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基于知识共享的软件企业技术创新能力研究
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摘要
进入21世纪以来,在国家相关产业政策引导和扶持下,我国软件产业发展迅速,目前已经具备了一定的规模,但是困扰软件产业多年的产品结构低端化、企业规模不大、产业竞争力不强等矛盾依然突出,其主要原因之一就是技术创新能力不强。如何提高企业技术创新能力,成为摆在我国软件企业面前的重要课题。国际上关于企业技术创新能力的研究始于20世纪80年代,从研究现状看,企业技术创新能力构成、提升机理是研究的热点,研究的视角是多维的。其中知识共享视角的研究还是近期的事情,相关研究比较零散,对知识共享促进企业技术创新能力提升的机理、路径揭示还很不够。且基于软件企业的研究中,很少与软件企业自身的特征联系起来,对软件企业技术创新活动参考作用不强。为此,本文将研究的问题定位在基于知识共享的软件企业技术创新能力,并根据研究现状中的不足之处,将这一问题分解为以下4个方面:(1)软件企业技术创新能力构成维度。(2)基于知识共享的软件企业技术创新能力提升机理。(3)知识共享的组织行为因素维度,以及其与软件企业技术创新能力的关系。(4)基于知识共享的软件企业技术创新能力提升策略。
     在研究逻辑上,通过文献回顾评述和相关理论基础的梳理,以及对位于广州的两家较大型软件企业技术创新、知识共享实践活动的案例研究,提出了软件企业技术创新能力构成维度,建立了软件企业技术创新能力提升机理框架。以此为基础并结合对知识共享组织行为因素的界定,对软件企业技术创新能力提升机理框架进行了拓展,构建了软件企业技术创新能力与知识共享关系的理论模型,提出了相应的假设。通过对广东区域内158家软件企业的问卷调查,对所提出的理论假设进行了统计验证分析。最后,应用验证分析结果探讨了我国软件企业技术创新能力提升的对策措施。
     通过分析论证,本文主要获得了以下的结论:
     1、从能力要素的视角,基于软件企业技术创新过程,软件企业技术创新能力构成包括企业的市场需求把握能力、技术把握能力、软件开发能力和软件产品交付能力4个维度。
     2、从知识的视角,软件企业技术创新能力体现为企业组织知识。企业中的知识和企业组织知识是两个不同的概念,软件企业中的知识是存储在企业中个体、团队和企业组织3种知识主体中的知识,而企业组织知识是企业的行动理论,是企业的共同信念。软件企业组织知识的发展可以通过企业中个体成员的知识发展,以及企业知识共享来实现。换句话说,软件企业可以通过发展个体成员知识和知识共享来提升企业技术创新能力。个体成员知识发展是企业技术创新能力提升的基础,企业知识共享是企业技术创新能力提升的途径。
     3、从组织行为的视角,软件企业知识共享产生于个体、团队和企业组织3个层面。首先,知识共享是个体之间的一种沟通过程,主要是软件开发团队成员之间的沟通。其次,知识共享是一种有组织的群体活动,是团队成员与整个团队的沟通。最后,知识共享还是企业组织的一种活动安排,是个体成员、团队与企业组织之间的一种沟通过程。对应这3个层面的4个知识共享组织行为因素:个体成员知识共享态度、团队领导知识共享领导力、企业知识共享设施以及企业知识共享制度,通过个体成员知识水平或者企业知识共享氛围的传导正向影响企业技术创新能力,由此形成了提升软件企业技术创新能力的7条路径。
     4、按照提升软件企业技术创新能力的7条路径,基于知识共享的软件企业技术创新能力提升策略包括以下3个方面:一是明确企业组织知识发展的重点。基于当前软件技术创新的分布特征,应该更加关注市场需求、产品交付相关知识,以及开发过程的改进性技术和软件过程知识。二是重视发展个体成员知识。根据企业所在细分产业,重点发展个体成员的领域知识和技能;充分利用现代网络技术为企业员工创造良好的学习和交流环境。三是营造有利于知识共享的氛围。建立企业员工对知识共享的认同态度,使知识共享的正向信念成为员工的主导认识;配置具有知识共享领导力的软件开发团队领导,推动知识共享活动的开展;建立健全企业知识共享的规章制度,注重做好约束型的相关制度安排。
     这些研究成果的得出,不仅丰富了企业技术创新能力理论,同时也为软件企业技术创新能力的构建活动提供了方法和路径,对促进软件产业发展具有现实意义。
With the support and the guide of our country’s related policies, the softwareindustry develops quickly since21stcentury in China. We have possessed a certainscale of industry in this field. But for many years, the problems which have alwayspersecuted still exist, such as the low product structure and the weak competitiveability. The main reason is the feeble capability of technological innovation. So howto improve its capability become our significantly important projects. In the world, theresearch on it began in the1980s. From their studies, we can see that their discussionsfocus on the components and the mechanisms to promote the technological innovationcapability. And their angles of study are multi-dimensional. But among them, thestudy on knowledge sharing only began a short term ago. And their related researchesare scattered and not much. They reveal less on the mechanism and methods whichare thought to make the knowledge sharing enhance the technological innovationcapability of firms. Meanwhile, the researches done for the object of software firmshave little relationship with the characteristics in software firms and also have notmuch value on the technological innovation activities. So the research problem in thisdissertation is focused on technological innovation capability in software firms basedon the knowledge sharing. In view of the shortcomings of the present studies, theresearch problem here is divided into four parts:(1) the dimension of technologicalinnovation capability in software firms;(2) the mechanism to promote thetechnological innovation capability in software firms on account of the knowledgesharing.(3) the organization behavior dimension of knowledge sharing and itsrelationship with the technological innovation capability in software firms;(4) theconstruction tactics of technological innovation capability in software firms.
