数字图书馆使用意愿影响因素研究综述
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摘要
[目的/意义]梳理国内外数字图书馆用户使用意愿影响因素的研究成果,为数字图书馆的建设实践和用户行为的理论研究提供参考。[方法/过程]通过调研数字图书馆用户接受、采纳和持续使用研究的相关文献,总结数字图书馆用户使用意愿的理论模型,分析用户在使用数字图书馆过程中态度和行为的变化过程和影响因素。[结果/结论]TAM被广泛应用于数字图书馆用户使用意愿的研究中,个体因素、系统因素、情境因素和认知因素是影响用户使用意愿的主要方面,但影响的具体过程和规律还有待深入探讨和证实,应进一步从模型构建、研究视角和研究方法等层面对研究成果进行创新和完善,形成具有领域特征的用户使用意愿理论模型。
[Purpose/significance] This research aims to summarize all studies on the factors of using intention in digital library, and provide some advice for the construction of digital libraries and the theoretical study of user behavior. [Method/process] By investigating the literature about digital library users' acceptance, adoption, and continuance intention, this paper concluded the theoretical models in current research, analyzed the influencing factors and the change rules of users' attitudes and behaviors during using digital library. [Result/conclusion] TAM is widely used in the study on digital library users' intention. Individual factors, system factors, contextual factors, and cognitive factors are the main factors influencing users' intention to use, but the specific processes and rules of these effects have not been resolved. So, the research results should be further discussed and improved from the aspects of influencing factors, research perspectives and research methods, and a representative theoretical model of intention of using in digital libraries should be presented.
[Purpose/significance] This research aims to summarize all studies on the factors of using intention in digital library, and provide some advice for the construction of digital libraries and the theoretical study of user behavior. [Method/process] By investigating the literature about digital library users' acceptance, adoption, and continuance intention, this paper concluded the theoretical models in current research, analyzed the influencing factors and the change rules of users' attitudes and behaviors during using digital library. [Result/conclusion] TAM is widely used in the study on digital library users' intention. Individual factors, system factors, contextual factors, and cognitive factors are the main factors influencing users' intention to use, but the specific processes and rules of these effects have not been resolved. So, the research results should be further discussed and improved from the aspects of influencing factors, research perspectives and research methods, and a representative theoretical model of intention of using in digital libraries should be presented.
引文
[1]马先皇.对我国20所高校图书馆网站内容建设情况的调查与分析[J].图书情报工作,2005,49(1):90-96.
[2]XU F,DU J T.Factors influencing users’satisfaction and loyalty to digital libraries in Chinese universities[J].Computers in human behavior,2018,83:64-72.
[3]HONG W,THONG J Y L,WONG W M,et al.Determinants of user acceptance of digital libraries:an empirical examination of individual differences and system characteristics[J].Journal of management information systems,2002,18(3):97-124.
[4]JEONG H.An investigation of user perceptions and behavioral intentions towards the e-library[J].Library collections acquisitions&technical services,2011,35(2):45-60.
[5]DAVIS F D.Perceived usefulness,perceived ease of use,and user acceptance of information technology[J].MIS quarterly,1989,13(3):319-340.
[6]VENKATESH V,DAVIS F D.A theoretical extension of the technology acceptance model:four longitudinal field studies[J].Management science,2000,46(2):186-204.
[7]VENKATESH V,BALA H.Technology acceptance model3 and a research agenda on interventions[J].Decision sciences,2008,39(2):273-315.
[8]DELONE W H,MCLEAN E R.Information systems success:the quest for the dependent variable[J].Information systems research,1992,3(1):60-95.
[9]DELONE W H,MCLEAN E R.The Delone and Mclean model of information systems success:a ten-year update[J].Journal of management information systems,2003,19(4):9-30.
[10]VENKATESH V,MORRIS M G,DAVIS G B,et al.User acceptance of information technology:toward a unified view[J].MISquarterly,2003,27(3):425-478.
[11]THONG J Y L,HONG W,TAM K Y.Understanding user acceptance of digital libraries:what are the roles of interface characteristics,organizational context,and individual differences?[J].International journal of human-computer studies,2002,57(3):215-242.
[12]VAIDYANATHAN G,BARGELLINI M.User acceptance of digital library:an empirical exploration of individual and system components[J].Issues in information systems,2005,6(2):279-285.
[13]PARK N,ROMAN R,LEE S,et al.User acceptance of a digital library system in developing countries:an application of the technology acceptance model[J].International journal of information management,2009,29(3):196-209.
[14]KHAN A,QUTAB S.Understanding research students’behavioral intention in the adoption of digital libraries:a Pakistani perspective[J].Library review,2016,65(4/5):295-319.
