基于用户体验调查分析的图书馆业务系统改良方案研究
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摘要
互联网资源服务蓬勃发展的时代背景下,为了增加用户的忠诚度,图书馆一方面应该深入了解用户需求,找出自身服务与用户需求的差距;另一方面也需借鉴互联网的成功案例,改进和完善图书馆的资源组织方式。本文着眼于用户体验,展开了一次针对OPAC检索满意度、开架找书体验度和网络交互功能用户偏好的问卷调查。数据分析引入"用户年均读书量"这一新的分类指标,根据用户阅读量进行统计分析,将真正热爱读书、高频使用图书馆的用户需求突显出来。调查结果表明,自动化系统固有的面向流程的系统设计阻碍了图书馆业务随用户需求而变,导致用户在使用图书馆时遇到困难与不便。为了拉近与用户的距离,图书馆可以借鉴互联网成熟应用的"面向用户的开放平台"思想,重新架构内部业务系统,为系统运行机制和流程管理的改革做出尝试。
In the era when Internet resource services vigorously develop,in order to strengthen users' loyalty,the library should on the one hand read users' requirements deeply to find out the gap between users' needs and library services,on the other hand reorganize and improve library resources with reference to successful cases of the Internet.This paper focuses on user experience,and conducts a questionnaire survey on OPAC satisfaction,the experience of finding books in Open Shelves and users' preferences in network interactive features.A new classification index is introduced in data analysis,which is "users' reading quantity per year".According to users' reading quantity,the needs of users who are really interested in reading and use the library in high frequency are highlighted.Survey results showed that process-oriented system design of Integrated Library System has hindered the changing of library business with users' requirements,and led to the difficulties and inconvenience encountered by users when using the library.In order to reduce the gap between users and the library,the library can re-architect library's business system based on user-oriented and open platform,which is successfully applied on the Internet,and makes a new attempt to the reform of the system operation mechanism and process management in the library.
In the era when Internet resource services vigorously develop,in order to strengthen users' loyalty,the library should on the one hand read users' requirements deeply to find out the gap between users' needs and library services,on the other hand reorganize and improve library resources with reference to successful cases of the Internet.This paper focuses on user experience,and conducts a questionnaire survey on OPAC satisfaction,the experience of finding books in Open Shelves and users' preferences in network interactive features.A new classification index is introduced in data analysis,which is "users' reading quantity per year".According to users' reading quantity,the needs of users who are really interested in reading and use the library in high frequency are highlighted.Survey results showed that process-oriented system design of Integrated Library System has hindered the changing of library business with users' requirements,and led to the difficulties and inconvenience encountered by users when using the library.In order to reduce the gap between users and the library,the library can re-architect library's business system based on user-oriented and open platform,which is successfully applied on the Internet,and makes a new attempt to the reform of the system operation mechanism and process management in the library.
引文
1翟晓娟.编目的过去、现在和未来[J].大学图书馆学报,2012(2):49-55.
2 Mi,J.,Weng,C.Revitalizing the Library OPAC:Interface,Searching,and Display Challenges[J].Information Technology and Libraries,2008,27(1):5
3 Chapman,S.,et al.Manually Classifying User Search Queries on an Academic Library Web Site[J].Journal of Web Librarianship.2013,7(4):401-421.
4 Anuradha,K.T.,et al.Open-source Tools for Enhancing Full-text Searching of OPACs.Program:Electronic Library and Information Systems,2011,45(2):231-239
5 Annette,B.,Godmar,B.LibX-a Firefox Extension for Enhanced Library Access[J].Obrary Hi Tech,2006,24(2):290-304.
6 Mandel,L.H.Finding Their Way:How Public Library Users Wayfind[J].Library and Information Science Research.2013,35(4):264.
7 Huvila,I.Library Users Come to a Library to Find Books:The Structuration of the Library As a Soft Information System[J].Journal of Documentation.2013,69(5):715.
8 Kumar,S.The Impact of Demographic Characteristics of Users on Patterns of Usage on Search Engines and OPAC[J].Library Review,2012,61(3):172-187.
9 Kumar,S.Relationship of OPAC Users'Satisfaction with Their Demographic Characteristics,Computer Skills,User Education,User Assistance and User-Friendly OPAC[J].The Electronic Library,2014,32(1):106-123.
10黎邦群.基于搜索引擎与用户体验优化的OPAC研究[J].中国图书馆学报,2013(4).
11尚新丽,杨柳.我国高校图书馆网站建设现状研究——基于对学生用户使用评价的调查[J].图书情报工作,2012(13).
12于国辉,等.图书馆联机目录(OPAC)的注意力危机及其重构策略——基于供需不对称视角的分析[J].图书情报工作,2013(17).
13钟远薪,等.OPAC混搭关联数据应用研究[J].现代图书情报技术,2013(4).
14孙旭萍.关于高校图书馆开架借阅的思考[J].大学教育,2013(7).
15刘磊,穆丽娜.高校图书馆2.0服务模式研究[J].中国图书馆学报,2009(2).
16陈新元,司莉.关于我国高校图书馆适应Web2.0环境的障碍分析——基于高校学生的调查访问[J].图书馆学研究,2011(3).
17窦天芳,等.基于Web2.0理念的清华大学图书馆实践[J].数字图书馆论坛,2008(4).
18肖琳.基于Web2.0的图书馆内部管理沟通——以厦门大学图书馆为例[J].贵图学刊,2013(3).
19肖铮.使用OAuth服务实现图书馆网站与社交网站对接[J].现代图书情报技术,2012(2).
