美国公共图书馆读者服务工作调查——以圣安东尼奥中央图书馆为例
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摘要
本文根据作者的所见所闻与深入的研究调查,对美国德克萨斯州圣安东尼奥中央图书馆的读者服务工作作出了一些思考。文章介绍了该馆读者服务的四大理念,阐述了其在针对弱势群体开展的读者服务的人性化之处,分析了该馆在读者服务工作上引入的一些新技术,探讨了该馆在市场推广方面的优势。文章还提出了一些针对我国公共图书馆读者服务的改进策略,以期为提升国内图书馆读者服务质量提供参考。
Based on what the author has seen and heard and his In-depth research and investigation,this paper makes some reflections on the reader service of the San Antonio Central Library in Texas, USA. This paper introduces the four concepts of reader service of the library, expounds the humanization of reader service for the disadvantaged groups, analyzes some new technologies introduced by the library in reader service, and probes into the advantages of the library in market promotion.This paper also puts forward some strategies to improve the reader service of public libraries in China in order to provide references for improving the service quality of domestic library readers
Based on what the author has seen and heard and his In-depth research and investigation,this paper makes some reflections on the reader service of the San Antonio Central Library in Texas, USA. This paper introduces the four concepts of reader service of the library, expounds the humanization of reader service for the disadvantaged groups, analyzes some new technologies introduced by the library in reader service, and probes into the advantages of the library in market promotion.This paper also puts forward some strategies to improve the reader service of public libraries in China in order to provide references for improving the service quality of domestic library readers
引文
1 Kelli Getz.2011 Texas Library Association Conference[J].Serials Review,2011,37(3):233
2肖雪,周静.美国公共图书馆老年服务现状及对我国的启示[J].图书情报工作,2013,57(04):60-68
3邹香菊,谢咏芬.技术创新性学科服务-美国德州大学图书馆的实践与启示[J].图书馆杂志,2013,32(08):56-58
4王贺,付少雄.北德克萨斯大学图书情报学科建设及对我国的启示[J].图书馆学研究,2018(19):10-19
5 Irene V.Lopatovska,Fatih Oguz,William E.Moen Design,development,and implementation of a Texas library directory database:A multipurpose database for the library of Texas[J].Proceedings of the American Society for Information Science and Technology,2004,41(1):93-101
6张和芬.网络环境下的读者服务工作-从访问美国、加拿大图书馆谈起[J].图书馆工作与研究,2000(06):54-56
7 Jane Stephens,Laura Sare,Rusty Kimball,Margaret Foster,Joel Kitchens.Tenure support mechanisms provided by the Faculty Research Committee at Texas A&M University Libraries[J]Library Management,2011,32(8/9):531-539
8 Adriana J.Gonzalez.Needs assessment of library instruction at Texas A&M University Libraries using student feedback[J].Performance Measurement and Metrics,2009,10(2):122-133
2肖雪,周静.美国公共图书馆老年服务现状及对我国的启示[J].图书情报工作,2013,57(04):60-68
3邹香菊,谢咏芬.技术创新性学科服务-美国德州大学图书馆的实践与启示[J].图书馆杂志,2013,32(08):56-58
4王贺,付少雄.北德克萨斯大学图书情报学科建设及对我国的启示[J].图书馆学研究,2018(19):10-19
5 Irene V.Lopatovska,Fatih Oguz,William E.Moen Design,development,and implementation of a Texas library directory database:A multipurpose database for the library of Texas[J].Proceedings of the American Society for Information Science and Technology,2004,41(1):93-101
6张和芬.网络环境下的读者服务工作-从访问美国、加拿大图书馆谈起[J].图书馆工作与研究,2000(06):54-56
7 Jane Stephens,Laura Sare,Rusty Kimball,Margaret Foster,Joel Kitchens.Tenure support mechanisms provided by the Faculty Research Committee at Texas A&M University Libraries[J]Library Management,2011,32(8/9):531-539
8 Adriana J.Gonzalez.Needs assessment of library instruction at Texas A&M University Libraries using student feedback[J].Performance Measurement and Metrics,2009,10(2):122-133