上饶联通客户维系礼品管理系统的设计与实现
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摘要
目前电信运营商竞争日益激烈,减少客户流失已成为各运营商的经营重点。为了维系老客户,运营商花费了大量的人力、物力,维系成本变的越来越高。为了使维系成本发挥最大效益,运营商必须采用差异化的维系政策。
论文针对当前客户维系工作的现实情况,开发上饶联通客户维系礼品管理系统。上饶联通客户维系礼品管理系统是利用现有的营帐网络,采用基于B/S三层构架的体系结构,以Microsoft IIS 5.0作为WEB服务器设计开发的。论文第一章介绍了本课题的研究背景、系统需求;第二章重点阐述了数据库的设计及通过WEB访问数据库的ASP技术;第三章对系统体系结构、工作流程、系统功能、数据结构等方面进行了总体的设计与实现;第四章给出了具体实现方法和部分功能的实现代码;第五章介绍了系统的不足和可拓展性。
该系统功能模块主要分为三部分:1、工号管理部分,该部分是系统管理员对工号进行管理;2、信息录入部分,该部分主要功能是实现客户的过滤和礼品政策匹配,并录入活动信息:3、信息统计部分,该部分的主要功能是查询数据库,统计出礼品的赠送情况。论文对所实现的系统进行了系统测试,并提出了进一步优化方案。
Currently telecom operators in an increasingly competitive and reduce the loss of customers has become the focus of the business operators. In order to maintain old customers, operators spend a lot of manpower, resources, and maintaining the increasingly high cost of change. In order to maintain the most cost-effective, operators must maintain a difference of policy.
In view of the current paper work, maintaining the reality of the situation, the development of gift management system. Gift management system is the use of the existing network of camps, based on B / S framework of the three-tier architecture, Microsoft IIS 5.0 as the WEB server design and development. Papers on the first chapter of this issue of background, the system needs; second chapter focuses on the design of the database and the WEB access the database through the ASP technology; Chapter III of the system architecture, workflow, the system functions, data structures, and other aspects of the overall design And implementation of chapter IV is a concrete realization of the functional methods and the realization of the code; fourth chapter of the system and the lack of development.
The system function modules can be divided into three parts: 1, the part of management, which is part of the system administrator to manage, 2, the information input part, the function is to achieve some of the major customers of the filter and matching gift policy, and Input activities; 3, some statistical information, that part of the main function is to query the database, the statistics presented gifts to the situation. Papers on the system by achieving a system test and made a further optimization of the programme.
论文针对当前客户维系工作的现实情况,开发上饶联通客户维系礼品管理系统。上饶联通客户维系礼品管理系统是利用现有的营帐网络,采用基于B/S三层构架的体系结构,以Microsoft IIS 5.0作为WEB服务器设计开发的。论文第一章介绍了本课题的研究背景、系统需求;第二章重点阐述了数据库的设计及通过WEB访问数据库的ASP技术;第三章对系统体系结构、工作流程、系统功能、数据结构等方面进行了总体的设计与实现;第四章给出了具体实现方法和部分功能的实现代码;第五章介绍了系统的不足和可拓展性。
该系统功能模块主要分为三部分:1、工号管理部分,该部分是系统管理员对工号进行管理;2、信息录入部分,该部分主要功能是实现客户的过滤和礼品政策匹配,并录入活动信息:3、信息统计部分,该部分的主要功能是查询数据库,统计出礼品的赠送情况。论文对所实现的系统进行了系统测试,并提出了进一步优化方案。
Currently telecom operators in an increasingly competitive and reduce the loss of customers has become the focus of the business operators. In order to maintain old customers, operators spend a lot of manpower, resources, and maintaining the increasingly high cost of change. In order to maintain the most cost-effective, operators must maintain a difference of policy.
In view of the current paper work, maintaining the reality of the situation, the development of gift management system. Gift management system is the use of the existing network of camps, based on B / S framework of the three-tier architecture, Microsoft IIS 5.0 as the WEB server design and development. Papers on the first chapter of this issue of background, the system needs; second chapter focuses on the design of the database and the WEB access the database through the ASP technology; Chapter III of the system architecture, workflow, the system functions, data structures, and other aspects of the overall design And implementation of chapter IV is a concrete realization of the functional methods and the realization of the code; fourth chapter of the system and the lack of development.
The system function modules can be divided into three parts: 1, the part of management, which is part of the system administrator to manage, 2, the information input part, the function is to achieve some of the major customers of the filter and matching gift policy, and Input activities; 3, some statistical information, that part of the main function is to query the database, the statistics presented gifts to the situation. Papers on the system by achieving a system test and made a further optimization of the programme.
引文
[1]吕廷杰、尹涛 王琦客著,《客户关系管理与主题分析》,人民邮电出版社,2002.11
[2]罗晓沛著,《数据库技术 高》,清华大学出版社,1999.8
[3]蔡翠平、尚俊杰著,《网络程序设计-ASP(第2版)》,清华大学出版社,北方交通大学出版社.2004.2
[4]刘华、张琴著,《从零开始-SOL Server中文版 基础培训教程》,人民邮电出版社,2007.2
[5]Abraham Wilberschatz、Henry F.Korth、S.Sufarshan著,杨东青 唐世渭等译,《数据库系统概念》,机械工业出版社,2005.3
[6]曾三槐著,数据库原理与应用基础 湖南科学技术出版社,2006.4
[7]刘华、张琴著,《从零开始--ASP.NET动态网页制作基础培训教程》,人民邮电出版社,2007.2
[8][美]Kenneth D.Reed著,3Com公司译,《TCP/IP基础Introdution to TCP/IP》,电子工业出版社,2002.1
[9]樊月华、刘洪发著,《Internet/Intranet应用与网页制作实训教材》,西安电子科技大学出版社,2006.6
[10]李馥娟 王达著,《中小企业组网用网标准教程》,人民邮电出版社,2002.8
[11]席一凡 刘培奇著,《动态网页设计教程》,西安电子科技大学出版社,2003.1
[2]罗晓沛著,《数据库技术 高》,清华大学出版社,1999.8
[3]蔡翠平、尚俊杰著,《网络程序设计-ASP(第2版)》,清华大学出版社,北方交通大学出版社.2004.2
[4]刘华、张琴著,《从零开始-SOL Server中文版 基础培训教程》,人民邮电出版社,2007.2
[5]Abraham Wilberschatz、Henry F.Korth、S.Sufarshan著,杨东青 唐世渭等译,《数据库系统概念》,机械工业出版社,2005.3
[6]曾三槐著,数据库原理与应用基础 湖南科学技术出版社,2006.4
[7]刘华、张琴著,《从零开始--ASP.NET动态网页制作基础培训教程》,人民邮电出版社,2007.2
[8][美]Kenneth D.Reed著,3Com公司译,《TCP/IP基础Introdution to TCP/IP》,电子工业出版社,2002.1
[9]樊月华、刘洪发著,《Internet/Intranet应用与网页制作实训教材》,西安电子科技大学出版社,2006.6
[10]李馥娟 王达著,《中小企业组网用网标准教程》,人民邮电出版社,2002.8
[11]席一凡 刘培奇著,《动态网页设计教程》,西安电子科技大学出版社,2003.1