基于知识管理的贵阳电信办公自动化系统研究
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摘要
目前办公自动化系统的发展已经到了第三代，即基于知识管理的办公自动化。系统建立在企业Intranet平台之上，能够帮助企业实现动态的内容显示和知识的实际管理，使企业的每一个员工能够在协作中不断获得学习的机会和进步。本文以贵阳电信分公司办公自动化系统的开发为依托，在第三代办公自动化系统理念的基础上，研究了基于知识管理的办公自动化系统开发原型，给出了一个实际OA系统的设计。系统采用Intranet结构，运行于Lotus Notes群件环境中，采用2台服务器构成Domino群集，可实现工作负载平衡、数据同步、系统备份等功能。网络操作平台Windows NT Server、Windows 2000 Server。利用计算机和通信网络实现群体之间协同工作。
本文研究了贵阳电信分公司基于知识管理办公自动化系统的设计思想和方法，并建立了一个办公自动化系统的原型，包括系统框架的搭建、系统的层次结构、系统的各个功能模块以及各个模块实现的功能。着重介绍了系统如何结合贵阳电信实际实现知识管理，所采用的知识管理技术等等。文中最后介绍了贵阳电信办公自动化实现办公公文流转的技术，以及保证办公系统安全的一系列相应措施。系统主要采用的知识管理技术有：利用Lotus Domino R5强大的群件功能和强大的工作流技术搭建企业协作与消息传递平台；利用Sametime完成企业同步协作，实现专家定位；利用Domino.doc实现文档管理的自动化，对显性知识进行管理传递，最后利用Learning Space加大对员工的培训，实现知识的交流与传递。在公文流转的实现中重点阐明了公文流转的模型、公文流转的特点、Notes中工作流的设计与实现以及在流转中相应问题的解决方案；最后在系统的安全性研究中，提出采用以Notes本身的安全机制为主，辅助以其他的数据安全机制宋保证整个信息系统的安全的安全策略。
本文所研究开发的办公自动化系统已成功运用于实际，取得了良好的运行效果，大大提高了贵阳电信公司的管理水平和办公效率。
The office automation system(OAS) has been developed to the third generation, which is based on the knowledge management(KM).The OAS is established on the Intranet platform. It can help the enterprises to realize the display about dynamic content and real management about knowledge. It also gives chances to each employee in the enterprise about learning and improvement in corporation. This paper relys on the development of Guiyang Telecom Company Office Automation System. It studies the OAS prototype based on KM and gives a real system. The system runs in Intranet architecture and in groupware condition of Lotus Notes. 2 servers constitute Domino clusters to balance loads, data synchronization and system backup etc. It's net operation platform is Windov/s NT Server, Windows 2000 Server, which can implement cooperation Work among group through computer and communication net.
This article does research on the design idea and method of Office Automation based on KM in telecom department. It establishes a OAS prototype, which includes construction of system frame and realization of each module. The article focuses mainly on how to realize KM integrated with the fact of Guiyang Telecom and introducing the KM technology. At last the article points out the technologies about documents transmission and gives out a series of strategies to ensure the the security of OAS. KM technology such as Lotus Domino R5 is to establish the enterprise cooperation and information platform; Sametime is to realize enterprise synchronized cooperation and expert searching; Domino.doc is to manage documents and explicit knowledge automatically; finally Learning Space is to realize the training of employees. In the chapter of document transmission the model of document transmission, the characteristic of document transmission, the design of workflow in Notes and the solutions of document transmission is emp
hasized Finally in the charter of system security research the OA security system in term of Notes security scheme integrate with other data security system is pointed out.
The researching of OAS in this paper has been applied successfully and gained well application effect and greatly increased the management level and official efficiency inside the Guiyang Telecom Company.
