物流服务供应链构建与绩效评价研究
|
摘要
随着我国社会经济的稳步发展,服务业在整个国民经济中所占比例日趋增加,服务经济正逐步发展成为国民经济的核心,和世界发达国家相比而言,我国正处于快速发展阶段,服务业已经成为三大产业最具有生命力的产业,以物流为代表的服务业成为投资的最大热点之一并在不断快速发展,对我国制造业和商贸流通业的发展也起着十分关键的作用,进行物流服务供应链的相关研究对我国经济的长足发展有重要作用。基于此,本文以物流服务供应链为研究对象,从政府和企业多视角考虑,以提高顾客满意度、减少物流运作成本为切入点,较为深入的研究了物流服务供应链管理研究的理论和方法,主要内容包括：
①物流服务供应链系统模型研究。在分析服务供应链的内涵发展基础上,进一步对物流服务供应链的含义进行了界定,指出了物流服务供应链与一般服务供应链的差异性；从社会分工与专业化发展、提升核心竞争力、降低双方交易成本等方面分析了物流服务供应链的形成与发展原因；重点对物流服务供应链系统的参与主体、系统功能、以及管理活动等要素进行了深入分析,构建了以物流服务集成商、功能型物流供应商、物流需求方、物流设备供应商以及非物流服务机构为参与主体,以服务需求、服务质量、服务订单、客户关系、服务绩效等为管理活动过程,将产品供应链、物流服务供应链与物流管理信息系统集成的物流服务供应链系统结构框架。
②功能型物流供应商选择模型研究。在分析功能型物流供应商选择影响因素基础上,运用重构质量屋模型从客户需求的可靠性、响应性、保证性等方面对物流需求展开表进行分析,对物流的综合表现度进行计算并以此为依据,提出了利用双层规划模型构建供应商选择模型,上层规划以物流服务成本最小为目标,下层以选择的供应商的综合表现度最大为目标,综合研究了物流服务成本和质量两个效益背反的因素；集合AHP和QFD方法构建了物流供应商的综合评价模型,将评价指标体系与服务供应链的客户需求进行结合,较好的考虑了客户需求在评价过程中的重要性；针对建立的供应商评价模型,设计了分层迭代算法对其进行求解,并通过算例对模型和算法进行了有效性验证。
③物流服务供应链合作能力协调机制研究。针对物流服务集成商与功能物流服务商组成的两阶段物流服务供应链,双方缺乏信任,对未来合同执行的预期不一致导致物流服务供应链运作绩效低下的问题,本文建立物流服务集成商与功能物流服务商Nash讨价还价模型,模型求解分析显示：双方对未来对方是否会执行预订合同预期是影响双方谈判结果的主要因素。若双方对未来交易预期相同,讨价还价的交易量能达到物流服务集成商认为的系统最优交易量；若物流服务集成商的预期小于功能物流服务商的预期,双方交易量超过了物流服务集成商认为的系统交易量；若物流服务集成商的预期大于功能物流服务商的预期,则双方交易量小于物流服务集成商认为的系统交易量。对此,建立物流服务集成商预付款协调机制,机制分析显示,该机制下,服务交割时的费用为0,所有的费用全部都表现为预付款,并且该机制下的交易量至少达到了物流服务集成商认为的系统交易量,且双方的期望利润都得到了提高。
④物流集成商生产效率测度研究。考虑物流服务业的特点,生产效率测度指标存在两个或多个影响因子相关联,本文利用SPSS软件对测度指标进行验证性因子分析,并发现原有数据中客户满意度与物流效率而不是企业协同能力关联性更强,调整后的测度指标体系可信度更优；利用结构方程模型分析影响物流服务业生产效率的四个影响因子及其与各个测度指标的关联性,研究表明：服务控制能力和企业内部管理能力体现了企业内部协调能力的高低,对于企业管理层,企业协调能力关键是加强内部管理；面对全球物流业整合优化的挑战,信息技术成为物流服务业提高生产效率必备条件。
⑤物流服务供应链绩效评价模型。基于顾客、企业自身和生态环境等视角,从顾客满意度、生态环境影响、协同发展水平、规范化管理和经营能力方面建立了由三十五个指标组成的物流服务供应链绩效评价指标体系；并运用模糊综合评价、数据包络分析和层次分析法相结合的集成方法建立评价模型,通过实际算例对该物流服务供应链绩效评价的指标体系和评价方法进行了有效性检验,根据评价结果的分析,对该企业提出了一些改进意见,对物流服务供应链的发展具有一定指导作用。
With steadily development of social economy, that the proportion of the service industry in the national economy is increasing day by day indicates service economy is gradually becoming the core of national economy and compared with the developed countries in the world, service industry has become the most dynamic in the three largest industry of China which is at the rapid development stage, and farther, logistics, representative of the service industry, already becomes the biggest investment hot spots and plays a key role to manufacturing and trade circulation industry, so doing the related research of logistics service supply chain(LSSC) will have profound significance to our economy. Based on the above, the dissertation, choosing LSSC as the research object, selecting increase of customer satisfaction, reduction of logistics cost as the breakthrough point, considering from the point of view of the government and enterprises, studies the theory and method of integrated logistics service supply chain(ILSSC) management more in-depth. The details are given as follows:
Research of ILSSC system model. The dissertation redefines the meaning of ILSSC and points out the difference when comparing with general services supply chain on the analysis of the connotation development of services supply chain, explains the cause of the formation and development of LSSC from the aspects of social division of labor, professional development, enhancing core competitiveness, reducing the transaction costs and so on, analysis the ILSSC system in the factors of participation body(logistics service integrators, functional logistics suppliers, logistics demander, logistics equipment suppliers and non-logistics services), system function(product supply chain, LSSC, logistics management information system), management activities(service requirements, service quality, service orders, customer relationship, service performance and other activities) in-depth and construct corresponding structure model of LSSC system.
Research of selecting functional logistics supplier model. Based On the analysis of influence factors of selecting functional logistics suppliers, the dissertation, using Reconstruct Quality House model to analyzes logistics demand on table analysis from reliability, response, guarantee and other factors of customer requirement and according to the result of calculating the integrated performance of logistics from aspects, studies the two factors:cost and quality, which lead to the trade-off phenomenon and put forward a bi-level programming model by minimizing cost of logistics service and maximizing the performance of suppliers to select suppliers, gathers the AHP and QFD method to construct the comprehensive evaluation model of logistics supplier which combines the Evaluation index system with customer demands and considers the importance of the latter in evaluating process, designs the layered iterative algorithm according to established supplier evaluation model and validates the effectiveness of model and algorithm through calculation example.
Research of LSSC cooperation capability coordination mechanism. Logistics service supply chain cooperation capability adjustment mechanism study. The two parties lack trust on two stages of LSSC consisting of logistics service integrators and function logistics service providers. Foucs on the issue of poor performance of LSSC operation resulted by inconsistency of expectation of future contract execution, the nash bargaining model between logistics service integrators and function logistics service providers is established. The model solution analysis shows that the two parties expect that whether the opposite side will execute reservation contract is the main factor to influence the results of the negotiation of the two parties. If the two parties expect is same to the future deal, the bargain deal volume will achieve the system optimal deal volume that the logistics service integrators think; if expectation of the logistics service integrators is less than that of the function logistics service provider, the deal volume of the two parties exceed the system deal volume that the logistics service integrators think; if the expectation of the logistics service integrators is larger than that of the function logistics service providers, the deal volume of the two parties is less than the system deal volume that the logistics service integrators think. For this reason, logistics service integrator prepayment adjustment mechanism is established. Mechanism analysis shows that under that mechanism, the expense of service delivery is zero and all expenses present as prepayment. Moreover, the deal volume under that mechanism has achieved the system deal volume that the logistics service integrators think at least. The expected profit of the two parties has been enhanced.
Measurement model of logistics integration productivity. Considering the characteristics of logistics service industry that there exists two or more factors associated with the measurement index of productivity, this dissertation adopts LISREL software to do confirmatory factors analysis of measure indexes, and found that relevance of customer satisfaction and logistics efficiency is much strong rather than enterprise collaborative ability in original data and that the adjusted measurement index system is more superior in reliability, uses structural equation model to analysis relevance of the four factors that influence the productivity of logistics service and the other measurement indexes; the result indicates that the inventory control level and the enterprise internal management ability have embody the ability of enterprise internal coordination, so just as controlling the inventory level and strengthen internal management is the crux to improve coordinated ability, inventory visualization and knowability of opportunity cost is the key to provide flexibility service for enterprise, the same time information technology has been the necessary conditions to increase production efficiency in the integrated optimization of global logistics.
Evaluation model of LSSC performance. The paper builds the evaluation index system, which is made of35sub-indexes, from the aspects of the satisfaction of the customers, the effection of the ecological environment, synchronous development, normative management, based on the view of the customers, enterprise, and ecological environment. It constructs the evaluation model, in virtue of the integrated method which include the AHP, DEA and Fuzzy. It examines the validation of the evaluation index and the evaluation method by the actual example, and puts forward to the suggestion, according to the evaluation results. It can give theoretical support for decision makers.
