河北省服务业竞争力与服务创新研究
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摘要
在当今世界,服务业已成为范围最广的产业,服务业的发展关系到国计民生,服务业发展在促进国民经济增长、增加就业、调整产业结构、提高人民生活水平、保持社会稳定等方面扮演着重要角色。服务业在国民经济中的地位与作用日益增强,服务业是世界经济增长的新亮点。一方面,它在国民经济中的比重不断上升,并呈现出远远超出制造业的发展趋势;另一方面它已逐渐成为促进国民经济效率提高和经济增长的主导力量。
但是在河北省,由于长期以来受计划经济思想的束缚,形成重商品、轻服务的传统观念,在经济理论研究中,也很少涉及到服务经济问题,对服务创新的研究更少。随着改革开放的深化,河北省进入经济结构战略调整的重要时期,对服务业进行创新,大力发展服务业具有深远的战略意义。
论文的主要目标就是通过对服务业的概念、特征、管理、作用和服务创新的理论、战略、模式、动力以及管理的研究,探讨河北省服务创新的道路,提出未来河北省提升整体服务业竞争力与服务创新的有关政策建议,具体内容是:
1.通过河北省服务业整体竞争力分析,提出影响河北省服务业竞争力的主要因素,根据整体情况反映河北省服务业创新程度,从宏观角度把握河北省服务业水平及创新程度;
2.通过对河北省具体服务行业分析,量化研究河北省区位优势以及新老服务行业发展程度,了解代表服务业创新水平的新型服务行业的发展态势;3.具体分析河北省发展比较薄弱的新型服务行业——金融业。选定河北省农业银行为服务创新研究对象,从微观角度研究。具体从服务理念、组织、产品、设施、界面、质量管理等方面构建起河北省农行服务创新体系;4.由微观层面推广到宏观层面,由农行服务创新再推广到河北省整个服务业的服务创新。定制适合河北省服务业发展创新的政策建议,通过服务创新提升服务业整体竞争力,实现河北省服务业与服务创新快速稳定的发展。
The service industry has already become the widest industry of our time. Its development effects the national economy and the people's livelihood. The development of service industry plays an important role in promoting the national economy growth,increasing employment , adjusting industrial structure,raising living standards of the people,keeping social stability,etc. The service industry is playing and more and more important roll in national economy strengthen. The service industry has become a focus in world economy growth .The service industry not only is increasing in proportion,and tends to surpass the second industry,but also has become main strength to promote the economy efficiency and economy increase .
However, in Hebei Province, constrained by the belief of planning economy,people emphasize a lot more one products,and much less on service,which not only results in the service industry's slow development,but also lead to the less research in the economy theory , innovative research on the service less. With the development of reform and opening,Hebei Province has enter the critical period of economic development. Making innovations in the service industry,it is very important to promote the service industry.
The main objective of this paper is through the concept of service,features, management,the role and service innovation theory,strategy,mode,power and the management of Research, discussion the road of service Innovation in Hebei Province.Hebei Province to enhance the future competitiveness of the service industry and services related to the economic development of innovative policy proposals,the specific content is:
1.Through the overall competitiveness of the service sector in Hebei Province Analysis, raised the major factor which affect the competitiveness of the service industry in Hebei Province, according to reflect the overall situation innovativeness of the service sector in Hebei Province, from a macro perspective grasp the degree of innovation and the level of services in Hebei Province;2. Through the specific services industry analysis in Hebei Province, quantitative Study of Hebei locational advantages, as well as old and new service industries degree of development, understanding the level of the services sector innovative new services industry development trend.3. Specific analysis of the new development is relatively weak service industries in Hebei Province,- financial industry. Selected Hebei Agricultural Bank study for service innovation, study at the micro-perspective. Specific ideas from the service, organizations, products, facilities, interface, quality management, and other aspects of making Hebei Agricultural Bank service innovation system;4. From micro-level extended to the macro level, another innovation by the bank's services extended to the entire services sector in Hebei Province service innovation, custom policy proposals for the development of Hebei Province’s services innovative, through service innovation to improve the overall competitiveness of the service industry, achieve the service industry and service innovation rapid and steady development in Hebei Province.