本文研究了贵阳电信分公司基于知识管理办公自动化系统的设计思想和方法，并建立了一个办公自动化系统的原型，包括系统框架的搭建、系统的层次结构、系统的各个功能模块以及各个模块实现的功能。着重介绍了系统如何结合贵阳电信实际实现知识管理，所采用的知识管理技术等等。文中最后介绍了贵阳电信办公自动化实现办公公文流转的技术，以及保证办公系统安全的一系列相应措施。系统主要采用的知识管理技术有：利用Lotus Domino R5强大的群件功能和强大的工作流技术搭建企业协作与消息传递平台；利用Sametime完成企业同步协作，实现专家定位；利用Domino.doc实现文档管理的自动化，对显性知识进行管理传递，最后利用Learning Space加大对员工的培训，实现知识的交流与传递。在公文流转的实现中重点阐明了公文流转的模型、公文流转的特点、Notes中工作流的设计与实现以及在流转中相应问题的解决方案；最后在系统的安全性研究中，提出采用以Notes本身的安全机制为主，辅助以其他的数据安全机制宋保证整个信息系统的安全的安全策略。
本文所研究开发的办公自动化系统已成功运用于实际，取得了良好的运行效果，大大提高了贵阳电信公司的管理水平和办公效率。
The office automation system(OAS) has been developed to the third generation, which is based on the knowledge management(KM).The OAS is established on the Intranet platform. It can help the enterprises to realize the display about dynamic content and real management about knowledge. It also gives chances to each employee in the enterprise about learning and improvement in corporation. This paper relys on the development of Guiyang Telecom Company Office Automation System. It studies the OAS prototype based on KM and gives a real system. The system runs in Intranet architecture and in groupware condition of Lotus Notes. 2 servers constitute Domino clusters to balance loads, data synchronization and system backup etc. It's net operation platform is Windov/s NT Server, Windows 2000 Server, which can implement cooperation Work among group through computer and communication net.
This article does research on the design idea and method of Office Automation based on KM in telecom department. It establishes a OAS prototype, which includes construction of system frame and realization of each module. The article focuses mainly on how to realize KM integrated with the fact of Guiyang Telecom and introducing the KM technology. At last the article points out the technologies about documents transmission and gives out a series of strategies to ensure the the security of OAS. KM technology such as Lotus Domino R5 is to establish the enterprise cooperation and information platform; Sametime is to realize enterprise synchronized cooperation and expert searching; Domino.doc is to manage documents and explicit knowledge automatically; finally Learning Space is to realize the training of employees. In the chapter of document transmission the model of document transmission, the characteristic of document transmission, the design of workflow in Notes and the solutions of document transmission is emp
hasized Finally in the charter of system security research the OA security system in term of Notes security scheme integrate with other data security system is pointed out.
The researching of OAS in this paper has been applied successfully and gained well application effect and greatly increased the management level and official efficiency inside the Guiyang Telecom Company.
引文
[1]办公自动化的基本知识http://lantai.myrice.com/1zhtong/4ywu/140002bgl.htm
[2]陈江东．《办公自动化系统的系统分析》．计算机系统应用．1998．10
[3]Dimitrios Georgakopoulos,Mark Homick,Amit sheth.《An overview of workflow management:From procee modeling to workflow automation infrastructure》. Distributed and Parallel Database, 1995
[4]叶立新 陈闳中 郑航 罗中平．《基于工作流技术的OA系统模型》．计算机工程与应用．2000
[5]宋继军 王洪仁 张建茂．《信息与秘书工作概论》．冶金工业出版社．1998
[6]What is Knowledge Management http://www.kmetwork.com/kmdefs.htm
[7]史美林 向勇 杨光信．《计算机支持的协同工作理论与应有》．电子工业出版社．2002
[8]Mary E S Loomis."OOB SMS Client/Server Architecture".JOOP, 1992; 4(2)
[9]毛根生等．《文档管理系统中的工作流技术》．浙江大学学报．2000．1
[10]Bracchi G, Pemici B."The Desing Requirement of Office System.ACMTrans. On Office Information System". 1984.4;2(2)
[11]David Parlby"Knowledge Managemeng Research Report".2000.