①物流服务供应链系统模型研究。在分析服务供应链的内涵发展基础上,进一步对物流服务供应链的含义进行了界定,指出了物流服务供应链与一般服务供应链的差异性；从社会分工与专业化发展、提升核心竞争力、降低双方交易成本等方面分析了物流服务供应链的形成与发展原因；重点对物流服务供应链系统的参与主体、系统功能、以及管理活动等要素进行了深入分析,构建了以物流服务集成商、功能型物流供应商、物流需求方、物流设备供应商以及非物流服务机构为参与主体,以服务需求、服务质量、服务订单、客户关系、服务绩效等为管理活动过程,将产品供应链、物流服务供应链与物流管理信息系统集成的物流服务供应链系统结构框架。
②功能型物流供应商选择模型研究。在分析功能型物流供应商选择影响因素基础上,运用重构质量屋模型从客户需求的可靠性、响应性、保证性等方面对物流需求展开表进行分析,对物流的综合表现度进行计算并以此为依据,提出了利用双层规划模型构建供应商选择模型,上层规划以物流服务成本最小为目标,下层以选择的供应商的综合表现度最大为目标,综合研究了物流服务成本和质量两个效益背反的因素；集合AHP和QFD方法构建了物流供应商的综合评价模型,将评价指标体系与服务供应链的客户需求进行结合,较好的考虑了客户需求在评价过程中的重要性；针对建立的供应商评价模型,设计了分层迭代算法对其进行求解,并通过算例对模型和算法进行了有效性验证。
③物流服务供应链合作能力协调机制研究。针对物流服务集成商与功能物流服务商组成的两阶段物流服务供应链,双方缺乏信任,对未来合同执行的预期不一致导致物流服务供应链运作绩效低下的问题,本文建立物流服务集成商与功能物流服务商Nash讨价还价模型,模型求解分析显示：双方对未来对方是否会执行预订合同预期是影响双方谈判结果的主要因素。若双方对未来交易预期相同,讨价还价的交易量能达到物流服务集成商认为的系统最优交易量；若物流服务集成商的预期小于功能物流服务商的预期,双方交易量超过了物流服务集成商认为的系统交易量；若物流服务集成商的预期大于功能物流服务商的预期,则双方交易量小于物流服务集成商认为的系统交易量。对此,建立物流服务集成商预付款协调机制,机制分析显示,该机制下,服务交割时的费用为0,所有的费用全部都表现为预付款,并且该机制下的交易量至少达到了物流服务集成商认为的系统交易量,且双方的期望利润都得到了提高。
④物流集成商生产效率测度研究。考虑物流服务业的特点,生产效率测度指标存在两个或多个影响因子相关联,本文利用SPSS软件对测度指标进行验证性因子分析,并发现原有数据中客户满意度与物流效率而不是企业协同能力关联性更强,调整后的测度指标体系可信度更优；利用结构方程模型分析影响物流服务业生产效率的四个影响因子及其与各个测度指标的关联性,研究表明：服务控制能力和企业内部管理能力体现了企业内部协调能力的高低,对于企业管理层,企业协调能力关键是加强内部管理；面对全球物流业整合优化的挑战,信息技术成为物流服务业提高生产效率必备条件。
⑤物流服务供应链绩效评价模型。基于顾客、企业自身和生态环境等视角,从顾客满意度、生态环境影响、协同发展水平、规范化管理和经营能力方面建立了由三十五个指标组成的物流服务供应链绩效评价指标体系；并运用模糊综合评价、数据包络分析和层次分析法相结合的集成方法建立评价模型,通过实际算例对该物流服务供应链绩效评价的指标体系和评价方法进行了有效性检验,根据评价结果的分析,对该企业提出了一些改进意见,对物流服务供应链的发展具有一定指导作用。
With steadily development of social economy, that the proportion of the service industry in the national economy is increasing day by day indicates service economy is gradually becoming the core of national economy and compared with the developed countries in the world, service industry has become the most dynamic in the three largest industry of China which is at the rapid development stage, and farther, logistics, representative of the service industry, already becomes the biggest investment hot spots and plays a key role to manufacturing and trade circulation industry, so doing the related research of logistics service supply chain(LSSC) will have profound significance to our economy. Based on the above, the dissertation, choosing LSSC as the research object, selecting increase of customer satisfaction, reduction of logistics cost as the breakthrough point, considering from the point of view of the government and enterprises, studies the theory and method of integrated logistics service supply chain(ILSSC) management more in-depth. The details are given as follows:
Research of ILSSC system model. The dissertation redefines the meaning of ILSSC and points out the difference when comparing with general services supply chain on the analysis of the connotation development of services supply chain, explains the cause of the formation and development of LSSC from the aspects of social division of labor, professional development, enhancing core competitiveness, reducing the transaction costs and so on, analysis the ILSSC system in the factors of participation body(logistics service integrators, functional logistics suppliers, logistics demander, logistics equipment suppliers and non-logistics services), system function(product supply chain, LSSC, logistics management information system), management activities(service requirements, service quality, service orders, customer relationship, service performance and other activities) in-depth and construct corresponding structure model of LSSC system.
Research of selecting functional logistics supplier model. Based On the analysis of influence factors of selecting functional logistics suppliers, the dissertation, using Reconstruct Quality House model to analyzes logistics demand on table analysis from reliability, response, guarantee and other factors of customer requirement and according to the result of calculating the integrated performance of logistics from aspects, studies the two factors:cost and quality, which lead to the trade-off phenomenon and put forward a bi-level programming model by minimizing cost of logistics service and maximizing the performance of suppliers to select suppliers, gathers the AHP and QFD method to construct the comprehensive evaluation model of logistics supplier which combines the Evaluation index system with customer demands and considers the importance of the latter in evaluating process, designs the layered iterative algorithm according to established supplier evaluation model and validates the effectiveness of model and algorithm through calculation example.
Research of LSSC cooperation capability coordination mechanism. Logistics service supply chain cooperation capability adjustment mechanism study. The two parties lack trust on two stages of LSSC consisting of logistics service integrators and function logistics service providers. Foucs on the issue of poor performance of LSSC operation resulted by inconsistency of expectation of future contract execution, the nash bargaining model between logistics service integrators and function logistics service providers is established. The model solution analysis shows that the two parties expect that whether the opposite side will execute reservation contract is the main factor to influence the results of the negotiation of the two parties. If the two parties expect is same to the future deal, the bargain deal volume will achieve the system optimal deal volume that the logistics service integrators think; if expectation of the logistics service integrators is less than that of the function logistics service provider, the deal volume of the two parties exceed the system deal volume that the logistics service integrators think; if the expectation of the logistics service integrators is larger than that of the function logistics service providers, the deal volume of the two parties is less than the system deal volume that the logistics service integrators think. For this reason, logistics service integrator prepayment adjustment mechanism is established. Mechanism analysis shows that under that mechanism, the expense of service delivery is zero and all expenses present as prepayment. Moreover, the deal volume under that mechanism has achieved the system deal volume that the logistics service integrators think at least. The expected profit of the two parties has been enhanced.
Measurement model of logistics integration productivity. Considering the characteristics of logistics service industry that there exists two or more factors associated with the measurement index of productivity, this dissertation adopts LISREL software to do confirmatory factors analysis of measure indexes, and found that relevance of customer satisfaction and logistics efficiency is much strong rather than enterprise collaborative ability in original data and that the adjusted measurement index system is more superior in reliability, uses structural equation model to analysis relevance of the four factors that influence the productivity of logistics service and the other measurement indexes; the result indicates that the inventory control level and the enterprise internal management ability have embody the ability of enterprise internal coordination, so just as controlling the inventory level and strengthen internal management is the crux to improve coordinated ability, inventory visualization and knowability of opportunity cost is the key to provide flexibility service for enterprise, the same time information technology has been the necessary conditions to increase production efficiency in the integrated optimization of global logistics.
Evaluation model of LSSC performance. The paper builds the evaluation index system, which is made of35sub-indexes, from the aspects of the satisfaction of the customers, the effection of the ecological environment, synchronous development, normative management, based on the view of the customers, enterprise, and ecological environment. It constructs the evaluation model, in virtue of the integrated method which include the AHP, DEA and Fuzzy. It examines the validation of the evaluation index and the evaluation method by the actual example, and puts forward to the suggestion, according to the evaluation results. It can give theoretical support for decision makers.
引文
[1]国务院.物流业调整和振兴规划[R].2009.3.
[2]商务部.2009/2010中国流通产业发展报告[R].2010.4.28.
[3]任杰.基于物流服务供应链模式的集成物流服务商选择的研究[J].商场现代化,2006(9)：111-112.
[4]ELLRAM LM, TATEW L, BILLINGTON C. Understanding and managing the services supply chain[J]. Journal of Supply Chain Management,2004,40(4):17-32.
[5]Dirk de Waart, Steeve Kempei. Five Steps to Service Supply Chain Excellence[J]. Supply Chain Management Review,2004, (1):28-35.