但是在河北省,由于长期以来受计划经济思想的束缚,形成重商品、轻服务的传统观念,在经济理论研究中,也很少涉及到服务经济问题,对服务创新的研究更少。随着改革开放的深化,河北省进入经济结构战略调整的重要时期,对服务业进行创新,大力发展服务业具有深远的战略意义。
论文的主要目标就是通过对服务业的概念、特征、管理、作用和服务创新的理论、战略、模式、动力以及管理的研究,探讨河北省服务创新的道路,提出未来河北省提升整体服务业竞争力与服务创新的有关政策建议,具体内容是:
1.通过河北省服务业整体竞争力分析,提出影响河北省服务业竞争力的主要因素,根据整体情况反映河北省服务业创新程度,从宏观角度把握河北省服务业水平及创新程度;
2.通过对河北省具体服务行业分析,量化研究河北省区位优势以及新老服务行业发展程度,了解代表服务业创新水平的新型服务行业的发展态势;3.具体分析河北省发展比较薄弱的新型服务行业——金融业。选定河北省农业银行为服务创新研究对象,从微观角度研究。具体从服务理念、组织、产品、设施、界面、质量管理等方面构建起河北省农行服务创新体系;4.由微观层面推广到宏观层面,由农行服务创新再推广到河北省整个服务业的服务创新。定制适合河北省服务业发展创新的政策建议,通过服务创新提升服务业整体竞争力,实现河北省服务业与服务创新快速稳定的发展。
The service industry has already become the widest industry of our time. Its development effects the national economy and the people's livelihood. The development of service industry plays an important role in promoting the national economy growth,increasing employment , adjusting industrial structure,raising living standards of the people,keeping social stability,etc. The service industry is playing and more and more important roll in national economy strengthen. The service industry has become a focus in world economy growth .The service industry not only is increasing in proportion,and tends to surpass the second industry,but also has become main strength to promote the economy efficiency and economy increase .
However, in Hebei Province, constrained by the belief of planning economy,people emphasize a lot more one products,and much less on service,which not only results in the service industry's slow development,but also lead to the less research in the economy theory , innovative research on the service less. With the development of reform and opening,Hebei Province has enter the critical period of economic development. Making innovations in the service industry,it is very important to promote the service industry.
The main objective of this paper is through the concept of service,features, management,the role and service innovation theory,strategy,mode,power and the management of Research, discussion the road of service Innovation in Hebei Province.Hebei Province to enhance the future competitiveness of the service industry and services related to the economic development of innovative policy proposals,the specific content is:
1.Through the overall competitiveness of the service sector in Hebei Province Analysis, raised the major factor which affect the competitiveness of the service industry in Hebei Province, according to reflect the overall situation innovativeness of the service sector in Hebei Province, from a macro perspective grasp the degree of innovation and the level of services in Hebei Province;2. Through the specific services industry analysis in Hebei Province, quantitative Study of Hebei locational advantages, as well as old and new service industries degree of development, understanding the level of the services sector innovative new services industry development trend.3. Specific analysis of the new development is relatively weak service industries in Hebei Province,- financial industry. Selected Hebei Agricultural Bank study for service innovation, study at the micro-perspective. Specific ideas from the service, organizations, products, facilities, interface, quality management, and other aspects of making Hebei Agricultural Bank service innovation system;4. From micro-level extended to the macro level, another innovation by the bank's services extended to the entire services sector in Hebei Province service innovation, custom policy proposals for the development of Hebei Province’s services innovative, through service innovation to improve the overall competitiveness of the service industry, achieve the service industry and service innovation rapid and steady development in Hebei Province.
