AR公司水利水电工程索赔管理研究
摘要
在我国水利水电工程建设中，承包商索赔意识淡薄、不敢、不会、不愿索赔的现象普遍，这种状况严重制约了水利水电施工企业及工程索赔管理的发展。为此，本文以AR公司为例，针对公司水利水电工程索赔管理现状，提出相应的措施，以提高公司索赔管理水平。
本文论述了索赔管理的基本原理，即索赔概念、原则、程序、依据及索赔的主要内容、定量分析，分析了索赔管理与工程项目其它职能管理的关系以及我国水利水电工程索赔管理现状，阐述了施工企业加强索赔管理的作用与意义。
论文分析了AR公司各项制度建设情况、工程投标阶段索赔管理情况(如勘察施工现场、研究招标文件及合同谈判等)及工程实施阶段索赔管理情况，通过AR公司H水电站索赔管理案例分析，阐述了公司水利水电工程索赔管理的特点，其索赔管理现状具体表现为：对索赔认识不足、市场风险及索赔意识不强，索赔分析与控制体系不完善、缺乏索赔专业人才以及内部管理信息流通不畅。同时对公司的索赔管理优势与不足进行了评价，指出了AR公司索赔管理尚处于起步发展阶段。
根据AR公司索赔管理的特点及现状，有针对性地提出了以下提高索赔管理水平的措施。
1、坚持以人为本，通过建立良好高效的组织结构、培养索赔管理人才及建立索赔管理激励机制等措施实现加强索赔管理人才队伍的建设。
2、通过成立索赔管理机构、建立索赔矩阵、规范档案管理，建立索赔管理信息系统，加强索赔管理过程控制，提高索赔管理水平。
Generally, contractors who undertake construction of water conservancy and hydropower projects are weak of project claim, they are uncertain, or unwilling or don't know how to clarm for the project, which restrict seriously the development of hydropower enterprises and its project claim management. The article takes AR company as an example to state its existing situation in project claim and gives some relevant measures of improving its claim management.
In this article it demonstrates some basic principles , such as the idea , principle , procedure, basis and main content of claim and its quantitative analysis and studies relations between claim management and other functional management of the project and the existing situation of hydro electrical project claim management in our country, stating the meaning and function of strengthening claim management in construction enterprise. It analyses institutions consummating, claim management in the stage of project bidding (such as investigating jobsite, studying bidding documents and contract negotiation )and construction in AR company. By studying a claim case of H hydropower plant of AR company, it states the features of claim management of hydro electrical project and comments its advantages and disadvantages in claim management, pointing out that claim management is in the starting stage in AR company which details insufficient knowledge on claim, weakness in market risks and claim consciousness, claim analysis and control system is not perfect, lack of professional person in claim and internal information flow is not smooth.
It gives out some measures of improving claim management in AR company according to its current situation and characteristics .
To take people as the basis. To strengthen claim management by training person for claim management, establishing good organization structure and encouraging regime.
To establish claim management organ and claim matrix to standard documents and archives and establish claim management information system in order to control the claim process and improve the claim management level.
本文论述了索赔管理的基本原理，即索赔概念、原则、程序、依据及索赔的主要内容、定量分析，分析了索赔管理与工程项目其它职能管理的关系以及我国水利水电工程索赔管理现状，阐述了施工企业加强索赔管理的作用与意义。
论文分析了AR公司各项制度建设情况、工程投标阶段索赔管理情况(如勘察施工现场、研究招标文件及合同谈判等)及工程实施阶段索赔管理情况，通过AR公司H水电站索赔管理案例分析，阐述了公司水利水电工程索赔管理的特点，其索赔管理现状具体表现为：对索赔认识不足、市场风险及索赔意识不强，索赔分析与控制体系不完善、缺乏索赔专业人才以及内部管理信息流通不畅。同时对公司的索赔管理优势与不足进行了评价，指出了AR公司索赔管理尚处于起步发展阶段。
根据AR公司索赔管理的特点及现状，有针对性地提出了以下提高索赔管理水平的措施。
1、坚持以人为本，通过建立良好高效的组织结构、培养索赔管理人才及建立索赔管理激励机制等措施实现加强索赔管理人才队伍的建设。
2、通过成立索赔管理机构、建立索赔矩阵、规范档案管理，建立索赔管理信息系统，加强索赔管理过程控制，提高索赔管理水平。
Generally, contractors who undertake construction of water conservancy and hydropower projects are weak of project claim, they are uncertain, or unwilling or don't know how to clarm for the project, which restrict seriously the development of hydropower enterprises and its project claim management. The article takes AR company as an example to state its existing situation in project claim and gives some relevant measures of improving its claim management.