[15]MILLER J,KHERA O.Digital library adoption and the technology acceptance model:a cross-country analysis[J].The electronic journal of information systems in developing countries,2010,40(6):1-19.
[16]ORJI R O.Impact of gender and nationality on acceptance of a digital library:an empirical validation of nationality based utaut using sem[J].Journal of emerging trends in computing&information sciences,2010,1(2):68-79.
[17]RAHMAN A L A,JAMALUDIN A,MAHMUD Z.Intention to use digital library based on modified UTAUT model:perspectives of Malaysian postgraduate students[J].Proceedings of world academy of science engineering&technology,2011(75):116-122.
[18]SULIEMAN A M,MOHAMMAD A S.Electronic library services acceptance and use:an empirical validation of unified theory of acceptance and use of technology[J].The electronic library,2015,33(6):1100-1120.
[19]李贺,沈旺,国佳.基于TAM模型的数字图书馆资源利用研究[J].图书情报工作,2010,54(15):53-56.
[20]LEE G T,DAHLAN N,RAMAYAH T,et al.Impact of interface characteristics on digital libraries usage[J].Malaysian online journal of instructional technology,2005,2(1):1-9.
[21]KIM J A.Toward an understanding of web-based subscription database acceptance[J].Journal of the American Society for Information Science&Technology,2006,57(13):1715-1728.
[22]RAMAYAH T.Interface characteristics,perceived ease of use and intention to use an online library in Malaysia[J].Information development,2006,22(2):123-133.
[23]NOV O,YE C.Resistance to change and the adoption of digital libraries:an integrative model[J].Journal of the American Society for Information Science&Technology,2009,60(8):1702-1708.
[24]CHENG Y M.Why do users intend to continue using the digital library?An integrated perspective[J].Aslib journal of information management,2014,66(6):640-662.
[25]NOV O,YE C.Users’personality and perceived ease of use of digital libraries:the case for resistance to change[J].Journal of the Association for Information Science&Technology,2008,59(5):845-851.
[26]王伟赟,侯茂文.基于UTAUT的图书馆电子资源使用意愿研究[J].图书馆工作与研究,2015(4):51-54.
[27]KIM Y M.The adoption of university library web site resources:a multigroup analysis[J].Journal of the Association for Information Science&Technology,2010,61(5):978-993.
[28]关芳,林强,尹瑾.高校图书馆数字资源用户采纳模型研究---以西安电子科技大学图书馆为例[J].情报学报,2015,34(2):203-212.
[29]HEINRICHS J H,LIM K S,LIM J S,et al.Determining factors of academic library Web site usage[J].Journal of the American society for information science&technology,2007,58(14):2325-2334.
[30]严安,严亚兰.高校图书馆电子资源持续使用意愿影响因素实证研究[J].图书馆论坛,2013,33(3):43-50.
[31]孟猛,朱庆华.数字图书馆信息质量、系统质量与服务质量整合研究[J].现代情报,2017,37(8):3-11.
[32]SAMADI I,MASREK M N,YATIN S F B M.The effect of individual characteristics and digital library characteristics on digital library effectiveness:a survey at university of Tehran[J].World applied sciences journal,2014,30(30A):214-220.
[33]马卓,郭沫含.基于用户感知的数字图书馆微服务持续使用意愿影响因素研究[J].情报探索,2016(12):17-22.
[34]JOO S,CHOI N.Factors affecting undergraduates’selection of online library resources in academic tasks[J].Library hi Tech,2015,33(2):114-117.
[35]SOOHYUNG J,NAMJOO C.Understanding users’continuance intention to use online library resources based on an extended expectation-confirmation model[J].The electronic library,2016,34(4):554-571.
[36]晁亚男,刘庆旭,毕强.数字图书馆知识链接用户使用意愿影响因素及实证研究[J].现代情报,2017,37(9):35-43.
[37]ZHA X,XIAO Z,ZHANG J.A survey of user perceptions of digital library e-quality and affinity[J].Serials review,2014,40(1):3-11.
[38]TELLA A.Predicting users’acceptance of e-library from the perspective of technology acceptance model[J].International journal of digital library systems,2011,2(4):34-44.
[39]李武,胡泊,季丹.电子书阅读客户端的用户使用意愿研究---基于UTAUT和VAM理论视角[J].图书馆论坛,2018,38(4):103-110.
[40]RAMAYAH T,AAFAQI B.Role of self-efficacy in e-library usage among students of a public university in Malaysia[J].Malaysian journal of library&information science,2004,9(1):39-57.
[41]CAI H,ZHENG D.Digital library use intention research:an explanation based on theory of reasoned action and technology acceptance model[EB/OL].[2018-10-20].http://www.dpi-proceedings.com/index.php/dtcse/article/view/17491/16998.