[6]Tuncdan Baltacioglu, Erhan Ada,Melike D. Kaplan. A New Framework for Service Supply Chains[J]. The Service Industries Journal,2007,27(2):105-124.
[7]S H Huang, S K Sheoran, H Keskar. Computer Assisted Supply Chain on Figuration Based on Supply Chain Operations Reference (SCOR) Model[J].Computers & Industrial Engineering,2005, (1):377-394.
[8]宋丹霞,黄卫来,徐杨.服务供应链管理模式特性及绩效评价体系研究[J].物流技术,2009,28(1)：115-118.
[9]袁航.服务供应链与服务外包关系研究[J].经济研究导刊,2008,23(4)：14-15.
[10]张英姿.初探旅游服务供应链管理[J].雁北师范学院学报,2005,21(1)：22-24.
[11]黄小军,甘筱青.旅游服务供应链初探[J].产业观察,2006(25)：91-93.
[12]陈小峰,李从东.住宅区多元物业服务与供应链管理的整合研究[J].工业工程,2004,7(4)：41-45.
[13]付秋芳,王文博.服务供应链运作参考模型研究[J].物流技术,2010(8)：112-116.
[14]李红.服务供应链运营管理分析[J].九江学院学报(自然科学版),2010(3)：43-47.
[15]马士华,林勇.供应链管理[M].背景：机械工业出版社,2000.5.
[16]Cook D, Chung C H. Service Typologies:A State of the Art Survey[J]. Production and Operations Management,1999,8(3):318-338.
[17]傅烨.供应链与服务链管理比较研究[J].物流技术,2005(2)：70-71.
[18]Langenwalter G A. Enterprise Resources Planning and Beyond:Integrating Your Entire Organization[M]. St Lucie Press,2000.
[19]袁航.服务供应链与服务外包关系研究[J].经济研究导刊,2008,23(4)：14-15.
[20]Stock J, Lambert D M. Strategic logistics management. New York, NY:McGraw-Hill, 2001.
[21]Amold M, Elliot M. Customer service in the distributor channel empirical findings. Journal of Business Logistics,1998,19(2):103-130.
[22]闫秀霞,孙林岩,王侃昌.物流服务供应链模式特性及其绩效评价研究[J].中国机械工程,2005(11)：969-973.
[23]申成霖,汪波.基于AHP方法的物流服务供应商选择决策研究[J].西北农林科技大学学报：社会科学版,2005(3)：70-73.
[24]高志军,刘伟.物流服务供应链集成管理的演化机制研究[J].物流工程与管理,2009,31(6)：78-80.
[25]崔爱平,刘伟,张旭.LSSC基本理论框架[J].上海海事大学学报,2008,29(1)：1-6.
[26]崔爱平.基于供应链契约的物流服务供应链能力优化与协调研究[D].上海：上海海事大学,2008.12.
[27]张德海.物流服务供应链的协调机制研究[D].成都：电子科技大学,2007.9.
[28]高志军,刘伟,王岳峰.基于物流能力的物流服务供应链研究[J].物流与采购研究,2009(23)：17-22.
[29]刘玉莹.物流服务供应链绩效评价研究[D].兰州：兰州理工大学,2009.4.
[30]斯特劳斯(德)编,吴健,李莹,邓水光译.服务科学：基础、挑战与未来发展[M].浙江：浙江大学出版社,2010,7.
[31]EDWARD G A, DOUGLAS JM. A simulation game for teaching service-oriented supply chain management[J]. Journal of Production and Operations Manage,2000,9(1): 40-55.
[32]Tuncdan Baltacioglu,Erhan Ada,Melike D. Kaplan.A New Framework for Service Supply Chains[J]. The Service Industries Journal,2007,27(2):105-124.
[33]HENK A, BARTV. Amplification in service supply chains:An exploratory case study from the telecom industry[J]. Production and Operations Manage,2003,12(2):204-223.
[34]Edward G. Anderson,Jr. Douglas J. Morrice,Gary Lundeen.Stochastic Optimal Control for Staffing and Backlog Policies in a Two-Stage Customized Service Supply Chain[J].Production and Operations Management,2006,15(2):262-278.
[35]Coyle, Angela.Are You in This Country? How "Local" Social Relations Can Limit the "Globalisation" of Customer Services Supply Chains[J].Antipode,2010,42(2):289-309.
[36]Mustafee, Navonil. Facilitating the Analysis of a UK National Blood Service Supply Chain Using Distributed Simulation[J].Simulation,2009,85(2):113-128.
[37]N. Saccani,P. Johansson,M. Perona.Configuring the After-Sales Service Supply Chain:A Multiple Case Study[J]. International Journal of Production Economics,2007, (2): 52-69.
[38]Anderson E G. Morrice D J, Lundeen G. Stochastic optimal control for staffing and backlog policies in a two-stage customized service supply chain. Production&Operations Management,2006,15(2):262-278.
[39]Chou M C, Ye H, Yuan X M. Analysis of a software-focused products and service supply chain[J]. IEEE Transactions on Industrial Informatics,2006,2(4):295-302.
[40]Morrice D J, Anderson E G, Bharadwaj S. A simulation study to assess the efficacy of linear control theory models for the coordination of a two-stage customized service supply chain[J]. Proceedings of Simulation Conference,2004,2:1128-1135.
[41]付秋芳,王文博.服务供应链运作参考模型研究[J].物流技术,2010(8)：112-116.
[42]王振锋,王旭,卓翔芝.基于信息中心的服务供应链管理的模型[J].统计与决策,2009(8)：169-171.
[43]谢圣涛,彭越.基于服务供应链的铁路货运站现代物流发展对策研究[J].铁道运输与经济,2009,31(7)：72-75.
[44]宋华,于亢亢.服务供应链的结构创新模式[J].商业经济与管理,2008(7)：3-11.
[45]桂寿平,丁郭音,张智勇,等.基于Anylogic的物流服务供应链牛鞭效应仿真分析[J].计算机应用研究,2010,27(1)：138-140,144.
[46]程建刚,李从东.服务供应链网络优化模型及解法[J].电子科技大学学报(社科版),2009,11(1)：61-64.
[47]宋丹霞,黄卫来,徐杨.基于服务外包视角的生产性服务供应链管理模式[J].工业工程,2009,12(2)：37-43
[48]贾清萍.农村医疗供应链下游主体行为的系统模型分析与对策研究[J].物流与采购研究,2009(2)：93-95.
[49]彭红军,周梅华,刘满芝.大型煤炭供应链集成决策模型及应用[J].计算机集成制造系统,2009,15(9)：1738-1742.
[50]张智勇,郑成华,宋薛峰.基于改进Shapley值的港口物流服务供应链利益分配分析[J].工业技术经济,2009,28(6)：113-115.
[51]毛超艳,梁喜.面向循环经济的租赁服务供应链及其实施策略研究[J].商场现代化(上旬刊),2008(12)：36-37.
[52]金立印.服务供应链管理、顾客满意与企业绩效[J].中国管理科学,2006,14(2)：100-106.
[53]林家宝,鲁耀斌,张龙.移动服务供应链的收益分配机制研究[J].管理学报,2009,6(7)：906-908.
[54]郝爱民.集成化大宗农产品供应链模型与应用[J].商业研究,2010(2)：128-131.
[55]宋华,陈金亮.服务供应链中服务集成商竞争优势影响因素的案例研究[J].中国软科学增刊上,296-301.
[56]陈新平.服务业供应链IUE-SSC模型及其在信息服务业的应用[J].图书馆学研究,2008(7)：68-72.
[57]刘伟华,季建华,王振强.基于服务产品的服务供应链设计[J].工业工程,2008,11(4)：60-65.
[58]苟娟琼,李学伟,王家琦.面向服务的供应链动态整合模型研究[J].物流技术,2009,28(5)：107-114.
[59]Maltz A B, Ellram L M. Total cost of relationship:An analytical framework for the logistics outsourcing decision[J]. Journal of Business Logistics,1997,18(1):45-66.
[60]Bolumole Y A, Frankel R, Naslund D. Developing a theoretical framework for logistics outsourcing[J]. Transportation Journal,2007,46(2):35-44.
[61]Hovora J. Logistics in onboard services (in flight services) of airlines[J]. Tourism and Hospitality Research,2001,3(2):177-180.
[62]Copacino W C. Copacino on strategy "Fourth-Party Logistics":Beyond 3PL[J]. Logistics Management,1997,36(4):43.
[63]Zhu J M, Han S L, Seah K Y The third-party logistics services and globalization of manufacturing[J]. International Planning Studies,2002,7(1):89-104.
[64]Sohail M S, Austin N K, Rushdi M. The use of third party logistics services:A Malaysian perspective[J]. Technovation,2003,23(S):401-408.
[65]Sohail M S, Auatin N K, Rushdi M. The use of third-party logistics services:Evidence from a sub-Sahara African Nation[J]. International Journal of Logistics:Research & Applications,2004,7(1):45-57.