引文
[1] Barras, R.Towards a theory of innovation in services. Research Policy.1986,15:161-173
[2] Miles, Ian and Boden,Mark (eds). Services and the knowledge economy. London: Cassell.2000,79-88
[3]Normann R.Business. Service Management,Strategy and Leadership in Service Business [M]. Second Edition ,John Wiley,Sons.1991,116-119
[4] Quinn J B, Doorley T L. Key policy issues posed by services. Technological Fore-casdon and Social Change.1998,34: 405-423,
[5] Kline S J. Rosenberg N. An overview of innovation. Landau R.&.N.Rosenberg(eds), The positive sum strategy:harnessing technology for economic growth,the National Academy Press, Washington D.C.1986,215-223
[6]Herderson RM,Clark KB. Architectural innovation the reconfiguring of existeng product technologies and the failure of established firms.Administrative Science Quarterly.2000,35: 9-30
[7] Clark: Beyond the Core-Expand your Manleet without Abandoning your Roots,by Bain&Company Inc.2001,35-41
[8] Gallouj F.Weinstein O. Innovation in services.Research Policy.1997,26
[9] Sundbo. Organisation and innovation strategy in services.In:Services and the Knowledge Based Economy.By Mark Boden and Ian Miles(CONTINUUM)ed.2000,166-169
[10] Bilderbeek,R,P.den Hertog,etc. Case studies in innovative and knowledge-intensive business services. Apddoom: TNO Report STB/94/041,TNO Centre for Technology and Policy Studies.1994,201-204
[11] Sundbo J,Gallouj F. Innovation As A Loosely Coupled System in Services. The results of SI4S Topic Paper 4.SI4S project.1998,38-41
[12] Barcet,Houard J,Michaux B,Ruyssen O.Innovation and research and development process analysis in service activities.IRES,FAST report.1987,44-45
[13] Sundbo,J. The service economy. Standardization or customization? A Dilemmafor Service Firms and Economic Theory.The Service Industries Journal.2000,4:93-116
[14] Gallouj F. Innovation in reverse: services and the reverse product cycle.Journal of Innovation Management.1998,3:123-138
[15] Hales J. Services in Innovation-Innovation in Services. SI4S final report,STEP group,Oslo(STEP group).2000,33-42
[16] Meyer,Marc H.James M.Utterback. The product family and the dynanucs of core Capability. Sloan Management Review.2003,29-47
[17]Haukness,J. Services in Innovation-Innovation in Services.1998,32-41
[18]Muller,E.Innovation interaction between knowledge-intensive business service and small-and medium-sized enterprises-analysis knowledge-in term of evolution.Knowledge and Territorie s. Physical Heidelberg.2001,22-25
[19]Builder beek R,Hertog P D. Marklund G. Miles I. Service in innovation:Knowledge Intensive Business Services(KIBS)as co-producers of innovation.1998,11
[20]Hofman J.and Roberts J. From innovation systems to lmowledge systems.Prometheus.2000,18: 17-31
[21]陈劲等.服务创新初探.中国地质大学学报(哲学社会科学版),2001,4:25