20杨新涯.重庆大学创新系统“图书馆2.0系统”项目介绍[EB/OL].[2014-1-21].Hhttp://www.edu.cn/xy_6541/20120417/t20120417_766562.shtml
21翟晓娟,许鑫.解析图书馆信息组织在互联网发展三个时期的定位、演变及趋势[J].国家图书馆学刊,2012(2).
22翟晓娟,聂娜.满足用户个体需求的图书馆开放平台设计——基于OpenAPI、App、Mashup、SOA的集成实践应用[J].大学图书馆学报,2011(6).
①互联网上有一些自发组织的借书网站,借助物联网传递图书,在用户中受到好评,如青番茄(http://www.qingfanqie.cn/)、摆摆书架(http://bookfor.us/)等。
①即图书上架以后从未被借阅过的现象。
②互联网资源服务包括学术搜索引擎、公共借书网、书评网、网上书店、公共社交网等。
③BOOK+项目于2012年正式上线,运用OpenAPI、Mashup等技术实现与互联网的融通和与用户Web2,0方式的交互。网址:http://book.njulib.cn/
④应用程序接口API(Application Programming Interface)是应用程序定义与操作系统相互联络的一种语言和消息格式。开放应用程序接口OpenAPI则是在API概念基础上的扩展。OpenAPI包含SOAP、Javascript等实现网络互联的一系列技术。
①面向服务的架构(Service-Oriented Architecture,SOA)是指一个开放的、可扩展的、联邦的、可组合的架构,利用Web服务来实现。
2 Mi,J.,Weng,C.Revitalizing the Library OPAC:Interface,Searching,and Display Challenges[J].Information Technology and Libraries,2008,27(1):5
3 Chapman,S.,et al.Manually Classifying User Search Queries on an Academic Library Web Site[J].Journal of Web Librarianship.2013,7(4):401-421.
4 Anuradha,K.T.,et al.Open-source Tools for Enhancing Full-text Searching of OPACs.Program:Electronic Library and Information Systems,2011,45(2):231-239
5 Annette,B.,Godmar,B.LibX-a Firefox Extension for Enhanced Library Access[J].Obrary Hi Tech,2006,24(2):290-304.
6 Mandel,L.H.Finding Their Way:How Public Library Users Wayfind[J].Library and Information Science Research.2013,35(4):264.
7 Huvila,I.Library Users Come to a Library to Find Books:The Structuration of the Library As a Soft Information System[J].Journal of Documentation.2013,69(5):715.
8 Kumar,S.The Impact of Demographic Characteristics of Users on Patterns of Usage on Search Engines and OPAC[J].Library Review,2012,61(3):172-187.
9 Kumar,S.Relationship of OPAC Users'Satisfaction with Their Demographic Characteristics,Computer Skills,User Education,User Assistance and User-Friendly OPAC[J].The Electronic Library,2014,32(1):106-123.
10黎邦群.基于搜索引擎与用户体验优化的OPAC研究[J].中国图书馆学报,2013(4).
11尚新丽,杨柳.我国高校图书馆网站建设现状研究——基于对学生用户使用评价的调查[J].图书情报工作,2012(13).
12于国辉,等.图书馆联机目录(OPAC)的注意力危机及其重构策略——基于供需不对称视角的分析[J].图书情报工作,2013(17).
13钟远薪,等.OPAC混搭关联数据应用研究[J].现代图书情报技术,2013(4).
14孙旭萍.关于高校图书馆开架借阅的思考[J].大学教育,2013(7).
15刘磊,穆丽娜.高校图书馆2.0服务模式研究[J].中国图书馆学报,2009(2).
16陈新元,司莉.关于我国高校图书馆适应Web2.0环境的障碍分析——基于高校学生的调查访问[J].图书馆学研究,2011(3).
17窦天芳,等.基于Web2.0理念的清华大学图书馆实践[J].数字图书馆论坛,2008(4).
18肖琳.基于Web2.0的图书馆内部管理沟通——以厦门大学图书馆为例[J].贵图学刊,2013(3).
19肖铮.使用OAuth服务实现图书馆网站与社交网站对接[J].现代图书情报技术,2012(2).
20杨新涯.重庆大学创新系统“图书馆2.0系统”项目介绍[EB/OL].[2014-1-21].Hhttp://www.edu.cn/xy_6541/20120417/t20120417_766562.shtml
21翟晓娟,许鑫.解析图书馆信息组织在互联网发展三个时期的定位、演变及趋势[J].国家图书馆学刊,2012(2).
22翟晓娟,聂娜.满足用户个体需求的图书馆开放平台设计——基于OpenAPI、App、Mashup、SOA的集成实践应用[J].大学图书馆学报,2011(6).
①互联网上有一些自发组织的借书网站,借助物联网传递图书,在用户中受到好评,如青番茄(http://www.qingfanqie.cn/)、摆摆书架(http://bookfor.us/)等。
①即图书上架以后从未被借阅过的现象。
②互联网资源服务包括学术搜索引擎、公共借书网、书评网、网上书店、公共社交网等。
③BOOK+项目于2012年正式上线,运用OpenAPI、Mashup等技术实现与互联网的融通和与用户Web2,0方式的交互。网址:http://book.njulib.cn/
④应用程序接口API(Application Programming Interface)是应用程序定义与操作系统相互联络的一种语言和消息格式。开放应用程序接口OpenAPI则是在API概念基础上的扩展。OpenAPI包含SOAP、Javascript等实现网络互联的一系列技术。
①面向服务的架构(Service-Oriented Architecture,SOA)是指一个开放的、可扩展的、联邦的、可组合的架构,利用Web服务来实现。