[66]Anonymous. Power of'four'reaches east[J]. Supply Chain Europe,2005,14(3):36-45.
[67]Stone M A. European expansion of UK third-party logistics service providers[J]. International Journal of Logistics:Research and Applications,2001,4(1):97-115.
[68]Cho. J. K. Firm performance in the E-commerce market:the role of logistics capabilities and logistics outsourcing[D]. Arkansas:San M. Walton College of Business University of Arkansas,2001.
[69]徐娟,刘志学.基于实物期权的物流外包成本风险[J].系统工程,2007(12)：34-37.
[70]刘利军,郑晨生.基于供应链管理的物流外包决策研究[J].机械设计与制造,2006(3)：168-169.
[71]孟祥茹.基于交易费用的物流外包研究[J].商业研究,2004(21)：33-35.
[72]王婷,汤莉,徐培.基于委托代理关系的农产品物流外包激励契约研究[J].商业研 究,2010(9)：44-48.
[73]刘艳锐,孙福田,索瑞霞.基于效益最优的企业物流外包决策的量化研究[J].数学的实践与认识,2010,40(10)：40-45.
[74]姚建明,刘丽文.企业物流服务外包决策动因及其关系研究[J].商业研究,2010(5)：1-8.
[75]陈乐群,谢志忠委托代理的企业物流业务外包风险及其规避[J].内蒙古农业大学学报(社会科学版),2008,10(5)：104-106.
[76]彭本红,吴桂平.物流外包的信任博弈及风险防范措施研究[J].统计与决策,2008(11)：64-66.
[77]肖斌,李超.物流外包决策模型研究[J].哈尔滨商业大学学报(社会科学版),2008(4)：60-62.
[78]梁静.物流外包中的相关委托-代理模型研究[J].科技管理研究,2009(8)：338-341.
[79]梁静,蔡淑琴,吴颖敏.信息共享程度对物流外包激励契约的影响[J].中国管理科学,2006,14(1)：100-105.
[80]李宝珠,王颖.基于ANP的企业物流外包服务评价研究[J].中国农机化,2010(2)：89-93.
[81]赵柱文,段晓英.物流业务外包管理中的服务质量博弈行为[J].工业工程,2010,13(2)：45-47.
[82]刘伟华,刘希龙,贺登才.我国制造企业物流外包模式及其发展路径[J].工业工程,2009,12(4)：1-5.
[83]SCHMIDT G, WILHELM W E. Strategic, Tactical and Operational Decisions in Multi-national Logistics Networks:A Review and Discussion pf Modeling Issues [J]. International Journal of Production Research,2000,38(7):1501-1523.
[84]HOKEY M, SEAN B E. An Integrated Decision Support System for Global Logistics[J]. International Journal of Physical Distribution & Logistics Management, 1994,24(1):29-39.
[85]Wang Y, Sang D Y Multi-agent framework for third party logistics in E-commerce[J]. Expert Systems with Applications,2005,29(2):431-436.
[86]Goran Persson, Helge Virum. Growth strategies for logistics service providers, a case study [J]. International Journal of Logistics Management,2001,12(1),53-64.
[87]Lisa M. Ellram,Wendy L. Tate.Corey Billington.Understanding and Managing the Services Supply Chain[J].The Journal of Supply Chain Management,2004, (Fall): 17-32.
[88]Dirk de Waart,Steeve Kempei.5 Steps to Service Supply Chain Excellence[J].Supply Chain Management Review,2004, (1):28-35.
[89]Rabinovich E, Knemeyer A M. Logistics service providers in Internet supply chains[J]. California Management Review,2006,48(4):84-108.
[90]田宇.物流服务供应链构建中的供应商选择研究[J].系统工程理论与实践,2003,23(5)：49-53.
[91]郭俊芳,周生宝.面向服务的供应链系统集成模型研究[J].山西大同大学学报(自然科学版),2009,25(1)：11-12,33.
[92]张德海,邵培基,刘德文.面向物流服务供应链的商业智能系统设计[J].管理学报,2007,4(3)：288-292.
[93]张德海,刘德文.物流服务供应链的故障树分析及优化[J].统计与决策,2009(14)：175-177.
[94]李红.服务供应链运营管理分析[J].九江学院学报(自然科学版),2010(3)：43-47.
[95]Spinler S, Huchzermeier A. The valuation of options on capacity with cost and demand uncertainty[J]. European Journal of Operation Research,2006,171(3):915-934.
[96]Fang F., Whinston, A. Option contracts and capacity management enabling price discrimination under demand uncertainty[J]. Production & Operations Management, 2007,16(1):125-137.
[97]ZHOU Yongwu. A comparison of different quantity discountpricing policies in a two echelon channel with stochastic and asymmetric demand and information[J]. European Journal ofOperational Research,2007,181(5):686-703.
[98]HSIEH C C, WU C H. Capacity allocation ordering and pri-cing decisions in a supply chain with demand and supply uncertainties[J]. European Journal of Operational Research,2008,184(2):667-684.
[99]QIN Yiyan, TANG Huanwen, GUO Chonghui. Channel coordination and volume discounts with price-sensitive demand[J]. International Journal of Production Economics,2007,105(1):43-53.
[100]ARCELUS F J, KUMAR S, SRINIVASAN G. Evaluating manufactures buyback policies in a singleperiod two echelon framework under price dependent stochastic demand[J].Omega,2006,36(5):808-824.
[101]Baker,G.,Gibbons,R.,Murphy K. J. Relational Contracts and the Theory of the Firm[J]. Quarterly Journal of Economics,2002, (117):39-83.
[102]Kevin R Moore. Trust and relationship commitment in logistics alliances:A buyer perspective[J]. International Journal of purchasing and Materials Management,1998, 37(5):51-60.
[103]Wei S L. A lemonsmarket. An incentive scheme to induce truth telling in third party logistics providers[J]. European Journal of Operational Research,2000,5(20):519-525.
[104]Frank Y C. Analysis of third-party warehousing contracts with commitments [J]. European Journal of Operational Research,2001,6(21):603-610.
[105]Cooke J A. How to build a solid third-party relationship [J].Logistics management, 1996,2(16):52-58.
[106]Maltz A B. Ellran L M. Total cost of relationship:an analytical framework for the logistics outsourcing decision [J]. Journal of Business Logistics,1997,17(5):24-33.
[107]刘伟华,季建华,张涛.基于物流服务组合的两级物流服务供应链利润分配模型[J].武汉理工大学学报(交通科学与工程版),2008,32(4)：589-592.
[108]樊琦.物流服务供应链收益分享的变权激励模型[J].工业技术经,2008,27(12)：117-118.
[109]桂云苗,龚本刚,程幼明.需求不确定下物流服务供应链协调[J].计算机集成制造系统,2009,15(12)：2412-2419.
[110]黄光明,刘鲁.两阶段价格和需求变动产品的供应链协调[J].中国管理科学,2008,16(1)：60-65.
[111]李琳,周永务.弹性需求下带有分摊运费的供应链协调策略[J].计算机集成制造系统,2007,13(1)：171-177.
[112]张德海,刘德文.物流服务供应链的信息共享激励机制研究[J].科技管理研究,2008(6)：214-216.
[113]田宇,吴佩勋.物流服务供应链收益分享合同模型[J].科技管理研究,2006(1)：227-229.
[114]陈志松.第三方物流服务供应链契约模型[J].统计与决策,2008(15)：58-60.
[115]马翠华.基于能力合作的物流服务供应链协同机制研究[J].中国流通经济,2009(2)：24-28.
[116]鄢飞,董千里,王莉萍.物流服务供应链协同运作机理分析[J].统计与信息论坛,2009,24(8)：53-58.
[117]张辰彦.物流服务供应链协同问题探讨[J],科技与管理,2007(5)：33-36.
[118]K.L. Choy.Chung-Lun Li,Stuart C.K. So.Managing Uncertainty in Logistics Service Supply Chain[J]. International Journal of Risk Assessment and Management,2007,7(1): 19-43.
[119]Sengupta K, Heiser D R. Cook L S. Manufacturing and service supply chain performance:A Comparative Analysis[J]. Journal of Supply Chain Management,2006, 42(4):5-16.
[120]Casaca A C, Marlow P B. The competitiveness of short sea shipping in multimodal logistics supply chains:Service attributes[J]. Maritime Policy & Management,2005, 32(4):363-382.
[121]Hertz S, Alfredsson M. Strategic development of third party logistics providers[J]. Industrial Marketing Management,2003,32(2):139-149.
[122]Anderssona D, Nornnan A. Procurement of logistics services-a minutes work or a multi-year project?[J]. European Journal of Purchasing & Supply Management,2002, 8(3):3-14.
[123]Aminia M, Donna R R, Bienstock C. Designing a reverse logistics operation for short cycle time repair services. International Journal of Production Economics,2005,96(3): 367-380.
[124]Mentzer J T, Myers M B, Cheung M. Global market segmentation for logistics services[J]. Industrial Marketing Management,2004,33(1):15-20.