[42]郑大庆,王佳.数字图书馆读者接受研究---以上海财经大学图书馆为例[J].图书馆理论与实践,2011(11):63-66.
[43]CHEN J F,CHANG J F,KAO C W,et al.Integrating ISSM into TAM to enhance digital library services[J].Electronic library,2016,34(1):58-73.
[44]陈忆金,曹树金.研究生利用数据库资源的满意度及影响因素实证研究[J].图书情报知识,2008(2):29-39.
[45]ZHENG D Q.Electronic library acceptance research:based on the theory of reasoned action[M]//Advances in electronic commerce,Web application and communication.Berlin:Springer,2012:261-266.
[46]BHATTACHERJEE A.Understanding information systems continuance:an expectation-confirmation model[J].MIS quarterly,2001,25(3):351-370.
[47]ROGERS E M.The diffusion of innovations[M].New York:Free press,1995:866-879.
[48]FLEISCHER,MITCHELL.The processes of technological innovation[M].Lanham:Lexington books,1990:143-167.
[49]MUSA A I,EZRA G S,MONSURAT M F.Perceived attributes of diffusion of innovation theory as a theoretical framework for understanding the non-use of digital library services[J].Information and knowledge management,2015,5(9):82-87.
[2]XU F,DU J T.Factors influencing users’satisfaction and loyalty to digital libraries in Chinese universities[J].Computers in human behavior,2018,83:64-72.
[3]HONG W,THONG J Y L,WONG W M,et al.Determinants of user acceptance of digital libraries:an empirical examination of individual differences and system characteristics[J].Journal of management information systems,2002,18(3):97-124.
[4]JEONG H.An investigation of user perceptions and behavioral intentions towards the e-library[J].Library collections acquisitions&technical services,2011,35(2):45-60.
[5]DAVIS F D.Perceived usefulness,perceived ease of use,and user acceptance of information technology[J].MIS quarterly,1989,13(3):319-340.
[6]VENKATESH V,DAVIS F D.A theoretical extension of the technology acceptance model:four longitudinal field studies[J].Management science,2000,46(2):186-204.
[7]VENKATESH V,BALA H.Technology acceptance model3 and a research agenda on interventions[J].Decision sciences,2008,39(2):273-315.
[8]DELONE W H,MCLEAN E R.Information systems success:the quest for the dependent variable[J].Information systems research,1992,3(1):60-95.
[9]DELONE W H,MCLEAN E R.The Delone and Mclean model of information systems success:a ten-year update[J].Journal of management information systems,2003,19(4):9-30.
[10]VENKATESH V,MORRIS M G,DAVIS G B,et al.User acceptance of information technology:toward a unified view[J].MISquarterly,2003,27(3):425-478.
[11]THONG J Y L,HONG W,TAM K Y.Understanding user acceptance of digital libraries:what are the roles of interface characteristics,organizational context,and individual differences?[J].International journal of human-computer studies,2002,57(3):215-242.
[12]VAIDYANATHAN G,BARGELLINI M.User acceptance of digital library:an empirical exploration of individual and system components[J].Issues in information systems,2005,6(2):279-285.
[13]PARK N,ROMAN R,LEE S,et al.User acceptance of a digital library system in developing countries:an application of the technology acceptance model[J].International journal of information management,2009,29(3):196-209.
[14]KHAN A,QUTAB S.Understanding research students’behavioral intention in the adoption of digital libraries:a Pakistani perspective[J].Library review,2016,65(4/5):295-319.
[15]MILLER J,KHERA O.Digital library adoption and the technology acceptance model:a cross-country analysis[J].The electronic journal of information systems in developing countries,2010,40(6):1-19.
[16]ORJI R O.Impact of gender and nationality on acceptance of a digital library:an empirical validation of nationality based utaut using sem[J].Journal of emerging trends in computing&information sciences,2010,1(2):68-79.
[17]RAHMAN A L A,JAMALUDIN A,MAHMUD Z.Intention to use digital library based on modified UTAUT model:perspectives of Malaysian postgraduate students[J].Proceedings of world academy of science engineering&technology,2011(75):116-122.
[18]SULIEMAN A M,MOHAMMAD A S.Electronic library services acceptance and use:an empirical validation of unified theory of acceptance and use of technology[J].The electronic library,2015,33(6):1100-1120.
[19]李贺,沈旺,国佳.基于TAM模型的数字图书馆资源利用研究[J].图书情报工作,2010,54(15):53-56.
[20]LEE G T,DAHLAN N,RAMAYAH T,et al.Impact of interface characteristics on digital libraries usage[J].Malaysian online journal of instructional technology,2005,2(1):1-9.
[21]KIM J A.Toward an understanding of web-based subscription database acceptance[J].Journal of the American Society for Information Science&Technology,2006,57(13):1715-1728.
