郑州市三级医院医患双方对医护人员的角色期待分析
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摘要
目的:了解医患双方对医护人员的角色认知和情感体验,分析其相关影响因素,为促进良性医患关系发展提供参考。方法:采取方便抽样的方法对郑州市8家三级医院384名医护人员及761名患者进行问卷调查。结果:技术性方面,医患双方对医生的角色期待是治疗者,分别占98.95%和99.74%;对护士的角色期待主要是治疗者和护理者,医方分别占99.73%和99.21%,患方分别占99.74%和99.21%。非技术因素中,医患双方对医生的期待角色是沟通者、支持者和合作者,医方分别占98.70%、97.92%和97.13%,患方分别占99.34%、98.42%和95.92%;对护士的期待角色是沟通者和照顾者,医方分别占98.70%和97.92%,患方分别占99.34%和98.42%。结论:患者对就诊医院满意度较高,对医护人员最根本的角色期待是治疗者,期待的非技术角色是沟通者、支持者、照顾者和合作者。
Objective: To understand cognition of medical staff's role and emotional experience of doctors and patients, and analyze the related factors, so as to provide reference for promoting the development of healthy doctor-patient relationship. Methods: 384 medical staffs and 761 patients were surveyed in 8 hospitals in Zhengzhou City by using convenient sampling method. Results: On the technical side, both doctors and patients expected the doctor to be the healer, accounting for 98.95% and 99.74 % respectively. The expected roles of nurse were mainly therapist and caregiver, and the medical side accounted for 99.73% and 99.21% respectively, the patients accounted for 99.74% and 99.21% respectively. Among the non-technical factors, both doctors and patients expected the doctor to be communicator, supporter and collaborator. The medical side accounted for 98.70%, 97.92% and 97.13% respectively, and the patients accounted for 99.34%, 98.42% and 95.92% respectively. The nurse is expected to be communicator and caregiver, with 98.70% and 97.92% of doctors and 99.34% and 98.42% of patients respectively. Conclusion: Patients are satisfied with the hospital, and the most fundamental expectation of medical staff's role is healer. The expected non-technical roles are communicator, supporter, caregiver and collaborator.
Objective: To understand cognition of medical staff's role and emotional experience of doctors and patients, and analyze the related factors, so as to provide reference for promoting the development of healthy doctor-patient relationship. Methods: 384 medical staffs and 761 patients were surveyed in 8 hospitals in Zhengzhou City by using convenient sampling method. Results: On the technical side, both doctors and patients expected the doctor to be the healer, accounting for 98.95% and 99.74 % respectively. The expected roles of nurse were mainly therapist and caregiver, and the medical side accounted for 99.73% and 99.21% respectively, the patients accounted for 99.74% and 99.21% respectively. Among the non-technical factors, both doctors and patients expected the doctor to be communicator, supporter and collaborator. The medical side accounted for 98.70%, 97.92% and 97.13% respectively, and the patients accounted for 99.34%, 98.42% and 95.92% respectively. The nurse is expected to be communicator and caregiver, with 98.70% and 97.92% of doctors and 99.34% and 98.42% of patients respectively. Conclusion: Patients are satisfied with the hospital, and the most fundamental expectation of medical staff's role is healer. The expected non-technical roles are communicator, supporter, caregiver and collaborator.
引文
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[2]张静,朱琳.医患关系紧张的原因及对策[J].医学与社会,2017,30(8):44-46.
[3]常煜博,陈加军,贾晓灿,等.住院患者体验量表条目的筛选[J].郑州大学学报(医学版),2013,48(3):345-348.
[4]贾晓灿,陈加军,常煜博,等.住院患者体验量表的信效度评价[J].郑州大学学报(医学版),2013,48(5):646-649.
[5]杨春燕,李志超.中国梦视域下医患关系紧张的原因及对策[J].医学与社会,2016,29(10):60-62.
[6]蒋荣,李继红,罗丹.姑息医学视野下肿瘤患者对医生的角色期待[J].医学与社会,2011,24(12):18-19.
[7]王光明,许艳贞,汪文新,等.医患双方对医患关系评价差异及影响因素研究[J].中国社会医学杂志,2018,35(5):522-526.
[8]梁九业,于海燕.医疗人性化视角下和谐医患关系的重构[J].医学与社会,2015,28(12):31-33.
[9]胡玉婉,付德明.论“双向”共情对构建和谐医患关系的作用[J].中国卫生产业,2018,15(30):62-63.