苗豫东,薛成兵,等.江苏省医务人员工作满意度及其影响因素研究[J].中国医院管理,2016,36(8):61-63.
    [8]黄晓玲,方少元.广州地区医务人员工作满意度调查研究[J].现代医院,2015,15(3):127-129.
    [9]姚金江,徐勇勇,虢玲霞,等.陕西省医务人员工作满意度及其影响因素分析[J].中国医院统计,2018,25(2):81-84.
    [10]王市敏.医务人员工作满意度对患者满意度的传导作用研究[J].医学与哲学,2013,34(9):53-55.
    [11]苏敏,方鹏骞.基于医务人员认知的基层医疗机构社会治理及其实施路径研究[J].中国医院,2014,18(10):27-29.
    [12]肖久庆,马迎民,杨曼茹,等.改革试点单位医务人员工作积极性影响因素研究[J].中国医院管理,2017,37(12):27-29.