[22]戴延寿.企业服务创新中的文化冲突及其调适,企业经济,2003,4:47-48
[23]许庆瑞.研究发展与技术创新管理.北京:高等教育出版社,2000,52-55
[24]蔺雷,吴贵生.服务创新北京:清华大学出版社,2003,11
[25]申静.中国知识服务业发展分析,软科学,2004,3-9
[26]吕飞,许庆瑞.研究发展与技术创新管理.北京:高等教育出版社,2000,45-49
[27]李刚,余倩.后工业社会的经济服务化趋向.人文地理,1997,4:11
[28]陈劲,陈任芬.赢在服务创新.北京:机械工业出版社,2004,12-16
[29]金周英,任林著.服务创新与社会资源.中国财政经济出版社,2004,17-21
[30]魏江.知识密集型服务业与创新.浙江省自然科学基金研究报告,2002,77-81
[31]刘书瀚、白玲和刘小军. 服务创新与区域服务业竞争力. 中国社会出版社,2005,41-45
[32]郑吉昌、夏晴. 服务业、服务贸易与区域竞争力. 浙江大学出版社,2004,69-72
[33](美)保罗·托马斯,源泉译,成长力—持续获利的 10 大策略.国际文化出版社,2004,11-14
[34]鲍克,周卫民.技术创新与产业问题研究.北京:经济科学出版社,1997,62-66
[35]陈伟.创新管理.北京:北京科学出版社,1996,91-95
[36]陈祝平,陆定光.服务营销管理.北京:电子工业出版社,2002,65-69
[37]丁俊.当前我国服务业发展滞后的成因分析.计划与市场探索,2003,32-40
[38](美)弗雷德里克·莱希赫尔德,常玉田译.忠诚的价值—增长、利润与持久价值背后的力量.华夏出版社,2001,33-45
[39](意大利)G.佩里切利.张密编译.服务营销学.北京:对外经济贸易大学出版社,2000,13-20
[40](美)凯瑟林·辛德尔,澄宇等译.忠诚营销—E 时代的客户关系管理,中国三峡出版社,2001,9-15
[41](英)A·佩恩.服务营销,郑薇译.西蒙与舒斯特国际出版公司,北京:中信出版社,2000,91-102
[42](美)霍罗威茨(Horovitz. J.),雷华译.服务战略德七个秘密.云南大学出版社,2001,47-49
[43](美)迈克尔·波特.竞争战略—分析产业和竞争者的技巧.北京:华夏出版社,1997,71-75
[44](美)霍利·阿利金森,约翰·汉堡,尤建新等译.质量创造利润.机械工业出版社,2004,63-69
[45]约瑟夫·熊彼特.经济发展理论.北京:商务印刷馆,1991,93-100
[46] Heany D F. Degrees of Product Innovation. Journal of Business Strategy. 1983,35-40
[47](芬兰)克里斯托弗·洛夫洛克.服务市场营销管理.吴晓云等译.上海:复旦大学出版社,1998,34-42
[48]唐晓芬,钱仲裘.顾客满意度测评.上海科学技术出版社,2001,37-41
[49](美)罗纳德·S·史威福特,杨东龙等译.客户关系管理—加速利润和优势提升.中国经济出版社,2001,111-119
[50]彼得·德鲁克著,柯政译.创业精神与创新:变革时代的管理原则与实践.北京:工人出版社,2000,75-81
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[54]金浩.经济统计分析与 SAS 应用.北京:经济科学出版社,2002,322-351
[2] Miles, Ian and Boden,Mark (eds). Services and the knowledge economy. London: Cassell.2000,79-88
[3]Normann R.Business. Service Management,Strategy and Leadership in Service Business [M]. Second Edition ,John Wiley,Sons.1991,116-119
[4] Quinn J B, Doorley T L. Key policy issues posed by services. Technological Fore-casdon and Social Change.1998,34: 405-423,
[5] Kline S J. Rosenberg N. An overview of innovation. Landau R.&.N.Rosenberg(eds), The positive sum strategy:harnessing technology for economic growth,the National Academy Press, Washington D.C.1986,215-223
[6]Herderson RM,Clark KB. Architectural innovation the reconfiguring of existeng product technologies and the failure of established firms.Administrative Science Quarterly.2000,35: 9-30
[7] Clark: Beyond the Core-Expand your Manleet without Abandoning your Roots,by Bain&Company Inc.2001,35-41
[8] Gallouj F.Weinstein O. Innovation in services.Research Policy.1997,26
[9] Sundbo. Organisation and innovation strategy in services.In:Services and the Knowledge Based Economy.By Mark Boden and Ian Miles(CONTINUUM)ed.2000,166-169
[10] Bilderbeek,R,P.den Hertog,etc. Case studies in innovative and knowledge-intensive business services. Apddoom: TNO Report STB/94/041,TNO Centre for Technology and Policy Studies.1994,201-204