[22]RAMAYAH T.Interface characteristics,perceived ease of use and intention to use an online library in Malaysia[J].Information development,2006,22(2):123-133.
[23]NOV O,YE C.Resistance to change and the adoption of digital libraries:an integrative model[J].Journal of the American Society for Information Science&Technology,2009,60(8):1702-1708.
[24]CHENG Y M.Why do users intend to continue using the digital library?An integrated perspective[J].Aslib journal of information management,2014,66(6):640-662.
[25]NOV O,YE C.Users’personality and perceived ease of use of digital libraries:the case for resistance to change[J].Journal of the Association for Information Science&Technology,2008,59(5):845-851.
[26]王伟赟,侯茂文.基于UTAUT的图书馆电子资源使用意愿研究[J].图书馆工作与研究,2015(4):51-54.
[27]KIM Y M.The adoption of university library web site resources:a multigroup analysis[J].Journal of the Association for Information Science&Technology,2010,61(5):978-993.
[28]关芳,林强,尹瑾.高校图书馆数字资源用户采纳模型研究---以西安电子科技大学图书馆为例[J].情报学报,2015,34(2):203-212.
[29]HEINRICHS J H,LIM K S,LIM J S,et al.Determining factors of academic library Web site usage[J].Journal of the American society for information science&technology,2007,58(14):2325-2334.
[30]严安,严亚兰.高校图书馆电子资源持续使用意愿影响因素实证研究[J].图书馆论坛,2013,33(3):43-50.
[31]孟猛,朱庆华.数字图书馆信息质量、系统质量与服务质量整合研究[J].现代情报,2017,37(8):3-11.
[32]SAMADI I,MASREK M N,YATIN S F B M.The effect of individual characteristics and digital library characteristics on digital library effectiveness:a survey at university of Tehran[J].World applied sciences journal,2014,30(30A):214-220.
[33]马卓,郭沫含.基于用户感知的数字图书馆微服务持续使用意愿影响因素研究[J].情报探索,2016(12):17-22.
[34]JOO S,CHOI N.Factors affecting undergraduates’selection of online library resources in academic tasks[J].Library hi Tech,2015,33(2):114-117.
[35]SOOHYUNG J,NAMJOO C.Understanding users’continuance intention to use online library resources based on an extended expectation-confirmation model[J].The electronic library,2016,34(4):554-571.
[36]晁亚男,刘庆旭,毕强.数字图书馆知识链接用户使用意愿影响因素及实证研究[J].现代情报,2017,37(9):35-43.
[37]ZHA X,XIAO Z,ZHANG J.A survey of user perceptions of digital library e-quality and affinity[J].Serials review,2014,40(1):3-11.
[38]TELLA A.Predicting users’acceptance of e-library from the perspective of technology acceptance model[J].International journal of digital library systems,2011,2(4):34-44.
[39]李武,胡泊,季丹.电子书阅读客户端的用户使用意愿研究---基于UTAUT和VAM理论视角[J].图书馆论坛,2018,38(4):103-110.
[40]RAMAYAH T,AAFAQI B.Role of self-efficacy in e-library usage among students of a public university in Malaysia[J].Malaysian journal of library&information science,2004,9(1):39-57.
[41]CAI H,ZHENG D.Digital library use intention research:an explanation based on theory of reasoned action and technology acceptance model[EB/OL].[2018-10-20].http://www.dpi-proceedings.com/index.php/dtcse/article/view/17491/16998.
[42]郑大庆,王佳.数字图书馆读者接受研究---以上海财经大学图书馆为例[J].图书馆理论与实践,2011(11):63-66.
[43]CHEN J F,CHANG J F,KAO C W,et al.Integrating ISSM into TAM to enhance digital library services[J].Electronic library,2016,34(1):58-73.
[44]陈忆金,曹树金.研究生利用数据库资源的满意度及影响因素实证研究[J].图书情报知识,2008(2):29-39.
[45]ZHENG D Q.Electronic library acceptance research:based on the theory of reasoned action[M]//Advances in electronic commerce,Web application and communication.Berlin:Springer,2012:261-266.
[46]BHATTACHERJEE A.Understanding information systems continuance:an expectation-confirmation model[J].MIS quarterly,2001,25(3):351-370.
[47]ROGERS E M.The diffusion of innovations[M].New York:Free press,1995:866-879.
[48]FLEISCHER,MITCHELL.The processes of technological innovation[M].Lanham:Lexington books,1990:143-167.
[49]MUSA A I,EZRA G S,MONSURAT M F.Perceived attributes of diffusion of innovation theory as a theoretical framework for understanding the non-use of digital library services[J].Information and knowledge management,2015,5(9):82-87.