[125]张大陆,姚进.电子商务环境下面向顾客的服务质量评价体系[J].计算机工程,2005,31(6)：66-68.
[126]宋丹霞,黄卫来.服务供应链视角下的生产性服务供应商评价[J].武汉理工大学学报·信息与管理工程版,2010,32(3)：473-477.
[127]姜方桃.集成化供应链整体绩效评价的应用分析[J].统计与决策,2009(23)：57-60.
[128]刘仁军.基于关系契约的供应链物流服务深化研究[J].中南财经政法大学学报,2007(4)：73-78.
[129]任杰.基于物流服务供应链模式的集成物流服务商选择的研究[J].商场现代化,2006(9)：111-112.
[130]郭梅,朱金福.基于模糊粗糙集的物流服务供应链绩效评价[J].系统工程,2007,25(7)：48-53.
[131]刘娟.基于改进灰关联法的服务供应链绩效评价[J].综合管理,2008(12)：283-284.
[132]李倩,张圣忠,吴群琪.物流服务供应链中违约风险形成机理探析[J].经济与管理,2010,24(6)：61-64.
[133]高志军,刘伟.物流服务供应链风险管理模型研究[J].商业时代,2010(9)：29-30.
[134]HandfielR B, BechtelC. The Role of Trust and Relationship Structure in Improving Supply Chain Responsiveness[J].Industrial Marketing Management,2002,31:367-382.
[135]Williamson, O. E.The Economic Institutions of Capitalism:Firms, Markets, Relational Contracting[M].New York:Free Press,1985.
[136]陈郁编.企业制度与市场组织——交易费用经济学文选[M].上海：上海三联书店,上海人民出版社,1996：51-55.
[137]王炜.基于核心能力的企业战略扩张能力研究[D].武汉：华中科技大学,2009.
[138]迈克尔.波特(美)著,陈小悦译.竞争优势[M].北京：华夏出版社,2005.8.
[139]Donald J B. Logistics management:The integrated supply china Process. New York, McGraw-Hill,1996:118.
[140]蔡云飞,邹飞.物流服务供应链及其构建[J].企业改革与管理,2006(8)：17-18.
[141]江慧莉.基于服务供应链的功能型物流供应商选择研究[D].上海：上海交通大学,2009.1.
[142]邹小芃,唐元琦.亟待关注的领域：物流金融学[J].科技进步与对策,2004,(4)：163-165.
[143]程新平.服务业供应链IUE_SSC模型及其在信息服务业的应用[J].图书馆学研究,2008(7)：68-72.
[144]张文杰,张可明编.物流系统分析[M].北京：高等教育出版社2008.3.
[145]王超锋.随机环境下物流服务供应链分包合同策略研究[D].成都：西南交通大学,2008.7
[146]诸燕芳.服务型供应链的构建与竞争力评价研究[D].浙江：浙江工业大学,2008.11
[147]Wang Jiawen. Fuzzy hierarchical TOPSIS for supplier selection[J].Applied soft computing,2009,9,377-386.
[148]Yan Xiuxia. An Interval arithmetic based fuzzy TOPSIS model[J].Expert systems with applications,2009,36,10870-10876.
[149]Reza Farzipoor Saen. A mathematical model for selecting third-party reverse logistics providers[J] Journal of Procurement Mangement,2009,2(2):1800-190.
[150]Najla Aissaou,Mohaned Houar. Supplier selection and Order Lot sizing modeling a review[J].Computer&Operations research,2007,34:3516-3540.
[151]武田哲男(日)著,李伟(译).如何提高客户满意度[M].上海：东方出版社,2004.5.
[152]菲茨西蒙斯(美).服务管理-运营、战略和信息技术(第二版)[M].北京：机械工业出版社,2002.5.
[153]Kumara M, Vratb P,Shankarc R. A fuzzy goal programming approach for vendor selection problem in a supply chain[J]. Computers& Industrial Engineering, 2004,46(3):69-85.
[154]SHYUR H J. COTS Evaluation Using Modified TOPSIS and ANP[J]. Applied Mathematics and Computation,2006,177(1):251-259.
[155]高芳,赵强,赵刚.基于离散型Hopfield神经网络的供应商评价模型[J].计算机集 成制造系统,2004,10(1)：95-98.
[156]周康渠,廖林清.韩晓刚等.改进的质量功能配置在订单驱动产品开发中的应用[J].中国机械工程,2005,16(7)：603-605.
[157]郭永辉.基于改进型QFD方法的订单型企业产能绩效评价研究[J].技术经济与管理研究,2010(1)：13-17.
[158]王晓立,马士华.供应和需求不确定条件下物流服务供应链能力协调研究[J].运筹与管理2011,20(2)：44-49.
[159]Cachon G P, Lariviere M A. Supply Chain Coordination with Revenue-Sharing Contracts:Strengths and Limitations[J]. Management Science,2005,51(1):30-44.
[160]吴庆.第三方物流服务提供商与客户企业的协调合同研究[D].重庆：重庆大学,2008.
[161]刘伟华,季建华,顾巧论等.物流服务供应链两级合作的质量监控与协调[J].工业工程与管理,2007,12(3)：47-52.
[162]中华书局编译.大英百科全书中文版[M].台北：台湾中华书局股份有限公司,1986.
[163]Diaz-Balteiro, L; Herruzo, AC; Martinez, M, et al. An analysis of productive efficiency and innovation activity using DEA:An application to Spain's wood-based industry [J]. Management Accounting,1998,80(1):45-47.
[164]Kee-hung Lai. Service capability and performance of logistics service providers[J]. Transportation Research Part E,2004,(40):385-399.
[165]A Michael Knemeyer, Paul R Murphy. Evaluating the performance of third-party logistics arrangements:a relationship marketing perspective[J]. Journal of Supply Chain Management,2004,40(1):35-51.
[166]戴勇.基于AHP的DEA分析基础上的虚拟物流企业联盟伙伴选择[J].系统工程,2002,20(3)：47-51.
[167]张赫,李秀,刘文煌.第四方物流中3PL供应商评价体系及方法研究[J].制造业自动化,2005,27(6)：1-4.
[168]LIU Yang, WU Yu-hua. Empirical analysis on TFP change in Chinese logistics industry: A nonparametric Malmquist index approach[J]. Chinese Business Review, 2007,6(4):35-40.
[169]邓学平.我国物流企业生产率实证研究与分析[D].重庆：重庆大学,2008.12
[170]魏权龄.数据包络分析-科学出版社[M].北京：科学出版社，2004.
[171]侯杰泰,温忠麟,成子娟.结构方程模型及其应用[M].北京：教育科学出版社,2004.
[172]吴金卓.基于DEA原理的物流企业综合效率评价[D].哈尔滨：东北林业大学, 2005.
[173]叶飞,徐学军.动态联盟的绩效评价指标体系及其评价方法[J].系统工程理论与实践,2000(9)：117-119.
[174]James H. Martina, Bruno Grbac. Using supply chain management to leverage a firm's market orientation[J]. Industrial Marketing Management,2003(32):25-38.
[175]Editorial. Supply chain management:Theory and applications[J]. European Journal of Operational Research,2004,159:265-268.
[176]Mallik S, Harker P T. Coordinaling supply chains with competition:capacity allocation in semiconductor manufacturing[J]. European Journal of Operational Research,2004, 159:330-347.
[177]马士华,陈铁巍.基于供应链的物流服务能力构成要素及评价方法研究[J].计算机集成制造系统-CMS,2007,15(4):744-750.
[178]Kumara M, Vratb P,Shankarc R. A fuzzy goal programming approach for vendor selection problem in a supply chain[J]. Computers& Industrial Engineering, 2004,46(3):69-85.
[179]Norreklit Hanne. The Balanced Scorecard:what is the score? A rhetorical analysis of the Balanced Scorecard[J]. Organizations and Society,2003, (6):591-619.
[180]赵丽娟,罗兵.绿色供应链中环境管理绩效模糊综合评价[J].重庆大学学报,2003,26(11)：155-158.
[181]吴隽,王兰义,李一军.基于模糊质量功能展开的物流服务供应商选择研究[J].中国软科学,2010(3)：145-151.
[182]王海燕.我国逆向物流发展研究[D].武汉：武汉理工大学,2007.
[183]杜栋,庞庆华.现代综合评价方法与案例精选[M].北京：清华大学出版社,2005.9
[184]PRTM. SCOR Model. http://www. ie. utoronto.ca/EIL/profiles/rune,2002-09-10.
[185]Gunasekaran A, Patel C, McCraughey R E. A Frame-work for Supply Chain Performance Measurement[J]. International Journal of Production Economics,2004,87 (3):333-347.
[186]霍佳震.企业评价创新-集成化供应链绩效及其评价[M].石家庄：河北人民出版社,2001.
[2]商务部.2009/2010中国流通产业发展报告[R].2010.4.28.
[3]任杰.基于物流服务供应链模式的集成物流服务商选择的研究[J].商场现代化,2006(9)：111-112.