[11] Sundbo J,Gallouj F. Innovation As A Loosely Coupled System in Services. The results of SI4S Topic Paper 4.SI4S project.1998,38-41
[12] Barcet,Houard J,Michaux B,Ruyssen O.Innovation and research and development process analysis in service activities.IRES,FAST report.1987,44-45
[13] Sundbo,J. The service economy. Standardization or customization? A Dilemmafor Service Firms and Economic Theory.The Service Industries Journal.2000,4:93-116
[14] Gallouj F. Innovation in reverse: services and the reverse product cycle.Journal of Innovation Management.1998,3:123-138
[15] Hales J. Services in Innovation-Innovation in Services. SI4S final report,STEP group,Oslo(STEP group).2000,33-42
[16] Meyer,Marc H.James M.Utterback. The product family and the dynanucs of core Capability. Sloan Management Review.2003,29-47
[17]Haukness,J. Services in Innovation-Innovation in Services.1998,32-41
[18]Muller,E.Innovation interaction between knowledge-intensive business service and small-and medium-sized enterprises-analysis knowledge-in term of evolution.Knowledge and Territorie s. Physical Heidelberg.2001,22-25
[19]Builder beek R,Hertog P D. Marklund G. Miles I. Service in innovation:Knowledge Intensive Business Services(KIBS)as co-producers of innovation.1998,11
[20]Hofman J.and Roberts J. From innovation systems to lmowledge systems.Prometheus.2000,18: 17-31
[21]陈劲等.服务创新初探.中国地质大学学报(哲学社会科学版),2001,4:25
[22]戴延寿.企业服务创新中的文化冲突及其调适,企业经济,2003,4:47-48
[23]许庆瑞.研究发展与技术创新管理.北京:高等教育出版社,2000,52-55
[24]蔺雷,吴贵生.服务创新北京:清华大学出版社,2003,11
[25]申静.中国知识服务业发展分析,软科学,2004,3-9
[26]吕飞,许庆瑞.研究发展与技术创新管理.北京:高等教育出版社,2000,45-49
[27]李刚,余倩.后工业社会的经济服务化趋向.人文地理,1997,4:11
[28]陈劲,陈任芬.赢在服务创新.北京:机械工业出版社,2004,12-16
[29]金周英,任林著.服务创新与社会资源.中国财政经济出版社,2004,17-21
[30]魏江.知识密集型服务业与创新.浙江省自然科学基金研究报告,2002,77-81
[31]刘书瀚、白玲和刘小军. 服务创新与区域服务业竞争力. 中国社会出版社,2005,41-45
[32]郑吉昌、夏晴. 服务业、服务贸易与区域竞争力. 浙江大学出版社,2004,69-72
[33](美)保罗·托马斯,源泉译,成长力—持续获利的 10 大策略.国际文化出版社,2004,11-14
[34]鲍克,周卫民.技术创新与产业问题研究.北京:经济科学出版社,1997,62-66
[35]陈伟.创新管理.北京:北京科学出版社,1996,91-95
[36]陈祝平,陆定光.服务营销管理.北京:电子工业出版社,2002,65-69
[37]丁俊.当前我国服务业发展滞后的成因分析.计划与市场探索,2003,32-40
[38](美)弗雷德里克·莱希赫尔德,常玉田译.忠诚的价值—增长、利润与持久价值背后的力量.华夏出版社,2001,33-45
[39](意大利)G.佩里切利.张密编译.服务营销学.北京:对外经济贸易大学出版社,2000,13-20
[40](美)凯瑟林·辛德尔,澄宇等译.忠诚营销—E 时代的客户关系管理,中国三峡出版社,2001,9-15
[41](英)A·佩恩.服务营销,郑薇译.西蒙与舒斯特国际出版公司,北京:中信出版社,2000,91-102
[42](美)霍罗威茨(Horovitz. J.),雷华译.服务战略德七个秘密.云南大学出版社,2001,47-49
[43](美)迈克尔·波特.竞争战略—分析产业和竞争者的技巧.北京:华夏出版社,1997,71-75
[44](美)霍利·阿利金森,约翰·汉堡,尤建新等译.质量创造利润.机械工业出版社,2004,63-69
[45]约瑟夫·熊彼特.经济发展理论.北京:商务印刷馆,1991,93-100
[46] Heany D F. Degrees of Product Innovation. Journal of Business Strategy. 1983,35-40
[47](芬兰)克里斯托弗·洛夫洛克.服务市场营销管理.吴晓云等译.上海:复旦大学出版社,1998,34-42
[48]唐晓芬,钱仲裘.顾客满意度测评.上海科学技术出版社,2001,37-41
[49](美)罗纳德·S·史威福特,杨东龙等译.客户关系管理—加速利润和优势提升.中国经济出版社,2001,111-119
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