In this article it demonstrates some basic principles , such as the idea , principle , procedure, basis and main content of claim and its quantitative analysis and studies relations between claim management and other functional management of the project and the existing situation of hydro electrical project claim management in our country, stating the meaning and function of strengthening claim management in construction enterprise. It analyses institutions consummating, claim management in the stage of project bidding (such as investigating jobsite, studying bidding documents and contract negotiation )and construction in AR company. By studying a claim case of H hydropower plant of AR company, it states the features of claim management of hydro electrical project and comments its advantages and disadvantages in claim management, pointing out that claim management is in the starting stage in AR company which details insufficient knowledge on claim, weakness in market risks and claim consciousness, claim analysis and control system is not perfect, lack of professional person in claim and internal information flow is not smooth.
It gives out some measures of improving claim management in AR company according to its current situation and characteristics .
To take people as the basis. To strengthen claim management by training person for claim management, establishing good organization structure and encouraging regime.
To establish claim management organ and claim matrix to standard documents and archives and establish claim management information system in order to control the claim process and improve the claim management level.
引文
1 陈纪伦 杨大雄 李武伦等．水利水电工程施工合同和招标文件示范文本．中国水利水电出版社 中国电力出版社，2000
2 陈杰．国际水利水电承包工程管理．中国水利水电出版社，2001
3 黄文杰 马宗义．工程建设合同管理．水利水电出版社，1993
4 刘尔烈 陈勇强．工程项目招标投标实务．人民交通出版社，2000
5 梁鉴 王世文．水利电力土木建筑工程招标承包经营管理．水利电力出版社，1990
6 雷胜强．国际工程承包经营管理策略．煤炭工业出版社，1992
7 徐崇禄 任燕增 刘新锋．建设工程施工合同示范文本应用指南．中国物价出版社，2000
8 龚义寿 黄士芩．水利水电工程造价管理．中国科学技术出版社，1998
9 郭耀煌 王亚平．工程索赔管理．中国铁道出版社，1999
10 陈松．建筑工程索赔．重庆大学出版社，1995
11 陈贵民．建筑工程施工索赔与反索赔．中国建材工业出版社，1995
12 汪小金．建筑施工合同索赔管理．中国建材工业出版社，1994
13 成虎 钱昆润．建筑工程合同管理与索赔．东南大学出版社，1993
14 中国建筑工程总公司培训中心．国际工程索赔原则及案例分析．中国建筑工业出版社，1993
15 全国建筑施工企业项目经理培训教材编写委员会．工程招投标与合同管理．中国建筑工业出版社，1995
16 卢谦．建设工程招标投标与合同管理．中国水利水电出版社，200l
17 张检身．建设项目管理指南——“业主-工程师—承包商”模式．中国计划出版社，2002
18 吴涛丛培经．建设工程项目管理规范实施手册．中国建筑工业出版社，2002
19 黄强光．建设工程合同．北京法律出版社，1999
20 何伯森．国际工程招标与投标．中国水利电力出版社，1994
21 尹贻林 林中文．工程造价管理相关知识．中国计划出版社，1997
22 宋晓峰 周向春 宋效兰 金双彦．浅谈水利工程索赔与反索赔．水利水电技术．2001(4)
23 朱镇江 章军剑 高友芳 狄小格．水布垭水电站施工中的索赔与反索赔．水力发电．2002(10)
24 杨耀 姚英平．三峡工程物资供应中的合同管理．水利水电技术．2001(9)
25 丁勇明．加强合同管理预防和减少索赔．水力发电．2001(7)
26 王育满 陈钦伶．赵山渡引水工程建设中的合同管理．水利水电技术．2001(2)
27 刘弼华．浅谈施工项目索赔技巧．施工企业管理．2002(4)
28 胡周．建立较为完善的企业合同管理机制．现场管理．2002(8)
29 孙八根 邱佳慧．浅谈施工企业对工程项目的合同管理．江西水利科技．2001(4)
30 金英．工程施工索赔意识和索赔管理．湖北水力发电．2002(1)
31 宋金龙 尹延飞 历从实．中条山供水工程隧洞施工合同管理．河南水利．2001(2)
32 D.A. Vlates, Owner and Contractor Review to Reduce Claims, J. Constr. Engrg. and Mgmt.,ASCE, 112(1),1986
33 Derek Miles, International Project Marketing International Labour Office Geneva
34 Fidic Guide to the Use of Fidic Conditions of Contract For Works of Civil Engineering Construction (Fourth Edition),1989.12
35 Gorge F. Jergeas, FrancisT. Hartman, Contractors' Construction-Claims Avoidance, J. Constr .Engrg. and Mgmt.,ASCE. 120(3),1994