[4]ELLRAM LM, TATEW L, BILLINGTON C. Understanding and managing the services supply chain[J]. Journal of Supply Chain Management,2004,40(4):17-32.
[5]Dirk de Waart, Steeve Kempei. Five Steps to Service Supply Chain Excellence[J]. Supply Chain Management Review,2004, (1):28-35.
[6]Tuncdan Baltacioglu, Erhan Ada,Melike D. Kaplan. A New Framework for Service Supply Chains[J]. The Service Industries Journal,2007,27(2):105-124.
[7]S H Huang, S K Sheoran, H Keskar. Computer Assisted Supply Chain on Figuration Based on Supply Chain Operations Reference (SCOR) Model[J].Computers & Industrial Engineering,2005, (1):377-394.
[8]宋丹霞,黄卫来,徐杨.服务供应链管理模式特性及绩效评价体系研究[J].物流技术,2009,28(1)：115-118.
[9]袁航.服务供应链与服务外包关系研究[J].经济研究导刊,2008,23(4)：14-15.
[10]张英姿.初探旅游服务供应链管理[J].雁北师范学院学报,2005,21(1)：22-24.
[11]黄小军,甘筱青.旅游服务供应链初探[J].产业观察,2006(25)：91-93.
[12]陈小峰,李从东.住宅区多元物业服务与供应链管理的整合研究[J].工业工程,2004,7(4)：41-45.
[13]付秋芳,王文博.服务供应链运作参考模型研究[J].物流技术,2010(8)：112-116.
[14]李红.服务供应链运营管理分析[J].九江学院学报(自然科学版),2010(3)：43-47.
[15]马士华,林勇.供应链管理[M].背景：机械工业出版社,2000.5.
[16]Cook D, Chung C H. Service Typologies:A State of the Art Survey[J]. Production and Operations Management,1999,8(3):318-338.
[17]傅烨.供应链与服务链管理比较研究[J].物流技术,2005(2)：70-71.
[18]Langenwalter G A. Enterprise Resources Planning and Beyond:Integrating Your Entire Organization[M]. St Lucie Press,2000.
[19]袁航.服务供应链与服务外包关系研究[J].经济研究导刊,2008,23(4)：14-15.
[20]Stock J, Lambert D M. Strategic logistics management. New York, NY:McGraw-Hill, 2001.
[21]Amold M, Elliot M. Customer service in the distributor channel empirical findings. Journal of Business Logistics,1998,19(2):103-130.
[22]闫秀霞,孙林岩,王侃昌.物流服务供应链模式特性及其绩效评价研究[J].中国机械工程,2005(11)：969-973.
[23]申成霖,汪波.基于AHP方法的物流服务供应商选择决策研究[J].西北农林科技大学学报：社会科学版,2005(3)：70-73.
[24]高志军,刘伟.物流服务供应链集成管理的演化机制研究[J].物流工程与管理,2009,31(6)：78-80.
[25]崔爱平,刘伟,张旭.LSSC基本理论框架[J].上海海事大学学报,2008,29(1)：1-6.
[26]崔爱平.基于供应链契约的物流服务供应链能力优化与协调研究[D].上海：上海海事大学,2008.12.
[27]张德海.物流服务供应链的协调机制研究[D].成都：电子科技大学,2007.9.
[28]高志军,刘伟,王岳峰.基于物流能力的物流服务供应链研究[J].物流与采购研究,2009(23)：17-22.
[29]刘玉莹.物流服务供应链绩效评价研究[D].兰州：兰州理工大学,2009.4.
[30]斯特劳斯(德)编,吴健,李莹,邓水光译.服务科学：基础、挑战与未来发展[M].浙江：浙江大学出版社,2010,7.
[31]EDWARD G A, DOUGLAS JM. A simulation game for teaching service-oriented supply chain management[J]. Journal of Production and Operations Manage,2000,9(1): 40-55.
[32]Tuncdan Baltacioglu,Erhan Ada,Melike D. Kaplan.A New Framework for Service Supply Chains[J]. The Service Industries Journal,2007,27(2):105-124.
[33]HENK A, BARTV. Amplification in service supply chains:An exploratory case study from the telecom industry[J]. Production and Operations Manage,2003,12(2):204-223.
[34]Edward G. Anderson,Jr. Douglas J. Morrice,Gary Lundeen.Stochastic Optimal Control for Staffing and Backlog Policies in a Two-Stage Customized Service Supply Chain[J].Production and Operations Management,2006,15(2):262-278.
[35]Coyle, Angela.Are You in This Country? How "Local" Social Relations Can Limit the "Globalisation" of Customer Services Supply Chains[J].Antipode,2010,42(2):289-309.
[36]Mustafee, Navonil. Facilitating the Analysis of a UK National Blood Service Supply Chain Using Distributed Simulation[J].Simulation,2009,85(2):113-128.
[37]N. Saccani,P. Johansson,M. Perona.Configuring the After-Sales Service Supply Chain:A Multiple Case Study[J]. International Journal of Production Economics,2007, (2): 52-69.
[38]Anderson E G. Morrice D J, Lundeen G. Stochastic optimal control for staffing and backlog policies in a two-stage customized service supply chain. Production&Operations Management,2006,15(2):262-278.
[39]Chou M C, Ye H, Yuan X M. Analysis of a software-focused products and service supply chain[J]. IEEE Transactions on Industrial Informatics,2006,2(4):295-302.
[40]Morrice D J, Anderson E G, Bharadwaj S. A simulation study to assess the efficacy of linear control theory models for the coordination of a two-stage customized service supply chain[J]. Proceedings of Simulation Conference,2004,2:1128-1135.
[41]付秋芳,王文博.服务供应链运作参考模型研究[J].物流技术,2010(8)：112-116.
[42]王振锋,王旭,卓翔芝.基于信息中心的服务供应链管理的模型[J].统计与决策,2009(8)：169-171.
[43]谢圣涛,彭越.基于服务供应链的铁路货运站现代物流发展对策研究[J].铁道运输与经济,2009,31(7)：72-75.
[44]宋华,于亢亢.服务供应链的结构创新模式[J].商业经济与管理,2008(7)：3-11.
[45]桂寿平,丁郭音,张智勇,等.基于Anylogic的物流服务供应链牛鞭效应仿真分析[J].计算机应用研究,2010,27(1)：138-140,144.
[46]程建刚,李从东.服务供应链网络优化模型及解法[J].电子科技大学学报(社科版),2009,11(1)：61-64.
[47]宋丹霞,黄卫来,徐杨.基于服务外包视角的生产性服务供应链管理模式[J].工业工程,2009,12(2)：37-43
[48]贾清萍.农村医疗供应链下游主体行为的系统模型分析与对策研究[J].物流与采购研究,2009(2)：93-95.
[49]彭红军,周梅华,刘满芝.大型煤炭供应链集成决策模型及应用[J].计算机集成制造系统,2009,15(9)：1738-1742.
[50]张智勇,郑成华,宋薛峰.基于改进Shapley值的港口物流服务供应链利益分配分析[J].工业技术经济,2009,28(6)：113-115.
[51]毛超艳,梁喜.面向循环经济的租赁服务供应链及其实施策略研究[J].商场现代化(上旬刊),2008(12)：36-37.
[52]金立印.服务供应链管理、顾客满意与企业绩效[J].中国管理科学,2006,14(2)：100-106.
[53]林家宝,鲁耀斌,张龙.移动服务供应链的收益分配机制研究[J].管理学报,2009,6(7)：906-908.
[54]郝爱民.集成化大宗农产品供应链模型与应用[J].商业研究,2010(2)：128-131.
[55]宋华,陈金亮.服务供应链中服务集成商竞争优势影响因素的案例研究[J].中国软科学增刊上,296-301.
[56]陈新平.服务业供应链IUE-SSC模型及其在信息服务业的应用[J].图书馆学研究,2008(7)：68-72.
[57]刘伟华,季建华,王振强.基于服务产品的服务供应链设计[J].工业工程,2008,11(4)：60-65.
[58]苟娟琼,李学伟,王家琦.面向服务的供应链动态整合模型研究[J].物流技术,2009,28(5)：107-114.
[59]Maltz A B, Ellram L M. Total cost of relationship:An analytical framework for the logistics outsourcing decision[J]. Journal of Business Logistics,1997,18(1):45-66.
[60]Bolumole Y A, Frankel R, Naslund D. Developing a theoretical framework for logistics outsourcing[J]. Transportation Journal,2007,46(2):35-44.
[61]Hovora J. Logistics in onboard services (in flight services) of airlines[J]. Tourism and Hospitality Research,2001,3(2):177-180.
[62]Copacino W C. Copacino on strategy "Fourth-Party Logistics":Beyond 3PL[J]. Logistics Management,1997,36(4):43.
[63]Zhu J M, Han S L, Seah K Y The third-party logistics services and globalization of manufacturing[J]. International Planning Studies,2002,7(1):89-104.
[64]Sohail M S, Austin N K, Rushdi M. The use of third party logistics services:A Malaysian perspective[J]. Technovation,2003,23(S):401-408.