[12]Intellectual Capitalism http://www.brint.com/advisor/a091599.htm
[13]《知识管理的支撑技术及实现框架模型》．计算机工程与应用．2001．13．
[14]刘慧．《走进知识管理》．IT经理世界．1999年第7期
[15]宣慧玉 宋含义．《基于二类知识的智能系统》．计算机研究与发展．1999,34(0)
[16]本丛书编委会．《Domino Application Solution for Enterprise企业应用解决方案》．北京希望电子出版社．2000，9
[17]曙光信息产业有限公司．《Lotus Notes使用指南》．电子工业出版社．1998
[18]莲化软件(中国)有限公司．《Lotus Domino／Notes R5应用教程》．机械工业出版社．2000，6
[19]Grogery Bpepus."Web site Development with Domino"[M].机械工业出版社
[20]龚兰芳．Lotus Notes／Domino技术大全．[M]．北京．电子工业出版社
[21]Walker Cnew."Ways to Make Data Pay:Knowledge Management Technology Improve Analysis and Decesion-Making" [J].PC Week. 1998
[22]郑翔．《Lotus Domino／Notes R5系统管理高级技术》．机械工业出版社 2001．6
[23]本丛书编委会．《R5.1 Lotus Domino Complete Integration Solution for Enterprise企业完全整合方案》．北京希望电子出版社．2000，9
[24][美]Rob Kirkland．《DOMINO系统管理》．人民邮电出版社．2002，12
[25]毛根生等．《文档管理系统中的工作流技术》[J]．浙江大学学报．2000．1
[26]陈石灵张友良《工作流管理系统中规则处理问题研究》．计算机工程与应用．2000
[27]陈传波．《群件安全结构分析与设计》．计算机应用研究．2000，1
[28]莲化软件(中国)有限公司．《LOTUS DOMINO R5安全技术》．机械工业出版社．2000，6
[29]Pfleeger, C.P. 《Secuity In Computing. Prentice-Hall》International,Inc. 1997
[2]陈江东．《办公自动化系统的系统分析》．计算机系统应用．1998．10
[3]Dimitrios Georgakopoulos,Mark Homick,Amit sheth.《An overview of workflow management:From procee modeling to workflow automation infrastructure》. Distributed and Parallel Database, 1995
[4]叶立新 陈闳中 郑航 罗中平．《基于工作流技术的OA系统模型》．计算机工程与应用．2000
[5]宋继军 王洪仁 张建茂．《信息与秘书工作概论》．冶金工业出版社．1998
[6]What is Knowledge Management http://www.kmetwork.com/kmdefs.htm
[7]史美林 向勇 杨光信．《计算机支持的协同工作理论与应有》．电子工业出版社．2002
[8]Mary E S Loomis."OOB SMS Client/Server Architecture".JOOP, 1992; 4(2)
[9]毛根生等．《文档管理系统中的工作流技术》．浙江大学学报．2000．1
[10]Bracchi G, Pemici B."The Desing Requirement of Office System.ACMTrans. On Office Information System". 1984.4;2(2)
[11]David Parlby"Knowledge Managemeng Research Report".2000.
[12]Intellectual Capitalism http://www.brint.com/advisor/a091599.htm
[13]《知识管理的支撑技术及实现框架模型》．计算机工程与应用．2001．13．
[14]刘慧．《走进知识管理》．IT经理世界．1999年第7期
[15]宣慧玉 宋含义．《基于二类知识的智能系统》．计算机研究与发展．1999,34(0)
[16]本丛书编委会．《Domino Application Solution for Enterprise企业应用解决方案》．北京希望电子出版社．2000，9
[17]曙光信息产业有限公司．《Lotus Notes使用指南》．电子工业出版社．1998
[18]莲化软件(中国)有限公司．《Lotus Domino／Notes R5应用教程》．机械工业出版社．2000，6
[19]Grogery Bpepus."Web site Development with Domino"[M].机械工业出版社
[20]龚兰芳．Lotus Notes／Domino技术大全．[M]．北京．电子工业出版社
[21]Walker Cnew."Ways to Make Data Pay:Knowledge Management Technology Improve Analysis and Decesion-Making" [J].PC Week. 1998
[22]郑翔．《Lotus Domino／Notes R5系统管理高级技术》．机械工业出版社 2001．6
[23]本丛书编委会．《R5.1 Lotus Domino Complete Integration Solution for Enterprise企业完全整合方案》．北京希望电子出版社．2000，9
[24][美]Rob Kirkland．《DOMINO系统管理》．人民邮电出版社．2002，12
[25]毛根生等．《文档管理系统中的工作流技术》[J]．浙江大学学报．2000．1
[26]陈石灵张友良《工作流管理系统中规则处理问题研究》．计算机工程与应用．2000
[27]陈传波．《群件安全结构分析与设计》．计算机应用研究．2000，1
[28]莲化软件(中国)有限公司．《LOTUS DOMINO R5安全技术》．机械工业出版社．2000，6
[29]Pfleeger, C.P. 《Secuity In Computing. Prentice-Hall》International,Inc. 1997