36 Harold J. Wilkinson, Construction Claims:Changes and Delays, Engineering and Contract Record, 82(3),1969
37 James E. Diekmann, Mark C. Nelson, Construction Claims:Frcquency and Severity, J. Constr. Engrg. and Mgmt.,ASCE, 111(1),1985
38 Harold J. Wilkinson, Construction Claims:How to Avoid Claims, Engineering and Contract Record, 82(3),1969
39 Harold J. Wilkinson, Construction Claims:How to Settle Claims, Engineering and Contract Record, 82(4),1969
40 Harold J. Wilkinson, Construction Claims:Types of Claim, Engin eering and Contract Record, 81(2),1968
41 James E. Diekmann, Timothy A. Kruppenbacher, Claims Analysis and
Computer Reasoning, J. Constr .Engrg. and Mgmt.,ASCE. 110(4),1984
42 Michael E. Porter, Competitive Advantage. Simon & Schuster 1997
43 Michael E. Porter, Competitive Strategy.Simon & Schuster 1997
2 陈杰．国际水利水电承包工程管理．中国水利水电出版社，2001
3 黄文杰 马宗义．工程建设合同管理．水利水电出版社，1993
4 刘尔烈 陈勇强．工程项目招标投标实务．人民交通出版社，2000
5 梁鉴 王世文．水利电力土木建筑工程招标承包经营管理．水利电力出版社，1990
6 雷胜强．国际工程承包经营管理策略．煤炭工业出版社，1992
7 徐崇禄 任燕增 刘新锋．建设工程施工合同示范文本应用指南．中国物价出版社，2000
8 龚义寿 黄士芩．水利水电工程造价管理．中国科学技术出版社，1998
9 郭耀煌 王亚平．工程索赔管理．中国铁道出版社，1999
10 陈松．建筑工程索赔．重庆大学出版社，1995
11 陈贵民．建筑工程施工索赔与反索赔．中国建材工业出版社，1995
12 汪小金．建筑施工合同索赔管理．中国建材工业出版社，1994
13 成虎 钱昆润．建筑工程合同管理与索赔．东南大学出版社，1993
14 中国建筑工程总公司培训中心．国际工程索赔原则及案例分析．中国建筑工业出版社，1993
15 全国建筑施工企业项目经理培训教材编写委员会．工程招投标与合同管理．中国建筑工业出版社，1995
16 卢谦．建设工程招标投标与合同管理．中国水利水电出版社，200l
17 张检身．建设项目管理指南——“业主-工程师—承包商”模式．中国计划出版社，2002
18 吴涛丛培经．建设工程项目管理规范实施手册．中国建筑工业出版社，2002
19 黄强光．建设工程合同．北京法律出版社，1999
20 何伯森．国际工程招标与投标．中国水利电力出版社，1994
21 尹贻林 林中文．工程造价管理相关知识．中国计划出版社，1997
22 宋晓峰 周向春 宋效兰 金双彦．浅谈水利工程索赔与反索赔．水利水电技术．2001(4)
23 朱镇江 章军剑 高友芳 狄小格．水布垭水电站施工中的索赔与反索赔．水力发电．2002(10)
24 杨耀 姚英平．三峡工程物资供应中的合同管理．水利水电技术．2001(9)
25 丁勇明．加强合同管理预防和减少索赔．水力发电．2001(7)
26 王育满 陈钦伶．赵山渡引水工程建设中的合同管理．水利水电技术．2001(2)
27 刘弼华．浅谈施工项目索赔技巧．施工企业管理．2002(4)
28 胡周．建立较为完善的企业合同管理机制．现场管理．2002(8)
29 孙八根 邱佳慧．浅谈施工企业对工程项目的合同管理．江西水利科技．2001(4)
30 金英．工程施工索赔意识和索赔管理．湖北水力发电．2002(1)
31 宋金龙 尹延飞 历从实．中条山供水工程隧洞施工合同管理．河南水利．2001(2)
32 D.A. Vlates, Owner and Contractor Review to Reduce Claims, J. Constr. Engrg. and Mgmt.,ASCE, 112(1),1986
33 Derek Miles, International Project Marketing International Labour Office Geneva
34 Fidic Guide to the Use of Fidic Conditions of Contract For Works of Civil Engineering Construction (Fourth Edition),1989.12
35 Gorge F. Jergeas, FrancisT. Hartman, Contractors' Construction-Claims Avoidance, J. Constr .Engrg. and Mgmt.,ASCE. 120(3),1994
36 Harold J. Wilkinson, Construction Claims:Changes and Delays, Engineering and Contract Record, 82(3),1969
37 James E. Diekmann, Mark C. Nelson, Construction Claims:Frcquency and Severity, J. Constr. Engrg. and Mgmt.,ASCE, 111(1),1985
38 Harold J. Wilkinson, Construction Claims:How to Avoid Claims, Engineering and Contract Record, 82(3),1969
39 Harold J. Wilkinson, Construction Claims:How to Settle Claims, Engineering and Contract Record, 82(4),1969
40 Harold J. Wilkinson, Construction Claims:Types of Claim, Engin eering and Contract Record, 81(2),1968
41 James E. Diekmann, Timothy A. Kruppenbacher, Claims Analysis and
Computer Reasoning, J. Constr .Engrg. and Mgmt.,ASCE. 110(4),1984
42 Michael E. Porter, Competitive Advantage. Simon & Schuster 1997
43 Michael E. Porter, Competitive Strategy.Simon & Schuster 1997