[65]Sohail M S, Auatin N K, Rushdi M. The use of third-party logistics services:Evidence from a sub-Sahara African Nation[J]. International Journal of Logistics:Research & Applications,2004,7(1):45-57.
[66]Anonymous. Power of'four'reaches east[J]. Supply Chain Europe,2005,14(3):36-45.
[67]Stone M A. European expansion of UK third-party logistics service providers[J]. International Journal of Logistics:Research and Applications,2001,4(1):97-115.
[68]Cho. J. K. Firm performance in the E-commerce market:the role of logistics capabilities and logistics outsourcing[D]. Arkansas:San M. Walton College of Business University of Arkansas,2001.
[69]徐娟,刘志学.基于实物期权的物流外包成本风险[J].系统工程,2007(12)：34-37.
[70]刘利军,郑晨生.基于供应链管理的物流外包决策研究[J].机械设计与制造,2006(3)：168-169.
[71]孟祥茹.基于交易费用的物流外包研究[J].商业研究,2004(21)：33-35.
[72]王婷,汤莉,徐培.基于委托代理关系的农产品物流外包激励契约研究[J].商业研 究,2010(9)：44-48.
[73]刘艳锐,孙福田,索瑞霞.基于效益最优的企业物流外包决策的量化研究[J].数学的实践与认识,2010,40(10)：40-45.
[74]姚建明,刘丽文.企业物流服务外包决策动因及其关系研究[J].商业研究,2010(5)：1-8.
[75]陈乐群,谢志忠委托代理的企业物流业务外包风险及其规避[J].内蒙古农业大学学报(社会科学版),2008,10(5)：104-106.
[76]彭本红,吴桂平.物流外包的信任博弈及风险防范措施研究[J].统计与决策,2008(11)：64-66.
[77]肖斌,李超.物流外包决策模型研究[J].哈尔滨商业大学学报(社会科学版),2008(4)：60-62.
[78]梁静.物流外包中的相关委托-代理模型研究[J].科技管理研究,2009(8)：338-341.
[79]梁静,蔡淑琴,吴颖敏.信息共享程度对物流外包激励契约的影响[J].中国管理科学,2006,14(1)：100-105.
[80]李宝珠,王颖.基于ANP的企业物流外包服务评价研究[J].中国农机化,2010(2)：89-93.
[81]赵柱文,段晓英.物流业务外包管理中的服务质量博弈行为[J].工业工程,2010,13(2)：45-47.
[82]刘伟华,刘希龙,贺登才.我国制造企业物流外包模式及其发展路径[J].工业工程,2009,12(4)：1-5.
[83]SCHMIDT G, WILHELM W E. Strategic, Tactical and Operational Decisions in Multi-national Logistics Networks:A Review and Discussion pf Modeling Issues [J]. International Journal of Production Research,2000,38(7):1501-1523.
[84]HOKEY M, SEAN B E. An Integrated Decision Support System for Global Logistics[J]. International Journal of Physical Distribution & Logistics Management, 1994,24(1):29-39.
[85]Wang Y, Sang D Y Multi-agent framework for third party logistics in E-commerce[J]. Expert Systems with Applications,2005,29(2):431-436.
[86]Goran Persson, Helge Virum. Growth strategies for logistics service providers, a case study [J]. International Journal of Logistics Management,2001,12(1),53-64.
[87]Lisa M. Ellram,Wendy L. Tate.Corey Billington.Understanding and Managing the Services Supply Chain[J].The Journal of Supply Chain Management,2004, (Fall): 17-32.
[88]Dirk de Waart,Steeve Kempei.5 Steps to Service Supply Chain Excellence[J].Supply Chain Management Review,2004, (1):28-35.
[89]Rabinovich E, Knemeyer A M. Logistics service providers in Internet supply chains[J]. California Management Review,2006,48(4):84-108.
[90]田宇.物流服务供应链构建中的供应商选择研究[J].系统工程理论与实践,2003,23(5)：49-53.
[91]郭俊芳,周生宝.面向服务的供应链系统集成模型研究[J].山西大同大学学报(自然科学版),2009,25(1)：11-12,33.
[92]张德海,邵培基,刘德文.面向物流服务供应链的商业智能系统设计[J].管理学报,2007,4(3)：288-292.
[93]张德海,刘德文.物流服务供应链的故障树分析及优化[J].统计与决策,2009(14)：175-177.
[94]李红.服务供应链运营管理分析[J].九江学院学报(自然科学版),2010(3)：43-47.
[95]Spinler S, Huchzermeier A. The valuation of options on capacity with cost and demand uncertainty[J]. European Journal of Operation Research,2006,171(3):915-934.
[96]Fang F., Whinston, A. Option contracts and capacity management enabling price discrimination under demand uncertainty[J]. Production & Operations Management, 2007,16(1):125-137.
[97]ZHOU Yongwu. A comparison of different quantity discountpricing policies in a two echelon channel with stochastic and asymmetric demand and information[J]. European Journal ofOperational Research,2007,181(5):686-703.
[98]HSIEH C C, WU C H. Capacity allocation ordering and pri-cing decisions in a supply chain with demand and supply uncertainties[J]. European Journal of Operational Research,2008,184(2):667-684.
[99]QIN Yiyan, TANG Huanwen, GUO Chonghui. Channel coordination and volume discounts with price-sensitive demand[J]. International Journal of Production Economics,2007,105(1):43-53.
[100]ARCELUS F J, KUMAR S, SRINIVASAN G. Evaluating manufactures buyback policies in a singleperiod two echelon framework under price dependent stochastic demand[J].Omega,2006,36(5):808-824.
[101]Baker,G.,Gibbons,R.,Murphy K. J. Relational Contracts and the Theory of the Firm[J]. Quarterly Journal of Economics,2002, (117):39-83.
[102]Kevin R Moore. Trust and relationship commitment in logistics alliances:A buyer perspective[J]. International Journal of purchasing and Materials Management,1998, 37(5):51-60.
[103]Wei S L. A lemonsmarket. An incentive scheme to induce truth telling in third party logistics providers[J]. European Journal of Operational Research,2000,5(20):519-525.
[104]Frank Y C. Analysis of third-party warehousing contracts with commitments [J]. European Journal of Operational Research,2001,6(21):603-610.
[105]Cooke J A. How to build a solid third-party relationship [J].Logistics management, 1996,2(16):52-58.
[106]Maltz A B. Ellran L M. Total cost of relationship:an analytical framework for the logistics outsourcing decision [J]. Journal of Business Logistics,1997,17(5):24-33.
[107]刘伟华,季建华,张涛.基于物流服务组合的两级物流服务供应链利润分配模型[J].武汉理工大学学报(交通科学与工程版),2008,32(4)：589-592.
[108]樊琦.物流服务供应链收益分享的变权激励模型[J].工业技术经,2008,27(12)：117-118.
[109]桂云苗,龚本刚,程幼明.需求不确定下物流服务供应链协调[J].计算机集成制造系统,2009,15(12)：2412-2419.
[110]黄光明,刘鲁.两阶段价格和需求变动产品的供应链协调[J].中国管理科学,2008,16(1)：60-65.
[111]李琳,周永务.弹性需求下带有分摊运费的供应链协调策略[J].计算机集成制造系统,2007,13(1)：171-177.
[112]张德海,刘德文.物流服务供应链的信息共享激励机制研究[J].科技管理研究,2008(6)：214-216.
[113]田宇,吴佩勋.物流服务供应链收益分享合同模型[J].科技管理研究,2006(1)：227-229.
[114]陈志松.第三方物流服务供应链契约模型[J].统计与决策,2008(15)：58-60.
[115]马翠华.基于能力合作的物流服务供应链协同机制研究[J].中国流通经济,2009(2)：24-28.
[116]鄢飞,董千里,王莉萍.物流服务供应链协同运作机理分析[J].统计与信息论坛,2009,24(8)：53-58.
[117]张辰彦.物流服务供应链协同问题探讨[J],科技与管理,2007(5)：33-36.
[118]K.L. Choy.Chung-Lun Li,Stuart C.K. So.Managing Uncertainty in Logistics Service Supply Chain[J]. International Journal of Risk Assessment and Management,2007,7(1): 19-43.
[119]Sengupta K, Heiser D R. Cook L S. Manufacturing and service supply chain performance:A Comparative Analysis[J]. Journal of Supply Chain Management,2006, 42(4):5-16.
[120]Casaca A C, Marlow P B. The competitiveness of short sea shipping in multimodal logistics supply chains:Service attributes[J]. Maritime Policy & Management,2005, 32(4):363-382.
[121]Hertz S, Alfredsson M. Strategic development of third party logistics providers[J]. Industrial Marketing Management,2003,32(2):139-149.
[122]Anderssona D, Nornnan A. Procurement of logistics services-a minutes work or a multi-year project?[J]. European Journal of Purchasing & Supply Management,2002, 8(3):3-14.
[123]Aminia M, Donna R R, Bienstock C. Designing a reverse logistics operation for short cycle time repair services. International Journal of Production Economics,2005,96(3): 367-380.