     The study logic in this paper is by reviewing the literature and the related basictheories, studying the cases—two famous software firms’ practice activities oftechnological innovation and knowledge sharing in Guangzhou. Based on these, thestudy puts forward the dimension of technological innovation capability in softwarefirms and reveals the mechanism to promote the technological innovation capability insoftware firms. At the same time, with the definition of the organization behaviorfactors of knowledge sharing, the study extends the promotion mechanism frame oftechnological innovation capability, constructs the theory model of relationshipbetween knowledge sharing and the technological innovation capability in software firms and suggests the hypotheses. The hypotheses are tested and verified by the dataanalysis based on the questionnaires from158software firms in Guangdong Province.At last, the study discusses the measures to construct the technological innovationcapability in software firms. By the theory analysis and the statistics testing, the studygets the conclusions as the following:
     1. From the view of capability factors and based on the technological innovationprocess, the technological innovation capability in software firms can be decomposedas four kinds. They are the capability to understand the market, technologicalcapability, software developing capability and software products delivery capability.
     2. From the view of knowledge, the technological innovation capability insoftware firms is embodied as the enterprise knowledge. The knowledge in theenterprise and the enterprise knowledge are two kinds of different concepts. Theknowledge in software firms means knowledge lies in the individuals, teams andenterprises. But enterprise knowledge means the enterprise action theory, that is, thecommon beliefs in the enterprise. The development of software enterprise knowledgecan be realized by developing the individuals’ knowledge and sharing the knowledge.In other words, the software enterprise can promote the technological innovationcapability by developing the individuals’ knowledge and sharing their knowledge. Theindividuals’ knowledge development is the basic of promoting the technologicalinnovation capability in the firm. The knowledge sharing are the way to improve thetechnological innovation capability in the firms.
     3. From the view of organization behavior, knowledge sharing in the softwarefirms generates from the three layers of the individuals, team and enterpriseorganization. First, knowledge sharing is a communication procedure among theindividuals. It is mainly about the communication among the members of the softwaredeveloping team. Second, the knowledge sharing is an organized team activity. It is aprocedure of communication between the individuals and the team. Finally,knowledge sharing is still an organized activity. It is a communicating procedureamong the individuals, team and enterprise.
     There are four factors to correspond with these three layers. They are the attitudeof individual’s knowledge sharing, the team leaders’ leadership capability ofknowledge sharing, the facilities of knowledge sharing in enterprise and the rules ofknowledge sharing in enterprise.
     Through the transmission of the individual’s knowledge level and of theenterprise knowledge sharing atmosphere, these four factors positively influence thetechnological innovation capability of the firms. And the seven paths of constructingtechnological innovation capability are therefore taken shape.
     4. According to these seven paths and on account of the knowledge sharing insoftware firms, the construction tactics of technological innovation capability in software firms includes three aspects: the first is to make the key points of enterpriseknowledge development clear. According to the current distributed characteristics ofsoftware technological innovation in China, more attention should be paid to therelated knowledge of the needs of market and the product delivery, to the improvedtechnology and the software procedure knowledge during the process of development.The second is to highly think of the individual’s knowledge. According to theirdifferent business, how to cultivate the individual’s knowledge and skill in the fieldbecomes their focus. It is essential to create a better environment of study andcommunication for the staff of the firms by fully using the modern internettechnology. The third is to build a favorable atmosphere for knowledge sharing. Whatwe should do is to identify the staff’s attitude toward the knowledge sharing; to makethe positive belief of knowledge sharing become their dominant consciousness; toassign the team leaders of software development who own the leadership ofknowledge sharing to push the activity of knowledge sharing forward; to set up theperfect rules and regulations and to lay emphasis on the arrangement of therelevant restricted rules.
     The outcome of the study not only enriches the theory of technologicalinnovation in enterprise but also supplies the methods and paths to construct theactivities of technological innovation capability in software firms. It also possessesthe realistic significance for promoting the development in software industry.
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