[124]Mentzer J T, Myers M B, Cheung M. Global market segmentation for logistics services[J]. Industrial Marketing Management,2004,33(1):15-20.
[125]张大陆,姚进.电子商务环境下面向顾客的服务质量评价体系[J].计算机工程,2005,31(6)：66-68.
[126]宋丹霞,黄卫来.服务供应链视角下的生产性服务供应商评价[J].武汉理工大学学报·信息与管理工程版,2010,32(3)：473-477.
[127]姜方桃.集成化供应链整体绩效评价的应用分析[J].统计与决策,2009(23)：57-60.
[128]刘仁军.基于关系契约的供应链物流服务深化研究[J].中南财经政法大学学报,2007(4)：73-78.
[129]任杰.基于物流服务供应链模式的集成物流服务商选择的研究[J].商场现代化,2006(9)：111-112.
[130]郭梅,朱金福.基于模糊粗糙集的物流服务供应链绩效评价[J].系统工程,2007,25(7)：48-53.
[131]刘娟.基于改进灰关联法的服务供应链绩效评价[J].综合管理,2008(12)：283-284.
[132]李倩,张圣忠,吴群琪.物流服务供应链中违约风险形成机理探析[J].经济与管理,2010,24(6)：61-64.
[133]高志军,刘伟.物流服务供应链风险管理模型研究[J].商业时代,2010(9)：29-30.
[134]HandfielR B, BechtelC. The Role of Trust and Relationship Structure in Improving Supply Chain Responsiveness[J].Industrial Marketing Management,2002,31:367-382.
[135]Williamson, O. E.The Economic Institutions of Capitalism:Firms, Markets, Relational Contracting[M].New York:Free Press,1985.
[136]陈郁编.企业制度与市场组织——交易费用经济学文选[M].上海：上海三联书店,上海人民出版社,1996：51-55.
[137]王炜.基于核心能力的企业战略扩张能力研究[D].武汉：华中科技大学,2009.
[138]迈克尔.波特(美)著,陈小悦译.竞争优势[M].北京：华夏出版社,2005.8.
[139]Donald J B. Logistics management:The integrated supply china Process. New York, McGraw-Hill,1996:118.
[140]蔡云飞,邹飞.物流服务供应链及其构建[J].企业改革与管理,2006(8)：17-18.
[141]江慧莉.基于服务供应链的功能型物流供应商选择研究[D].上海：上海交通大学,2009.1.
[142]邹小芃,唐元琦.亟待关注的领域：物流金融学[J].科技进步与对策,2004,(4)：163-165.
[143]程新平.服务业供应链IUE_SSC模型及其在信息服务业的应用[J].图书馆学研究,2008(7)：68-72.
[144]张文杰,张可明编.物流系统分析[M].北京：高等教育出版社2008.3.
[145]王超锋.随机环境下物流服务供应链分包合同策略研究[D].成都：西南交通大学,2008.7
[146]诸燕芳.服务型供应链的构建与竞争力评价研究[D].浙江：浙江工业大学,2008.11
[147]Wang Jiawen. Fuzzy hierarchical TOPSIS for supplier selection[J].Applied soft computing,2009,9,377-386.
[148]Yan Xiuxia. An Interval arithmetic based fuzzy TOPSIS model[J].Expert systems with applications,2009,36,10870-10876.
[149]Reza Farzipoor Saen. A mathematical model for selecting third-party reverse logistics providers[J] Journal of Procurement Mangement,2009,2(2):1800-190.
[150]Najla Aissaou,Mohaned Houar. Supplier selection and Order Lot sizing modeling a review[J].Computer&Operations research,2007,34:3516-3540.
[151]武田哲男(日)著,李伟(译).如何提高客户满意度[M].上海：东方出版社,2004.5.
[152]菲茨西蒙斯(美).服务管理-运营、战略和信息技术(第二版)[M].北京：机械工业出版社,2002.5.
[153]Kumara M, Vratb P,Shankarc R. A fuzzy goal programming approach for vendor selection problem in a supply chain[J]. Computers& Industrial Engineering, 2004,46(3):69-85.
[154]SHYUR H J. COTS Evaluation Using Modified TOPSIS and ANP[J]. Applied Mathematics and Computation,2006,177(1):251-259.
[155]高芳,赵强,赵刚.基于离散型Hopfield神经网络的供应商评价模型[J].计算机集 成制造系统,2004,10(1)：95-98.
[156]周康渠,廖林清.韩晓刚等.改进的质量功能配置在订单驱动产品开发中的应用[J].中国机械工程,2005,16(7)：603-605.
[157]郭永辉.基于改进型QFD方法的订单型企业产能绩效评价研究[J].技术经济与管理研究,2010(1)：13-17.
[158]王晓立,马士华.供应和需求不确定条件下物流服务供应链能力协调研究[J].运筹与管理2011,20(2)：44-49.
[159]Cachon G P, Lariviere M A. Supply Chain Coordination with Revenue-Sharing Contracts:Strengths and Limitations[J]. Management Science,2005,51(1):30-44.
[160]吴庆.第三方物流服务提供商与客户企业的协调合同研究[D].重庆：重庆大学,2008.
[161]刘伟华,季建华,顾巧论等.物流服务供应链两级合作的质量监控与协调[J].工业工程与管理,2007,12(3)：47-52.
[162]中华书局编译.大英百科全书中文版[M].台北：台湾中华书局股份有限公司,1986.
[163]Diaz-Balteiro, L; Herruzo, AC; Martinez, M, et al. An analysis of productive efficiency and innovation activity using DEA:An application to Spain's wood-based industry [J]. Management Accounting,1998,80(1):45-47.
[164]Kee-hung Lai. Service capability and performance of logistics service providers[J]. Transportation Research Part E,2004,(40):385-399.
[165]A Michael Knemeyer, Paul R Murphy. Evaluating the performance of third-party logistics arrangements:a relationship marketing perspective[J]. Journal of Supply Chain Management,2004,40(1):35-51.
[166]戴勇.基于AHP的DEA分析基础上的虚拟物流企业联盟伙伴选择[J].系统工程,2002,20(3)：47-51.
[167]张赫,李秀,刘文煌.第四方物流中3PL供应商评价体系及方法研究[J].制造业自动化,2005,27(6)：1-4.
[168]LIU Yang, WU Yu-hua. Empirical analysis on TFP change in Chinese logistics industry: A nonparametric Malmquist index approach[J]. Chinese Business Review, 2007,6(4):35-40.
[169]邓学平.我国物流企业生产率实证研究与分析[D].重庆：重庆大学,2008.12
[170]魏权龄.数据包络分析-科学出版社[M].北京：科学出版社，2004.
[171]侯杰泰,温忠麟,成子娟.结构方程模型及其应用[M].北京：教育科学出版社,2004.
[172]吴金卓.基于DEA原理的物流企业综合效率评价[D].哈尔滨：东北林业大学, 2005.
[173]叶飞,徐学军.动态联盟的绩效评价指标体系及其评价方法[J].系统工程理论与实践,2000(9)：117-119.
[174]James H. Martina, Bruno Grbac. Using supply chain management to leverage a firm's market orientation[J]. Industrial Marketing Management,2003(32):25-38.
[175]Editorial. Supply chain management:Theory and applications[J]. European Journal of Operational Research,2004,159:265-268.
[176]Mallik S, Harker P T. Coordinaling supply chains with competition:capacity allocation in semiconductor manufacturing[J]. European Journal of Operational Research,2004, 159:330-347.
[177]马士华,陈铁巍.基于供应链的物流服务能力构成要素及评价方法研究[J].计算机集成制造系统-CMS,2007,15(4):744-750.
[178]Kumara M, Vratb P,Shankarc R. A fuzzy goal programming approach for vendor selection problem in a supply chain[J]. Computers& Industrial Engineering, 2004,46(3):69-85.
[179]Norreklit Hanne. The Balanced Scorecard:what is the score? A rhetorical analysis of the Balanced Scorecard[J]. Organizations and Society,2003, (6):591-619.
[180]赵丽娟,罗兵.绿色供应链中环境管理绩效模糊综合评价[J].重庆大学学报,2003,26(11)：155-158.
[181]吴隽,王兰义,李一军.基于模糊质量功能展开的物流服务供应商选择研究[J].中国软科学,2010(3)：145-151.
[182]王海燕.我国逆向物流发展研究[D].武汉：武汉理工大学,2007.
[183]杜栋,庞庆华.现代综合评价方法与案例精选[M].北京：清华大学出版社,2005.9
[184]PRTM. SCOR Model. http://www. ie. utoronto.ca/EIL/profiles/rune,2002-09-10.
[185]Gunasekaran A, Patel C, McCraughey R E. A Frame-work for Supply Chain Performance Measurement[J]. International Journal of Production Economics,2004,87 (3):333-347.
[186]霍佳震.企业评价创新-集成化供应链绩效及其评价[M].石家庄：河北人民出版社,2001.